Your workforce is your greatest asset. Everyone says it. The ability to see it is often lost.

Zoe, Michelle and Karen are back in action, together again in Ausmed's new Melbourne office. First, quick lap of where everyone's been — smashing conference panels, writing articles for a new publication, a PhD scholarship announcement, and a lesson on how (not) to read financial planning documents. 

Then we dive into value-based healthcare. Karen walks through the virtuous cycle linking workforce capability to clinical competence, care quality, patient outcomes and staff experience — and back around again. They cover how the Triple Aim became the Quintuple Aim, why skill-based rostering is a culture change and the difference between capability and capacity. 

The tension is the same across the care sectors — matching the right skills to the people who need them, with the resources you actually have. Maybe it isn't a workforce shortage. Maybe it's a shortage of visibility.

The conversation wanders, as it tends to, but as always, the tangents earn their keep.

Contact the show at podcast@ausmed.com.au

Follow us on Linkedin →  Zoe, Michelle, Karen

Follow Ausmed on LinkedIn, Facebook & Instagram

Resources:
Subscribe to The Build | New Home of Building Workforce Capability
Value-based Health Care Explained | What it means for Australian Hospitals
Value-based Care: Why your Workforce is the Missing Link
Large NDIS providers have a different problem | Article by Zoe
Aged Care Workforce Shortage in 2026 | What Leaders Can Do About It
Win Consultations Sessions with Dr Karen Patterson

Your workforce is your greatest asset. Everyone says it. The ability to see it is often lost. Zoe, Michelle and Karen are back in action, together again in Ausmed's new Melbourne office. First, quick lap of where everyone's been &mdash; smashing conference panels, writing articles for a new publication, a PhD scholarship announcement, and a lesson on how (not) to read financial planning documents. Then we dive into value-based healthcare. Karen walks through the virtuous cycle linking workforce capability to clinical competence, care quality, patient outcomes and staff experience &mdash; and back around again. They cover how the Triple Aim became the Quintuple Aim, why skill-based rostering is a culture change and the difference between capability and capacity. The tension is the same across the care sectors &mdash; matching the right skills to the people who need them, with the resources you actually have.&nbsp;Maybe it isn't a workforce shortage. Maybe it's a shortage of visibility. The conversation wanders, as it tends to, but as always, the tangents earn their keep.
Contact the show at&nbsp;<a href="mailto:podcast@ausmed.com.au">podcast@ausmed.com.au</a>
Follow us on Linkedin&nbsp;&rarr;&nbsp;<a href="https://www.linkedin.com/in/zoeyoul/">&nbsp;Zoe</a>,&nbsp;<a href="https://www.linkedin.com/in/michelle-wicky/">Michelle</a>,&nbsp;<a href="https://www.linkedin.com/in/karenpattersonarete/">Karen</a>
Follow Ausmed on&nbsp;<a href="https://au.linkedin.com/company/ausmededucation">LinkedIn</a>,&nbsp;<a href="https://www.facebook.com/ausmed/">Facebook</a>&nbsp;&amp;&nbsp;<a href="https://www.instagram.com/ausmededu/">Instagram</a>
Resources:
<ul>
<li><a href="https://www.ausmed.com.au/organisations/thebuild/subscribe/?utm_source=podcast">Subscribe to The Build | New Home of Building Workforce Capability</a></li>
<li><a href="https://www.ausmed.com.au/organisations/thebuild/value-based-health-care-explained/?utm_source=podcast">Value-based Health Care Explained | What it means for Australian Hospitals</a></li>
<li><a href="https://www.ausmed.com.au/organisations/thebuild/value-based-health-care-missing-link/?utm_source=podcast">Value-based Care: Why your Workforce is the Missing Link</a></li>
<li><a href="https://www.ausmed.com.au/organisations/thebuild/ndis-large-provider-problems/?utm_source=podcast">Large NDIS providers have a different problem | Article by Zoe</a></li>
<li><a href="https://www.ausmed.com.au/organisations/thebuild/aged-care-workforce-shortage-2026/?utm_source=podcast">Aged Care Workforce Shortage in 2026 | What Leaders Can Do About It</a></li>
<li><a href="https://providers.ausmed.com.au/win-consulting/?utm_source=podcast">Win Consultations Sessions with Dr Karen Patterson</a></li>
</ul>

Zoe, Michelle and Karen are back in action to dive into value-based healthcare, the virtuous cycle, the Quintuple Aim and skill-based rostering.

Ep. 15 - Value-Based Care | Capability Corner

What's actually mandatory in the NDIS?

Karen takes on hosting duties, with Zoe and Liz Sakal (Ausmed's Disability Team Lead) in the hot seat to discuss the present and future of the NDIS. 

They cover what's changing across the Future Generations + Integrity & Safeguarding reforms, why the Code of Conduct is the constant underneath it all, and Zoe's three-layer approach to working out what's genuinely required for mandatory training.

