We believe that organizations make mistakes by having agile coaches and scrum masters. The scrum master should be the agile coach of the organization, and creating separate hierarchies diminishes the role of the scrum master. We also believe that some organizations claim to use agile but have not actually changed anything. They suggest using evidence-based management to determine if agile is working and to drive a narrative based on the data rather than trying to make it fit a preconceived narrative. The use of data in conversations must be handled carefully and crafted with a narrative, goals, and strategy.
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Todd and Ryan also co-authored a book - Fixing Your Scrum: Practical Solutions to Common Scrum Problems.
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