Optus is the latest telco to run foul of consumer law in Australia.
Consumer watchdog, the Australian Competition and Consumer Commission has accused Optus for allegedly selling products to vulnerable customers they did not want or need, and then chasing them for debts.
Most of the impacted consumers were Indigenous people living in regional, remote and very remote parts of the Northern Territory.
Chair Gina Cass-Gottlieb says many consumers experienced financial harm, incurring thousands of dollars of debt and experienced trauma such as shame, fear, and emotional distress about the debts or being pursued by debt collectors.
She spoke to NIRS this week about the nature of the breaches.
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This week's episode is presented by Adam Evans.