The lens is NDIS, but capability is the shared strategy.

Contact the show at podcast@ausmed.com.au

Follow us on Linkedin →  Zoe, Michelle, Karen

Follow Ausmed on LinkedIn, Facebook & Instagram

Resources:
Know My Rights | NDIS Micro-learning Platform
Register for Upcoming Webinars | NDIS Provider Capability Series
About KMR by Will Egan | Ausmed Stories

What's actually mandatory in the NDIS? Karen takes on hosting duties, with Zoe and Liz Sakal (Ausmed's Disability Team Lead) in the hot seat to discuss the present and future of the NDIS.&nbsp;
They cover what's changing across the Future Generations + Integrity &amp; Safeguarding reforms, why the Code of Conduct is the constant underneath it all, and Zoe's three-layer approach to working out what's genuinely required for mandatory training.
The lens is NDIS, but capability is the shared strategy.
Contact the show at&nbsp;<a href="mailto:podcast@ausmed.com.au">podcast@ausmed.com.au</a>
Follow us on Linkedin&nbsp;&rarr;&nbsp;<a href="https://www.linkedin.com/in/zoeyoul/">&nbsp;Zoe</a>,&nbsp;<a href="https://www.linkedin.com/in/michelle-wicky/">Michelle</a>,&nbsp;<a href="https://www.linkedin.com/in/karenpattersonarete/">Karen</a>
Follow Ausmed on&nbsp;<a href="https://au.linkedin.com/company/ausmededucation">LinkedIn</a>,&nbsp;<a href="https://www.facebook.com/ausmed/">Facebook</a>&nbsp;&amp;&nbsp;<a href="https://www.instagram.com/ausmededu/">Instagram</a>
Resources:
<ul>
<li><a href="https://www.knowmyrights.org.au/?utm_source=podcast">Know My Rights | NDIS Micro-learning Platform</a></li>
<li><a href="https://www.ausmed.com.au/organisations/events#webinars?utm_source=podcast">Register for Upcoming Webinars | NDIS Provider Capability Series</a></li>
<li><a href="https://www.ausmed.com.au/stories/news/know-my-rights?utm_source=podcast">About KMR by Will Egan | Ausmed Stories</a></li>
</ul>

Karen takes on hosting duties, with Zoe and Liz Sakal (Ausmed's Disability Team Lead) in the hot seat to discuss the present and future of the NDIS. 

Ep. 14 - Building Capability for the NDIS (Pt. 2) | Capability Corner

When NDIS support workers understand the rights of the people they care for, the care changes.

Zoe and Karen are joined by Liz Sakal — Ausmed's Disability Team Lead, who led the team behind the Know My Rights project: a national micro-learning platform built in partnership with Inclusion Australia and funded by the NDIS Quality and Safeguards Commission Grant Program.

They cover how 15 micro-learning modules were built around five cohorts in the NDIS community, the co-design process that shaped every module and the Generative Learning Experiences that lets participants rehearse advocacy conversations freely.

Know It. Show It. Act On It.

 

Contact the show at podcast@ausmed.com.au

Follow us on Linkedin →  Zoe, Michelle, Karen

Follow Ausmed on LinkedIn, Facebook & Instagram

Resources:
Know My Rights | NDIS Micro-learning Platform
Register for Upcoming Webinars | NDIS Provider Capability Series
About KMR by Will Egan | Ausmed Stories

When NDIS support workers understand the rights of the people they care for, the care changes.
Zoe and Karen are joined by Liz Sakal &mdash; Ausmed's Disability Team Lead, who led the team behind the Know My Rights project: a national micro-learning platform built in partnership with Inclusion Australia and funded by the NDIS Quality and Safeguards Commission Grant Program.
They cover how 15 micro-learning modules were built around five cohorts in the NDIS community, the co-design process that shaped every module and the Generative Learning Experiences that lets participants rehearse advocacy conversations freely.
Know It. Show It. Act On It.
&nbsp;
Contact the show at&nbsp;<a href="mailto:podcast@ausmed.com.au">podcast@ausmed.com.au</a>
Follow us on Linkedin&nbsp;&rarr;&nbsp;<a href="https://www.linkedin.com/in/zoeyoul/">&nbsp;Zoe</a>,&nbsp;<a href="https://www.linkedin.com/in/michelle-wicky/">Michelle</a>,&nbsp;<a href="https://www.linkedin.com/in/karenpattersonarete/">Karen</a>
Follow Ausmed on&nbsp;<a href="https://au.linkedin.com/company/ausmededucation">LinkedIn</a>,&nbsp;<a href="https://www.facebook.com/ausmed/">Facebook</a>&nbsp;&amp;&nbsp;<a href="https://www.instagram.com/ausmededu/">Instagram</a>
Resources:
<ul>
<li><a href="https://www.knowmyrights.org.au/?utm_source=podcast">Know My Rights | NDIS Micro-learning Platform</a></li>
<li><a href="https://www.ausmed.com.au/organisations/events#webinars?utm_source=podcast">Register for Upcoming Webinars | NDIS Provider Capability Series</a></li>
<li><a href="https://www.ausmed.com.au/stories/news/know-my-rights?utm_source=podcast">About KMR by Will Egan | Ausmed Stories</a></li>
</ul>

Zoe and Karen are joined by Liz Sakal — Ausmed's Disability Team Lead, who led the team behind the Know My Rights project: a national micro-learning platform built in partnership with Inclusion Australia and funded by the NDIS Quality and Safeguards Commission Grant Program.

