Rebecca Riehl, head of customer experience at PATH, joined On the Record with Steve Scott to discuss how she communicates service changes and handles challenges during this difficult period for transit.

PHOTO: People wait to board a PATH subway train to New Jersey at the 33rd station on Dec. 12, 2023, in New York City. (Gary Hershorn/Getty Images)

<p>Rebecca Riehl, head of customer experience at PATH, joined On the Record with Steve Scott to discuss how she communicates service changes and handles challenges during this difficult period for transit.</p>
<p>PHOTO: People wait to board a PATH subway train to New Jersey at the 33rd station on Dec. 12, 2023, in New York City. (Gary Hershorn/Getty Images)</p>

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