Travel insurance is an important product for travel advisors and travelers alike, but it’s also an undeniably complex one. What should advisors talk about when selling travel insurance, and what shouldn’t they discuss? Is an annual plan a better deal than per-trip plans? What is a preexisting condition, and what does it mean for advisors? Find out the answers to those questions and more in this week’s episode, the second in a two-part series on travel insurance featuring Richard Aquino, vice president and head of sales for Allianz Partners. Find part one here. 

This episode is sponsored by Air France-KLM. 

Further resources:

Allianz Advantage, Allianz’s website for travel advisors 

Mentioned on this episode, Jamie’s air ambulance coverage:
Dispatch, Richmond: Onboard a Skyservice Air Ambulance
Skyservice’s air ambulances swoop in when travel turns tragic

Need advice?

Call our hotline and leave a message: 201-902-2098

Email us: tradesecrets@travelweekly.com 



Theme song:

Sock Hop by Kevin MacLeod

Link: https://incompetech.filmmusic.io/song/4387-sock-hop

License: https://filmmusic.io/standard-license



See omnystudio.com/listener for privacy information.

Travel insurance is an important product for travel advisors and travelers alike, but it’s also an undeniably complex one. What should advisors talk about when selling travel insurance, and what shouldn’t they discuss? Is an annual plan a better deal than per-trip plans? What is a preexisting condition, and what does it mean for advisors? Find out the answers to those questions and more in this week’s episode, the second in a two-part series on travel insurance featuring Richard Aquino, vice president and head of sales for Allianz Partners. Find <a href="https://podcasts.apple.com/us/podcast/which-travel-insurance-policy-is-right-for-my-clients-part-1/id1555272051?i=1000630660691">part one here</a>. 
This episode is sponsored by <a href="http://www.afkl.biz/">Air France-KLM</a>. 
<hr>
Further resources:
<a href="https://allianzadvantage.com/">Allianz Advantage</a>, Allianz’s website for travel advisors 
Mentioned on this episode, Jamie’s air ambulance coverage:
<ul>
<li aria-level="2">Dispatch, Richmond: <a href="https://www.travelweekly.com/Blogs/Dispatch/Dispatch-Richmond-Onboard-a-Skyservice-Air-Ambulance">Onboard a Skyservice Air Ambulance</a></li>
<li aria-level="2">Skyservice’s air ambulances <a href="https://www.travelweekly.com/Travel-News/Travel-Agent-Issues/Skyservice-air-ambulances-swoop-when-travel-turns-tragic">swoop in when travel turns tragic</a></li>
</ul>
<hr>
Need advice?
Call our hotline and leave a message: 201-902-2098
Email us: <a href="mailto:tradesecrets@travelweekly.com">tradesecrets@travelweekly.com </a>
 
Theme song:
Sock Hop by Kevin MacLeod
Link: https://incompetech.filmmusic.io/song/4387-sock-hop
License: https://filmmusic.io/standard-license
 
See omnystudio.com/listener for privacy information.

Welcome to Trade Secrets, a podcast from the editors of Travel Weekly and TravelAge West, where travel advisors ask -- and answer -- questions. On each podcast, our editors will ask a veteran travel advisor to join them and field listeners’ questions. Topics will range from business advice to industry trends, history and more — as long as it’s travel-related, we want to address it! Find Trade Secrets wherever you get your podcasts, or at travelweekly.com/podcasts.

ABOUT YOUR HOSTS:

Jamie Biesiada is a senior editor with Travel Weekly. She is an award-winning journalist, including being named the American Society of Travel Advisors’ 2019 Travel Journalist of the Year. Her roots are in community journalism, where she was the editor of several local newspapers and a regional entertainment magazine.

Emma Weissmann is a Senior Editor of TravelAge West, a print and online magazine for travel advisors based in the Western U.S. She is also the host of the Humans of Travel podcast, where she interviews notable individuals in the travel industry about their lives — the highs and lows that make them human.