Ep. 13 - Know My Rights: NDIS Micro-learning Platform (Pt. 1) | Capability Corner

What if staff could verify what they already know and save time on training they don't need?

This week the Capability Crew are joined by special guest Ben Quartermaine, Product Manager who has been leading the Learning & Growth team building Ausmed's new Knowledge Verification feature.

Ben unpacks what Knowledge Verification is — a short pre-assessment that lets staff demonstrate existing knowledge against a module's learning outcomes, so they only sit through the training they actually need. Then together, they revisit four of the sharpest moments from last year's mandatory training episode and see how KV impacts these issues.

If you've ever had to sit through a module you wrote yourself, this one's for you.

Contact the show at podcast@ausmed.com.au

Follow us on Linkedin →  Zoe, Michelle, Karen

Follow Ausmed on LinkedIn, Facebook & Instagram

Resources:
Try the KV Savings Calculator | Knowledge Verification in Ausmed Learn™
KV Launch Webinar with Live Demo from Ben
We've Been Measuring the Wrong Thing | KV Article by Zoe
"New software aims to cut unproductive aged care training by 40%" | The Weekly Source
Capability Through High-Value Training Systems | KV Article by Karen

What if staff could verify what they already know&nbsp;and save time on training they don't need?
This week the Capability Crew are joined by special guest Ben Quartermaine, Product Manager who has been leading the Learning &amp; Growth team building Ausmed's new Knowledge Verification feature.
Ben unpacks what Knowledge Verification is &mdash; a short pre-assessment that lets staff demonstrate existing knowledge against a module's learning outcomes, so they only sit through the training they actually need. Then together, they revisit four of the sharpest moments from last year's mandatory training episode and see how KV impacts these issues.
If you've ever had to sit through a module you wrote yourself, this one's for you.
Contact the show at&nbsp;<a href="mailto:podcast@ausmed.com.au">podcast@ausmed.com.au</a>
Follow us on Linkedin&nbsp;&rarr;&nbsp;<a href="https://www.linkedin.com/in/zoeyoul/">&nbsp;Zoe</a>,&nbsp;<a href="https://www.linkedin.com/in/michelle-wicky/">Michelle</a>,&nbsp;<a href="https://www.linkedin.com/in/karenpattersonarete/">Karen</a>
Follow Ausmed on&nbsp;<a href="https://au.linkedin.com/company/ausmededucation">LinkedIn</a>,&nbsp;<a href="https://www.facebook.com/ausmed/">Facebook</a>&nbsp;&amp;&nbsp;<a href="https://www.instagram.com/ausmededu/">Instagram</a>
Resources:
<ul>
<li><a href="https://www.ausmed.com.au/organisations/lms/knowledge-verification#calculator?utm_source=podcast">Try the KV Savings Calculator | Knowledge Verification in Ausmed Learn&trade;</a></li>
<li><a href="https://www.ausmed.com.au/organisations/events#webinars?utm_source=podcast">KV Launch Webinar with Live Demo from Ben</a></li>
<li><a href="https://www.ausmed.com.au/organisations/toolbox/thought-leadership/we-ve-been-measuring-the-wrong-thing?utm_source=podcast">We've Been Measuring the Wrong Thing | KV Article by Zoe</a></li>
<li><a href="https://www.theweeklysource.com.au/ausmed-knowledge-verification-feature-aims-to-reduce-unproductive-aged-care-training/">"New software aims to cut unproductive aged care training by 40%" | The Weekly Source</a></li>
<li><a href="https://www.ausmed.com.au/organisations/toolbox/thought-leadership/knowledge-verification?utm_source=podcast">Capability Through High-Value Training Systems | KV Article by Karen</a></li>
</ul>

The Capability Crew are joined by special guest Ben Quartermaine, Product Manager (Learning and Growth) to discuss Ausmed's new Knowledge Verification feature.

Ep. 12 - Knowledge Verification | Capability Corner

We’re back! And we have lots to catch up on. Zoe, Michelle and Karen return for a wide-ranging conversation on what has been an exciting start to the year.

Karen brings a global and systems-level perspective, Michelle shares a real-world pulse check (and her phone number) and Zoe rounds out the conversation with what’s happening inside Ausmed!

A lot covered. A lot changing. Plenty more to come.

