Is diplomacy important for people management?

Why are conflicts and disagreements important?

Dive into the world of dealing with the leader's ego, nurturing creativity in team members, and encouraging conflicts and disagreements, in our People and HR series with Mr. Harjeet Khanduja, VP, HR at Reliance Jio. Harjeet has worked with the Tata Group and Piramal in the past and has filed 3 patents in the area of HR Technology. He has won multiple awards and accolades for his contribution including the Best CHROs in Asia in 2017, Top 25 HR Influencers, Top 100 HR Minds, and Top 100 Global Thought Leaders. He’s also a poet (haasya kavi) and the author of the book How Leaders Decide which was recently published by Sage Publications.

Hear him talk about:

(02:30) - Setting up processes in organizations from scratch

(04:15) – Decision Making- metrics & rationale

(05:15) – Why conflicts are important for the business? – Of diverse viewpoints

(06:30) – The Plussing Technique- Disney’s conflict management framework

(08:00) – Leaders & Dealing with the Ego

(09:45) – Getting people to share ideas – The Google story (80/20 rule) + the Angry Bird Story

(11:30) – Why people creativity must be nurtured for organizational success?

(12:15) - Of yes men ; conflicts with issues versus those with people; creating devil’s advocates and red teams

(15:30) - The retention issue- we only listen to what we are going to use

(16:30) - Collaboration for improving communication; and problem-solving

(17:45) – What makes a good leader? Early signs of spotting leaders

(18:15) - Is diplomacy imp for people management?

(19:15) – On delegation, giving feedback and driving people

(20:30) - Nurturing creativity- why we have 2 different brains and the whole of us must be put to good use + embracing perspectives

Original Music by Shane Ivers

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