Theme song:
Sock Hop by Kevin MacLeod
Link: https://incompetech.filmmusic.io/song/4387-sock-hop
License: https://filmmusic.io/standard-license

See omnystudio.com/listener for privacy information

Welcome to Trade Secrets, a podcast from the editors of Travel Weekly and TravelAge West, where travel advisors ask -- and answer -- questions. On each podcast, our editors will ask a veteran travel advisor to join them and field listeners&rsquo; questions. Topics will range from business advice to industry trends, history and more &mdash; as long as it&rsquo;s travel-related, we want to address it! Find Trade Secrets wherever you get your podcasts, or at <a href="http://travelweekly.com/podcasts">travelweekly.com/podcasts</a>.
<hr>
ABOUT YOUR HOSTS:
Jamie Biesiada is a senior editor with Travel Weekly. She is an award-winning journalist, including being named the American Society of Travel Advisors&rsquo; 2019 Travel Journalist of the Year. Her roots are in community journalism, where she was the editor of several local newspapers and a regional entertainment magazine.
Emma Weissmann is a Senior Editor of TravelAge West, a print and online magazine for travel advisors based in the Western U.S. She is also the host of the Humans of Travel podcast, where she interviews notable individuals in the travel industry about their lives &mdash; the highs and lows that make them human.
<hr>
 Theme song: Sock Hop by Kevin MacLeod Link: <a href="https://incompetech.filmmusic.io/song/4387-sock-hop">https://incompetech.filmmusic.io/song/4387-sock-hop</a> License: <a href="https://filmmusic.io/standard-license">https://filmmusic.io/standard-license</a>
<hr>
See omnystudio.com/listener for privacy information

Trade Secrets Podcast

Trade Secrets

Which travel insurance policy is right for my clients? (part 2)

New travel advisors, look no further than this episode of Trade Secrets for advice on everything from setting up your business, to finding clients, to prioritizing fam trip destinations. Co-hosts Emma Weissmann and Jamie Biesiada are joined by KHM Travel Group’s Bill Coyle, vice president of agent engagement, to tackle listener questions on that and more.

This episode is sponsored by Iberostar Hotels & Resorts. 

Further resources

Connect with KHM Travel Group online, on Facebook, on Instagram, on YouTube and on LinkedIn

Encompass the World Travel, Bill Coyle’s family agency

Mentioned in this episode and related reading:
From Travel Weekly, stories on card mills and the history of host agencies
Travel Weekly’s Legal Briefs column by industry attorney Mark Pestronk (many articles talk about terms and conditions)
From TravelAge West, an article on terms and conditions by industry attorney Jeffrey Ment
The American Society of Travel Advisors (ASTA) and its educational offerings
The Travel Institute
The Cruise Lines International Association (CLIA) and its educational offerings
Trade Secrets episode on fam trips

Need advice?

Call our hotline and leave a message: 201-902-2098

Email us: tradesecrets@travelweekly.com 



Theme song:

Sock Hop by Kevin MacLeod

Link: https://incompetech.filmmusic.io/song/4387-sock-hop

License: https://filmmusic.io/standard-license



See omnystudio.com/listener for privacy information.

