Todd and Ryan address a question about handling unplanned work that is not measured in Sprint planning and affects a team's predictability in meeting Sprint goals. They recommend holding back capacity back in Sprint planning to account for the unplanned work and plan realistically rather than at 100% capacity. They suggest cutting capacity in half if about half of the work in a Sprint is unplanned. They also caution against equating predictability with maintaining the same velocity or throughput and recommend measuring unplanned work transparently and gathering data on it.

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