Rebecca Riehl, head of customer experience at PATH, joined On the Record with Steve Scott to discuss how she communicates service changes and handles challenges during this difficult period for transit.

PHOTO: People wait to board a PATH subway train to New Jersey at the 33rd station on Dec. 12, 2023, in New York City. (Gary Hershorn/Getty Images)

Rebecca Riehl, head of customer experience at PATH, joined On the Record with Steve Scott to discuss how she communicates service changes and handles challenges during this difficult period for transit.
PHOTO: People wait to board a PATH subway train to New Jersey at the 33rd station on Dec. 12, 2023, in New York City. (Gary Hershorn/Getty Images)

WCBSAM: On-Demand

ON THE RECORD: Head of PATH customer service on how she handles a difficult period for transit

Wayne Cabot, the longtime voice of WCBS 880 AM, delivers a heartfelt final goodbye as WCBS 880 ends the all-news format, marking the end of a 57-year era. Cabot's recorded farewell was a nostalgic tribute to the station’s legacy and a call for listeners to seek trustworthy news sources amidst a shrinking news landscape. (Producer's note: We removed some licensed music.)

Photo: Wayne Cabot (L) and Deborah Rodriguez (R) broadcast their last show in the old WCBS Radio studios on October 20, 2000, prior to relocating in a new digital studio. Photo credit Richard Levine/Corbis via Getty Images

Wayne Cabot, the longtime voice of WCBS 880 AM, delivers a heartfelt final goodbye as WCBS 880 ends the all-news format, marking the end of a 57-year era. Cabot's recorded farewell was a nostalgic tribute to the station’s legacy and a call for listeners to seek trustworthy news sources amidst a shrinking news landscape. (Producer's note: We removed some licensed music.)
Photo: Wayne Cabot (L) and Deborah Rodriguez (R) broadcast their last show in the old WCBS Radio studios on October 20, 2000, prior to relocating in a new digital studio. Photo credit Richard Levine/Corbis via Getty Images

Hear it:   Wayne Cabot Signs off WCBS 880

European airline, Wizz Air, has launched their annual all you
can fly pass. Peter Greenberg explains more

European airline, Wizz Air, has launched their annual all you can fly pass. Peter Greenberg explains more

TRAVEL: Wizz Air’s new all you can fly pass

Long Form (multi topic, hourly/full show)

On Aug 22nd at 12:01 AM, WCBS 880 News will be retired. Wayne Cabot, Paul Murnane, Brigitte Quinn and "A Cast Of Thousands" joined in on this three hour celebration of this iconic NYC radio station. Listen back to the entire program right here.

On Aug 22nd at 12:01 AM, WCBS 880 News will be retired. Wayne Cabot, Paul Murnane, Brigitte Quinn and "A Cast Of Thousands" joined in on this three hour celebration of this iconic NYC radio station. Listen back to the entire program right here.

ON THE RECORD: Head of PATH customer service on how she handles a difficult period for transit

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WCBSAM: On-Demand

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