New travel advisors, look no further than this episode of Trade Secrets for advice on everything from setting up your business, to finding clients, to prioritizing fam trip destinations. Co-hosts Emma Weissmann and Jamie Biesiada are joined by KHM Travel Group’s Bill Coyle, vice president of agent engagement, to tackle listener questions on that and more.
This episode is sponsored by <a href="https://www.iberostar.com/en/">Iberostar Hotels &amp; Resorts</a>. 
<hr>
Further resources
Connect with KHM Travel Group <a href="https://khmtravel.com">online</a>, on <a href="https://www.facebook.com/khmtravel">Facebook</a>, on <a href="https://www.instagram.com/khmtravel">Instagram</a>, on <a href="https://www.youtube.com/@KHMTravelGroup">YouTube</a> and on <a href="https://www.linkedin.com/company/khm-travel-group">LinkedIn</a>
<a href="https://encompasstheworldtravel.com/">Encompass the World Travel</a>, Bill Coyle’s family agency
Mentioned in this episode and related reading:
<ul>
<li aria-level="1">From Travel Weekly, stories on <a href="https://www.travelweekly.com/Travel-News/Travel-Agent-Issues/Ghosts-of-card-mills">card mill</a>s and the <a href="https://www.travelweekly.com/Travel-News/Travel-Agent-Issues/Past-present-and-future-of-host-agencies">history of host agencies</a></li>
<li aria-level="1">Travel Weekly’s <a href="https://www.travelweekly.com/Legal-Briefs">Legal Briefs column</a> by industry attorney Mark Pestronk (many articles talk about terms and conditions)</li>
<li aria-level="1">From TravelAge West, an <a href="https://www.travelagewest.com/Industry-Insight/Opinion/Legal-Lingo-What-Travel-Advisors-Should-Add-to-Their-Terms-and-Conditions-Now">article on terms and conditions</a> by industry attorney Jeffrey Ment</li>
<li aria-level="1">The <a href="https://www.asta.org/">American Society of Travel Advisors</a> (ASTA) and its <a href="https://www.asta.org/professional-development">educational offerings</a></li>
<li aria-level="1">The <a href="https://www.thetravelinstitute.com/">Travel Institute</a> </li>
<li aria-level="1">The <a href="https://cruising.org/en/">Cruise Lines International Association</a> (CLIA) and its <a href="https://cruising.org/en/travel-agent-center/professional-development-training">educational offerings</a></li>
<li aria-level="1">Trade Secrets <a href="https://podcasts.apple.com/us/podcast/fam-trips-how-can-they-help-your-business-travel-advisors/id1555272051?i=1000627433290">episode on fam trips</a></li>
</ul>
<hr>
Need advice?
Call our hotline and leave a message: 201-902-2098
Email us: <a href="mailto:tradesecrets@travelweekly.com">tradesecrets@travelweekly.com </a>
 
Theme song:
Sock Hop by Kevin MacLeod
Link: https://incompetech.filmmusic.io/song/4387-sock-hop
License: https://filmmusic.io/standard-license
 
See omnystudio.com/listener for privacy information.

How can new travel advisors build a successful career? (Feat. Bill Coyle of KHM Travel Group)

Travel advisors, how do you handle it when a client has unrealistic expectations? What if they ask to stay at a property you wouldn’t recommend (especially if they serve truly lackluster midnight hotdogs)? What do you do when their budget is unrealistic for the trip they want? Or, what if they have a really bad experience while they’re in-destination? Get advice on all that and more in this week’s episode of Trade Secrets, where co-hosts Emma Weissmann and Jamie Biesiada are joined by Abbey Meyer, CEO of Sky High Travel in St. Louis, Missouri.

This episode is sponsored by Iberostar Hotels & Resorts.

Further resources

Sky High Travel on the web, Facebook and Instagram

Resources mentioned in this episode and related reading:
Trade Secrets episode with Tique’s Jennifer Jacob, who talks about the “bless and release” method of breaking up with clients
Abbey Meyer on Humans in the Hot Seat

Need advice?

Call our hotline and leave a message: 201-902-2098

Email us: tradesecrets@travelweekly.com 



Theme song:

Sock Hop by Kevin MacLeod

Link: https://incompetech.filmmusic.io/song/4387-sock-hop

License: https://filmmusic.io/standard-license



See omnystudio.com/listener for privacy information.

Travel advisors, how do you handle it when a client has unrealistic expectations? What if they ask to stay at a property you wouldn’t recommend (especially if they serve truly lackluster midnight hotdogs)? What do you do when their budget is unrealistic for the trip they want? Or, what if they have a really bad experience while they’re in-destination? Get advice on all that and more in this week’s episode of Trade Secrets, where co-hosts Emma Weissmann and Jamie Biesiada are joined by Abbey Meyer, CEO of Sky High Travel in St. Louis, Missouri.
This episode is sponsored by <a href="https://www.iberostar.com/en/">Iberostar Hotels &amp; Resorts</a>.
<hr>
Further resources
Sky High Travel on <a href="https://www.shtravelteam.com/">the web</a>, <a href="https://www.facebook.com/shtravelteam">Facebook</a> and <a href="https://instagram.com/travel.with.sky.high">Instagram</a>
Resources mentioned in this episode and related reading:
<ul>
<li aria-level="1"><a href="https://www.travelweekly.com/Podcasts/Trade-Secrets/How-advisors-can-break-up-with-their-clients">Trade Secrets episode</a> with Tique’s Jennifer Jacob, who talks about the “bless and release” method of breaking up with clients</li>
<li aria-level="1">Abbey Meyer on <a href="https://podcasts.apple.com/us/podcast/humans-in-the-hot-seat-sky-high-travels-abbey-meyer/id1496726460?i=1000636637440">Humans in the Hot Seat</a></li>
</ul>
<hr>
Need advice?
Call our hotline and leave a message: 201-902-2098
Email us: <a href="mailto:tradesecrets@travelweekly.com">tradesecrets@travelweekly.com </a>
 