Contact the show at podcast@ausmed.com.au

Follow us on Linkedin → Zoe, Michelle, Karen

Follow Ausmed on LinkedIn, Facebook & Instagram

Resources:
Read more about KV | Knowledge Verification in Ausmed Learn™
"New software aims to cut unproductive aged care training by 40%" | The Weekly Source
Capability Through High-Value Training Systems | KV Article by Karen
Cynthea Wellings PhD Scholarship | ACU
Know My Rights | Ausmed's NDIS micro-learning platform
Learn more about generative learning experiences | Ausmed GenLX
Read the AI event recaps and insights here | Thought Leadership
Do The Renewal Reviewal | Campaign for Aussie Nurses
Subscribe to our weekly newsletter | Ausmed Toolbox
Learn more about Ausmed Perform™ | Workforce Capability System
See what's coming up on the calendar | Ausmed Events

We&rsquo;re back! And we have lots to catch up on. Zoe, Michelle and Karen return for a wide-ranging conversation on what has been an exciting start to the year.
Karen brings a global and systems-level perspective, Michelle shares a real-world pulse check (and her phone number) and Zoe rounds out the conversation with what&rsquo;s happening inside Ausmed!
A lot covered. A lot changing. Plenty more to come.
Contact the show at&nbsp;<a href="mailto:podcast@ausmed.com.au">podcast@ausmed.com.au</a>
Follow us on Linkedin &rarr; <a href="https://www.linkedin.com/in/zoeyoul/">&nbsp;Zoe</a>, <a href="https://www.linkedin.com/in/michelle-wicky/">Michelle</a>, <a href="https://www.linkedin.com/in/karenpattersonarete/">Karen</a>
Follow Ausmed on&nbsp;<a href="https://au.linkedin.com/company/ausmededucation">LinkedIn</a>,&nbsp;<a href="https://www.facebook.com/ausmed/">Facebook</a>&nbsp;&amp;&nbsp;<a href="https://www.instagram.com/ausmededu/">Instagram</a>
Resources:
<ul>
<li><a href="https://www.ausmed.com/organisations/lms/knowledge-verification?utm_source=podcast">Read more about KV | Knowledge Verification in Ausmed Learn&trade;</a></li>
<li><a href="https://www.theweeklysource.com.au/ausmed-knowledge-verification-feature-aims-to-reduce-unproductive-aged-care-training/">"New software aims to cut unproductive aged care training by 40%" | The Weekly Source</a></li>
<li><a href="https://www.ausmed.com.au/organisations/toolbox/thought-leadership/knowledge-verification?utm_source=podcast">Capability Through High-Value Training Systems | KV Article by Karen</a></li>
<li><a href="https://www.acu.edu.au/research-and-enterprise/graduate-research-school/scholarships/cynthea-wellings-phd-scholarship">Cynthea Wellings PhD Scholarship | ACU</a></li>
<li><a href="https://www.knowmyrights.org.au/?utm_source=podcast">Know My Rights | Ausmed's NDIS micro-learning platform</a></li>
<li><a href="https://www.ausmed.com/ai?utm_source=podcast">Learn more about generative learning experiences | Ausmed GenLX</a></li>
<li><a href="https://www.ausmed.com.au/organisations/toolbox/thought-leadership?utm_source=podcast">Read the AI event recaps and insights here | Thought Leadership</a></li>
<li><a href="https://www.ausmed.com.au/renewal?utm_source=podcast">Do The Renewal Reviewal | Campaign for Aussie Nurses</a></li>
<li><a href="https://www.ausmed.com.au/organisations/toolbox?utm_source=podcast">Subscribe to our weekly newsletter | Ausmed Toolbox</a></li>
<li><a href="https://www.ausmed.com.au/organisations/perform?utm_source=podcast">Learn more about Ausmed Perform&trade; | Workforce Capability System</a></li>
<li><a href="https://www.ausmed.com.au/organisations/events?utm_source=podcast">See what's coming up on the calendar | Ausmed Events</a></li>
</ul>

Zoe, Michelle and Karen return for a wide-ranging conversation on what has been an exciting start to the year.

Ep. 11 - Capability Catch-Up: A Big Start to 2026 | Capability Corner

What a year it’s been.

In this final episode of the season, Zoe, Michelle, and Karen come together (in person for the very first time!) to reflect on the conversations, challenges, and learnings that shaped their year in capability.

It’s a relaxed, laughter-filled episode that looks back at what’s shifted across the healthcare landscape, how their own thinking has evolved, and what themes they’ll be taking into 2026.

Part reflection, part reset — and a chance to reconnect with what capability building is really all about.

Contact the show at podcast@ausmed.com.au

Follow Ausmed on LinkedIn, Facebook & Instagram


Resources:
Subscribe to our weekly newsletter | Ausmed Toolbox
See what's coming up on the calendar | Ausmed Events
Hear what others have to say | Customer Stories
Learn more about Ausmed Perform™ | Workforce Capability System

Thanks for listening! See you next year!

