Negative reviews are a natural part of business. There will always be somebody who isn’t satisfied with your service but instead of beating yourself up about it, you can use this to your advantage. What should businesses do in order to turn a negative review into a positive one?

For this week’s podcast episode, Michael gives advice on what to do when you receive negative feedback. He highlights two simple steps to handling a bad review and the best way to respond to them.

Find out what you can do when getting a bad review by watching this episode!

Discussion Points:

0:00 Introduction 

1:18 First, respond professionally

3:22 Don’t focus on the negativity

3:58 Focus on getting more positive reviews

5:07 Ask for testimonials as often as possible

6:48 Word of caution when gathering large number of referrals

Resources:

• Visit the Tradie Business School website (https://tradiebusinessschool.com/) 
• Join us on our Facebook Group -  Tradies & General Contractors Global 

Books mentioned in the episode: 

• The Path to Freedom by Barry Williame Magliarditi (https://www.pathtofreedom.com.au/free-book-1) 

You can also connect with us on Linkedin. Tune in and subscribe to The Tradie Business School: You can listen to The Site Shed on Apple Podcasts, Spotify, and Google Podcasts.

Thank you for tuning in!