WGLT's Sound IdeasWGLT's Sound Ideas

AI is already penetrating the insurance industry

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When State Farm Insurance agents rose up earlier this year in a cry against changes to the contracts State Farm offers them as independent contractors, part of the pushback centered on blaming company plans for AI implementation and a deep suspicion among some agents that State Farm has designs on significantly reducing the number of agents and will use AI to compensate for that supposed reduction in people power. It’s not that simple.

 
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