What a year it&rsquo;s been.
In this final episode of the season, Zoe, Michelle, and Karen come together (in person for the very first time!) to reflect on the conversations, challenges, and learnings that shaped their year in capability.
It&rsquo;s a relaxed, laughter-filled episode that looks back at what&rsquo;s shifted across the healthcare landscape, how their own thinking has evolved, and what themes they&rsquo;ll be taking into 2026.
Part reflection, part reset &mdash; and a chance to reconnect with what capability building is really all about.
Contact the show at&nbsp;<a href="mailto:podcast@ausmed.com.au">podcast@ausmed.com.au</a>
Follow Ausmed on&nbsp;<a href="https://au.linkedin.com/company/ausmededucation">LinkedIn</a>,&nbsp;<a href="https://www.facebook.com/ausmed/">Facebook</a>&nbsp;&amp;&nbsp;<a href="https://www.instagram.com/ausmededu/">Instagram</a> 
Resources:
<ul>
<li><a href="https://www.ausmed.com.au/organisations/toolbox?utm_source=podcast">Subscribe to our weekly newsletter | Ausmed Toolbox</a></li>
<li><a href="https://www.ausmed.com.au/organisations/events?utm_source=podcast">See what's coming up on the calendar | Ausmed Events</a></li>
<li><a href="https://www.ausmed.com.au/organisations/customers?utm_source=podcast">Hear what others have to say | Customer Stories</a></li>
<li><a href="https://www.ausmed.com.au/organisations/perform?utm_source=podcast">Learn more about Ausmed Perform&trade; | Workforce Capability System</a></li>
</ul>
Thanks for listening! See you next year!

In this final episode of the season, Zoe, Michelle, and Karen come together (in person for the very first time!) to reflect on the conversations, challenges, and learnings that shaped their year in capability.

Ep. 10 - A Year of Capability Building (2025 Wrap Up) | Capability Corner

Inclusion isn’t just about what you teach — it’s about what you’re willing to unlearn.

In this bonus episode, Zoe sits down with nurse educator and disability advocate Vanessa Cameron to unpack what inclusion really looks like in education.

Drawing on both lived experience and years of clinical teaching, Vanessa explores how thoughtful design, reflective practice, and unlearning outdated assumptions can help make learning safer and more equitable for everyone.

This is a practical and honest conversation about rethinking educational design — and the real work it takes to build psychologically safe, inclusive spaces where capability can truly grow.

Contact the show at podcast@ausmed.com.au

Follow Ausmed on LinkedIn, Facebook & Instagram

UPCOMING EVENTS: Building Workforce Capability with AI | Melbourne, VIC

Resources:
Follow Vanessa Cameron | LinkedIn
Vanessa Cameron Education & Consulting | Website
Disruptor Diaries Podcast | Spotify
Disruptor Diaries Podcast | Apple Podcasts
Creating an Inclusive Healthcare Workplace | Guide
Psychological Safety with Rasa Kabalia NP | Capability Corner
Manager's Guide to Creating a 'Learning Culture' | Guide
Inclusion Culture to Support Aged Care Workers | Training Requirements
Inclusion Culture to Support Individuals | Training Requirements

Inclusion isn&rsquo;t just about what you teach &mdash; it&rsquo;s about what you&rsquo;re willing to unlearn.
In this bonus episode, Zoe sits down with nurse educator and disability advocate Vanessa Cameron to unpack what inclusion really looks like in education.
Drawing on both lived experience and years of clinical teaching, Vanessa explores how thoughtful design, reflective practice, and unlearning outdated assumptions can help make learning safer and more equitable for everyone.
This is a practical and honest conversation about rethinking educational design &mdash; and the real work it takes to build psychologically safe, inclusive spaces where capability can truly grow.
Contact the show at&nbsp;<a href="mailto:podcast@ausmed.com.au">podcast@ausmed.com.au</a>
Follow Ausmed on&nbsp;<a href="https://au.linkedin.com/company/ausmededucation">LinkedIn</a>,&nbsp;<a href="https://www.facebook.com/ausmed/">Facebook</a>&nbsp;&amp;&nbsp;<a href="https://www.instagram.com/ausmededu/">Instagram</a>
UPCOMING EVENTS: <a href="https://www.ausmed.com.au/organisations/events?utm_source=podcast">Building Workforce Capability with AI | Melbourne, VIC</a>
Resources:
<ul>
<li><a href="https://www.linkedin.com/in/vanessa-cameron-msn-rn-npd-bc-cen-cnl-a210a6108">Follow Vanessa Cameron | LinkedIn</a></li>
<li><a href="https://www.vcameronconsulting.com/">Vanessa Cameron Education &amp; Consulting | Website</a></li>
<li><a href="https://open.spotify.com/show/345sEbPyVLxFrlEkhBt7jq?si=c4397cb9aec54581">Disruptor Diaries Podcast | Spotify</a></li>
<li><a href="https://podcasts.apple.com/us/podcast/disruptor-diaries-healthcare-education-innovation-unleashed/id1771698976">Disruptor Diaries Podcast | Apple Podcasts</a></li>
<li><a href="https://www.ausmed.com.au/organisations/toolbox/guides/inclusive-workplace?utm_source=podcast">Creating an Inclusive Healthcare Workplace | Guide</a></li>
<li><a href="https://www.ausmed.com.au/organisations/toolbox/podcast/psychological-safety?utm_source=podcast">Psychological Safety with Rasa Kabalia NP | Capability Corner</a></li>
<li><a href="https://www.ausmed.com.au/organisations/toolbox/guides/creating-a-learning-culture-in-your-team">Manager's Guide to Creating a 'Learning Culture' | Guide</a></li>
<li><a href="https://www.ausmed.com.au/organisations/toolbox/training-requirements/outcome-2-2a-quality-safety-inclusion-culture?utm_source=podcast">Inclusion Culture to Support Aged Care Workers | Training Requirements</a></li>
<li><a href="https://www.ausmed.com.au/organisations/toolbox/training-requirements/outcome-2-2b-quality-safety-and-inclusion-culture-to-support-individuals?utm_source=podcast">Inclusion Culture to Support Individuals | Training Requirements</a></li>
</ul>

