Jacki's journey is anything but ordinary. From a career in pest control to becoming the backbone of her family's electrical business, she’s mastered the art of adapting. In this episode, Nic sits with Jacki about how her skills in scheduling, admin, and policy writing—gained from her previous roles—have helped shape the business. Jacki shares her experience managing the day-to-day operations, from handling unorganised paperwork to streamlining processes with new job management systems. She also highlights the importance of training, clear roles, and working effectively with family members.