The two-day Seamless Africa Conference is currently taking place in Johannesburg, South Africa, uniting key players from the banking and financial services sectors, as well as the retail and e-commerce industries.

This global event includes decision-makers from large enterprises, SMEs, start-ups, NGOs, regulators, and government, all focused on driving change in digital commerce and exploring the opportunities presented by financial technology and innovation.

However, concerns persist regarding the exclusion of women and marginalized groups from digital advancements.

To delve into these challenges, we are joined by Dr. Pulane Modiha, an expert in digital transformation, innovation, and the application of robotics and machine learning in customer service.