Zoe sits down with nurse educator and disability advocate Vanessa Cameron to unpack what inclusion really looks like in education.

BONUS - Inclusive Learning with Vanessa Cameron | Capability Corner

Performance reviews get a bad rap — and for good reason. They’re often rushed, compliance-driven, and disconnected from what really matters: people, capability, and growth.

In this episode, Zoe, Michelle, and Karen are joined by Emma Piercy, Learning Innovations Lead at Ausmed, to explore why performance management often falls short in healthcare — and how it can be redesigned to work better for everyone involved.

Together, they unpack the real reasons reviews get delayed or avoided, the damage that can do to culture and trust, and how a culture of reflection and feedback helps you move from reactive firefighting to proactive capability-building.

Emma also lifts the lid on Ausmed Perform™ — a new performance management tool built specifically for healthcare — and what early pilot results reveal about how it’s saving time, improving quality, and strengthening retention.

Whether you’re still stuck in spreadsheets or already rethinking your approach, this episode offers practical insights, a few rants, and a whole lot of heart.

Contact the show at podcast@ausmed.com.au

Follow Ausmed on LinkedIn, Facebook & Instagram

EVENT INFO: Building Workforce Capability with AI | Melbourne, VIC
Nov 20, 2025 — Location TBA — Early Registration Now Open

Resources:
Learn more about Ausmed Perform™ | Workforce Capability System
Performance Reviews in Healthcare | Emma's Toolbox Guide
Demo of Ausmed Perform™ | Launch Webinar
10 Takeaways from the Gold Coast | AI Event Recap
Generative Learning Experiences | Ausmed AI Features

Performance reviews get a bad rap &mdash; and for good reason. They&rsquo;re often rushed, compliance-driven, and disconnected from what really matters: people, capability, and growth.
In this episode, Zoe, Michelle, and Karen are joined by Emma Piercy, Learning Innovations Lead at Ausmed, to explore why performance management often falls short in healthcare &mdash; and how it can be redesigned to work better for everyone involved.
Together, they unpack the real reasons reviews get delayed or avoided, the damage that can do to culture and trust, and how a culture of reflection and feedback helps you move from reactive firefighting to proactive capability-building.
Emma also lifts the lid on&nbsp;Ausmed Perform&trade; &mdash; a new performance management tool built specifically for healthcare &mdash; and what early pilot results reveal about how it&rsquo;s saving time, improving quality, and strengthening retention.
Whether you&rsquo;re still stuck in spreadsheets or already rethinking your approach, this episode offers practical insights, a few rants, and a whole lot of heart.
Contact the show at&nbsp;<a href="mailto:podcast@ausmed.com.au">podcast@ausmed.com.au</a>
Follow Ausmed on&nbsp;<a href="https://au.linkedin.com/company/ausmededucation">LinkedIn</a>,&nbsp;<a href="https://www.facebook.com/ausmed/">Facebook</a>&nbsp;&amp;&nbsp;<a href="https://www.instagram.com/ausmededu/">Instagram</a>
EVENT INFO: <a href="https://events.humanitix.com/building-workforce-capability-with-ai-melbourne">Building Workforce Capability with AI | Melbourne, VIC</a> Nov 20, 2025 &mdash; Location TBA &mdash; <a href="https://events.humanitix.com/building-workforce-capability-with-ai-melbourne">Early Registration Now Open</a>
Resources:
<ul>
<li><a href="https://www.ausmed.com.au/organisations/perform?utm_source=podcast">Learn more about Ausmed Perform&trade; | Workforce Capability System</a></li>
<li><a href="https://www.ausmed.com.au/organisations/toolbox/guides/performance-reviews?utm_source=podcast">Performance Reviews in Healthcare | Emma's Toolbox Guide</a></li>
<li><a href="https://ausmed.wistia.com/live/events/zp9khc3r01">Demo of Ausmed Perform&trade; | Launch Webinar</a></li>
<li><a href="https://www.ausmed.com.au/organisations/toolbox/thought-leadership/10-takeaways-ai-gold-coast?utm_source=podcast">10 Takeaways from the Gold Coast | AI Event Recap</a></li>
<li><a href="https://www.ausmed.com.au/ai?utm_source=podcast">Generative Learning Experiences | Ausmed AI Features</a></li>
</ul>