Theme song:
Sock Hop by Kevin MacLeod
Link: https://incompetech.filmmusic.io/song/4387-sock-hop
License: https://filmmusic.io/standard-license
 
See omnystudio.com/listener for privacy information.

How should travel advisors manage client expectations?

Trade Secrets is on the road for a special, three-episode series recorded on the ground at the ASTA Travel Advisor Conference in Dallas. In this episode, the final in the series, co-hosts Emma Weissmann and Jamie Biesiada welcome Eric Dresin, the secretary general of the European Travel Agents’ and Tour Operators’ Associations (ECTAA), onto the show. They chat about the travel agency landscape in Europe, the phenomenon of Europe’s travel “planners” (who don’t actually book travel) and more. Then, hear from Thekla Kammenou of the Greece-based tour operator Four Ways Travel, about the tourism scene in Greece and some of her favorite spots.

This episode is sponsored by Iberostar Hotels & Resorts. 

Further resources
Eric Dresin on LinkedIn 
The ECTAA
Four Ways Travel online and on Facebook
Thekla Kammenou on LinkedIn, Facebook and email

Need advice?

Call our hotline and leave a message: 201-902-2098

Email us: tradesecrets@travelweekly.com 



Theme song:

Sock Hop by Kevin MacLeod

Link: https://incompetech.filmmusic.io/song/4387-sock-hop

License: https://filmmusic.io/standard-license



See omnystudio.com/listener for privacy information.

Trade Secrets is on the road for a special, three-episode series recorded on the ground at the ASTA Travel Advisor Conference in Dallas. In this episode, the final in the series, co-hosts Emma Weissmann and Jamie Biesiada welcome Eric Dresin, the secretary general of the European Travel Agents’ and Tour Operators’ Associations (ECTAA), onto the show. They chat about the travel agency landscape in Europe, the phenomenon of Europe’s travel “planners” (who don’t actually book travel) and more. Then, hear from Thekla Kammenou of the Greece-based tour operator Four Ways Travel, about the tourism scene in Greece and some of her favorite spots.
This episode is sponsored by <a href="https://www.iberostar.com/en/">Iberostar Hotels &amp; Resorts</a>. 
<hr>
Further resources
<ul>
<li aria-level="1">Eric Dresin on <a href="https://www.linkedin.com/in/eric-dresin-5807a082/?originalSubdomain=be">LinkedIn </a></li>
<li aria-level="1"><a href="https://www.linkedin.com/in/eric-dresin-5807a082/?originalSubdomain=be"></a>The <a href="https://www.ectaa.org/en">ECTAA</a></li>
<li aria-level="1">Four Ways Travel <a href="https://www.fourways.gr/">online</a> and on <a href="https://www.facebook.com/profile.php?id=61553935042797">Facebook</a></li>
<li aria-level="1">Thekla Kammenou on <a href="https://www.linkedin.com/in/thekla-kammenou-15133446/?originalSubdomain=gr">LinkedIn</a>, <a href="https://www.facebook.com/profile.php?id=61552700913414">Facebook</a> and <a href="mailto:thekla@fourways.gr">email</a></li>
</ul>
<hr>
Need advice?
Call our hotline and leave a message: 201-902-2098
Email us: <a href="mailto:tradesecrets@travelweekly.com">tradesecrets@travelweekly.com </a>
 
Theme song:
Sock Hop by Kevin MacLeod
Link: https://incompetech.filmmusic.io/song/4387-sock-hop
License: https://filmmusic.io/standard-license
 
See omnystudio.com/listener for privacy information.

Which travel insurance policy is right for my clients? (part 2)

In 1 playlist(s)

Trade Secrets

Social links

Follow podcast

Recent clips