Zoe, Michelle, and Karen are joined by Emma Piercy, Learning Innovations Lead at Ausmed, to explore why performance management often falls short in healthcare — and how it can be redesigned to work better for everyone involved.

 Ep. 9 - Performance Management for Modern Healthcare Teams | Capability Corner

The future of learning isn’t static — it’s responsive, reflective, and built for capability.

In this follow-up to our first AI episode, Zoe, Michelle, and Ausmed CEO Will Egan explore the next phase of AI in learning: generative learning — and the governance frameworks that make it safe and useful in real-world healthcare settings.

From rubrics and role-based prompts to closed systems and guardrails, this episode takes a look into how generative AI can personalise learning, support performance, and finally help us bridge the gap between theory and practice.

Contact the show at podcast@ausmed.com.au

Follow Ausmed on LinkedIn, Facebook & Instagram

Resources:
AI and Privacy | Guide
AI Bias and Cultural Safety in Aged Care | Guide
Using AI in Healthcare Education | Guide
How AI and Machine Learning Is Impacting Nursing | Guide
What does AI mean for healthcare in Australia? | Guide
Why Reflection Matters | Guide
Thinking Differently About Change (Pt. 1) | Thought Leadership
Smart Strategies for Healthcare Education | Thought Leadership

The future of learning isn&rsquo;t static &mdash; it&rsquo;s responsive, reflective, and built for capability.
In this follow-up to our first AI episode, Zoe, Michelle, and Ausmed CEO Will Egan explore the next phase of AI in learning:&nbsp;generative learning &mdash; and the governance frameworks that make it safe and useful in real-world healthcare settings.
From rubrics and role-based prompts to closed systems and guardrails, this episode takes a look into how generative AI can personalise learning, support performance, and finally help us bridge the gap between theory and practice.
Contact the show at&nbsp;<a href="mailto:podcast@ausmed.com.au">podcast@ausmed.com.au</a>
Follow Ausmed on&nbsp;<a href="https://au.linkedin.com/company/ausmededucation">LinkedIn</a>,&nbsp;<a href="https://www.facebook.com/ausmed/">Facebook</a>&nbsp;&amp;&nbsp;<a href="https://www.instagram.com/ausmededu/">Instagram</a>
Resources:
<ul>
<li><a href="https://www.ausmed.com.au/organisations/toolbox/guides/ai-privacy">AI and Privacy | Guide</a></li>
<li><a href="https://www.ausmed.com.au/organisations/toolbox/guides/ai-bias-and-cultural-safety-in-aged-care?utm_source=podcast">AI Bias and Cultural Safety in Aged Care | Guide</a></li>
<li><a href="https://www.ausmed.com.au/organisations/toolbox/guides/ai-in-healthcare-education?utm_source=podcast">Using AI in Healthcare Education | Guide</a></li>
<li><a href="https://www.ausmed.com.au/organisations/toolbox/guides/ai-ml-nursing-technology?utm_source=podcast">How AI and Machine Learning Is Impacting Nursing | Guide</a></li>
<li><a href="https://www.ausmed.com.au/organisations/toolbox/guides/ai-in-healthcare?utm_source=podcast">What does AI mean for healthcare in Australia? | Guide</a></li>
<li><a href="https://www.ausmed.com.au/organisations/toolbox/guides/reflection?utm_source=podcast">Why Reflection Matters | Guide</a></li>
<li><a href="https://www.ausmed.com.au/organisations/toolbox/thought-leadership/thinking-differently-about-change-part-1?utm_source=podcast">Thinking Differently About Change (Pt. 1) | Thought Leadership</a></li>
<li><a href="https://www.ausmed.com.au/organisations/toolbox/thought-leadership/make-learning-stick?utm_source=podcast">Smart Strategies for Healthcare Education | Thought Leadership</a></li>
</ul>

In this follow-up to our first AI episode, Zoe, Michelle, and Ausmed CEO Will Egan explore the next phase of AI in learning: generative learning

Ep. 8 - AI: Generative Learning & Governance (Pt. 2) | Capability Corner

A gut feeling can tell you everything — especially when it comes to safety, trust, and team culture.

In this special bonus episode, Zoe sits down with Rasa KabailaNP to explore what psychological safety really looks and feels like in practice.

From recognising the early signals of unsafe environments to understanding why values only matter once they are tested, this is an honest and grounded conversation about care, connection, and culture.

For anyone trying to hold onto good people and build something that lasts, this one’s for you.

Contact the show at podcast@ausmed.com.au

Follow Ausmed on LinkedIn, Facebook & Instagram

Resources:
Rasa Kabalia | LinkedIn
Psychological Safety in the Workplace | Thought Leadership
Leading with Empathy | Thought Leadership
How to Minimise Burnout | Thought Leadership
Living Through Workforce Pressures | Thought Leadership
Building a Resilient Workforce | Guide
Provider Guide to Trauma-Informed Care | Guide
Storytelling in Education | Guide
Put Some Concrete in Your Breakfast | Book

A gut feeling can tell you everything &mdash; especially when it comes to safety, trust, and team culture.
In this special bonus episode, Zoe sits down with Rasa Kabaila NP to explore what psychological safety really looks and feels like in practice.
From recognising the early signals of unsafe environments to understanding why values only matter once they are tested, this is an honest and grounded conversation about care, connection, and culture.
For anyone trying to hold onto good people and build something that lasts, this one&rsquo;s for you.
Contact the show at&nbsp;<a href="https://www.ausmed.com.au/organisations/podcast@ausmed.com.au">podcast@ausmed.com.au</a>
Follow Ausmed on&nbsp;<a href="https://au.linkedin.com/company/ausmededucation">LinkedIn</a>,&nbsp;<a href="https://www.facebook.com/ausmed/">Facebook</a>&nbsp;&amp;&nbsp;<a href="https://www.instagram.com/ausmededu/">Instagram</a>
Resources:
<ul>
<li><a href="https://au.linkedin.com/in/rasa-kabaila-b757b6263">Rasa Kabalia | LinkedIn</a></li>
<li><a href="https://www.ausmed.com.au/organisations/toolbox/thought-leadership/psychological-safety-matters">Psychological Safety in the Workplace | Thought Leadership</a></li>
<li><a href="https://www.ausmed.com.au/organisations/toolbox/thought-leadership/leading-with-empathy">Leading with Empathy | Thought Leadership</a></li>
<li><a href="https://www.ausmed.com.au/organisations/toolbox/thought-leadership/minimise-burnout">How to Minimise Burnout | Thought Leadership</a></li>
<li><a href="https://www.ausmed.com.au/organisations/toolbox/thought-leadership/workforce-pressures">Living Through Workforce Pressures | Thought Leadership</a></li>
<li><a href="https://www.ausmed.com.au/organisations/toolbox/guides/resilient-workforce">Building a Resilient Workforce | Guide</a></li>
<li><a href="https://www.ausmed.com.au/organisations/toolbox/guides/trauma-informed-care">Provider Guide to Trauma-Informed Care | Guide</a></li>
<li><a href="https://www.ausmed.com.au/organisations/toolbox/guides/storytelling-supervision">Storytelling in Education | Guide</a></li>
<li><a href="https://www.google.com/search?sca_esv=73afc9bb409a06fd&amp;q=Put+Some+Concrete+in+Your+Breakfast:+Tales+from+Contemporary+Nursing:+Building+Resilience,+Empathy+and+Confidence+Within+a+Challenging+Profession+Rasa+Kabaila&amp;stick=H4sIAAAAAAAAACWNwWoCQRBECUHIJSB-QZNjEEQwHry5kpNgRAXxFNrd3p3Gmem1e-aw-RgPfqkuuVUV71Fvr6P3STOZTlP4bed_bfXxX600d77Ovj6Hy5yc6EEKkctP9N19cHvZ5gR7CQQriaVSIuAIJ8kKhRJearS0gAN6MqhVQo8lCq0oagebrMaxWUCR2VfPBDsy9kyxpDF8hxaT6wBj1Ws1V_0OR07u-YGwcug9xab3tio1mbFE2KEhrPGM7PEBdR-tsNQAAAA&amp;sa=X&amp;ved=2ahUKEwiv1ciLod2PAxUsklYBHUaZN3IQri56BAgbEAQ&amp;biw=1486&amp;bih=936&amp;dpr=2&amp;sei=MlXJaLu2I-Od0-kP6dSK6Ak">Put Some Concrete in Your Breakfast | Book</a></li>
</ul>

 Zoe sits down with Rasa Kabaila NP to explore what psychological safety really looks and feels like in practice. 

BONUS - Psychological Safety with Rasa Kabalia NP | Capability Corner

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The home of all podcasts produced by Ausmed.

A show exploring micro-innovations in healthcare.

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Welcome to the home of all Ausmed Podcasts.

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