Trade Secrets is on the road again, this time at Virtuoso Travel Week in Las Vegas. In the first episode of a three-part series recorded on site, Virtuoso executive vice president David Kolner shares updates on Virtuoso’s annual event, how advisors are selling so much right now, the different habits of each generation and what the term “luxury” means to him. Kolner also talks about Maui recovery and what travel advisors can do to help the island.

This episode is sponsored by Allianz Partners. 

Further resources

Virtuoso’s website

David Kolner on LinkedIn and Instagram

UBS’s Global Wealth Report 2024

From TravelAge West:
Five things we learned at Virtuoso Travel Week 2024

From Travel Weekly:
Travel is flourishing, and Virtuoso says it’s at the top of the heap
High prices are giving luxury travelers pause, but they’re paying 
Going back to Maui

Need advice?



Call our hotline and leave a message: 201-902-2098

Email us: tradesecrets@travelweekly.com 



Theme song:

Sock Hop by Kevin MacLeod

Link: https://incompetech.filmmusic.io/song/4387-sock-hop

License: https://filmmusic.io/standard-license



See omnystudio.com/listener for privacy information.

Trade Secrets is on the road again, this time at Virtuoso Travel Week in Las Vegas. In the first episode of a three-part series recorded on site, Virtuoso executive vice president David Kolner shares updates on Virtuoso’s annual event, how advisors are selling so much right now, the different habits of each generation and what the term “luxury” means to him. Kolner also talks about Maui recovery and what travel advisors can do to help the island.
This episode is sponsored by <a href="https://allianzadvantage.com/">Allianz Partners</a>. 
<hr>
Further resources
Virtuoso’s <a href="https://www.virtuoso.com/">website</a>
David Kolner on <a href="https://www.linkedin.com/in/david-kolner-9b0624">LinkedIn</a> and <a href="https://www.instagram.com/dkolner/?hl=en">Instagram</a>
UBS’s <a href="https://www.ubs.com/us/en/wealth-management/insights/global-wealth-report.html">Global Wealth Report 2024</a>
From TravelAge West:
<ul>
<li aria-level="1"><a href="https://www.travelagewest.com/Events/virtuoso-travel-week-2024">Five things</a> we learned at Virtuoso Travel Week 2024</li>
</ul>
From Travel Weekly:
<ul>
<li aria-level="1"><a href="https://www.travelweekly.com/Travel-News/Travel-Agent-Issues/Virtuoso-Travel-Week-2024">Travel is flourishing</a>, and Virtuoso says it’s at the top of the heap</li>
<li aria-level="1">High prices are giving luxury travelers pause, but <a href="https://www.travelweekly.com/Travel-News/Travel-Agent-Issues/Virtuoso-Travel-Week-panel-2024">they’re paying </a></li>
<li aria-level="1"><a href="https://www.travelweekly.com/Travel-News/Travel-Agent-Issues/Virtuoso-Travel-Week-panel-2024"></a>Going <a href="https://www.travelweekly.com/Hawaii-Travel/Going-back-to-Maui">back to Maui</a></li>
</ul>
<hr>
Need advice?
 
Call our hotline and leave a message: 201-902-2098
Email us: <a href="mailto:tradesecrets@travelweekly.com">tradesecrets@travelweekly.com </a>
 
Theme song:
Sock Hop by Kevin MacLeod
Link: https://incompetech.filmmusic.io/song/4387-sock-hop
License: https://filmmusic.io/standard-license
 
See omnystudio.com/listener for privacy information.

Welcome to Trade Secrets, a podcast from the editors of Travel Weekly and TravelAge West, where travel advisors ask -- and answer -- questions. On each podcast, our editors will ask a veteran travel advisor to join them and field listeners’ questions. Topics will range from business advice to industry trends, history and more — as long as it’s travel-related, we want to address it! Find Trade Secrets wherever you get your podcasts, or at travelweekly.com/podcasts.

ABOUT YOUR HOSTS:

Jamie Biesiada is a senior editor with Travel Weekly. She is an award-winning journalist, including being named the American Society of Travel Advisors’ 2019 Travel Journalist of the Year. Her roots are in community journalism, where she was the editor of several local newspapers and a regional entertainment magazine.

Emma Weissmann is a Senior Editor of TravelAge West, a print and online magazine for travel advisors based in the Western U.S. She is also the host of the Humans of Travel podcast, where she interviews notable individuals in the travel industry about their lives — the highs and lows that make them human.


Theme song:
Sock Hop by Kevin MacLeod
Link: https://incompetech.filmmusic.io/song/4387-sock-hop
License: https://filmmusic.io/standard-license

See omnystudio.com/listener for privacy information

Welcome to Trade Secrets, a podcast from the editors of Travel Weekly and TravelAge West, where travel advisors ask -- and answer -- questions. On each podcast, our editors will ask a veteran travel advisor to join them and field listeners&rsquo; questions. Topics will range from business advice to industry trends, history and more &mdash; as long as it&rsquo;s travel-related, we want to address it! Find Trade Secrets wherever you get your podcasts, or at <a href="http://travelweekly.com/podcasts">travelweekly.com/podcasts</a>.
<hr>
ABOUT YOUR HOSTS:
Jamie Biesiada is a senior editor with Travel Weekly. She is an award-winning journalist, including being named the American Society of Travel Advisors&rsquo; 2019 Travel Journalist of the Year. Her roots are in community journalism, where she was the editor of several local newspapers and a regional entertainment magazine.
Emma Weissmann is a Senior Editor of TravelAge West, a print and online magazine for travel advisors based in the Western U.S. She is also the host of the Humans of Travel podcast, where she interviews notable individuals in the travel industry about their lives &mdash; the highs and lows that make them human.
<hr>
 Theme song: Sock Hop by Kevin MacLeod Link: <a href="https://incompetech.filmmusic.io/song/4387-sock-hop">https://incompetech.filmmusic.io/song/4387-sock-hop</a> License: <a href="https://filmmusic.io/standard-license">https://filmmusic.io/standard-license</a>
<hr>
See omnystudio.com/listener for privacy information

Trade Secrets Podcast

Trade Secrets

Trade Secrets at Virtuoso Travel Week, part 1: What are the latest trends in luxury travel? (Feat. David Kolner)

This week, Chad Burt of Outside Agents joins Jamie Biesiada and Emma Weissmann of Trade Secrets for our annual “mailbag” episode, featuring travel advisor listener questions on a variety of topics. During the episode, we’ll dig into advanced use cases of generative AI, airline loyalty, host agency affiliations, picking a travel advisor specialty and more. 

This episode is sponsored by Allianz Partners USA. 

Further resources and related readings

Outside Agents on the web

Outside Agents’ blog

More about Outside Agents’ MAGgie technology

Outside Agents’ Power Prompts

Chad’s book of prompts - password: oastrong

Mentioned in this episode and related reading:
Canva
Trade Secrets episode on generative AI 
Some recent Travel Weekly coverage on consolidators
Trade Secrets episode on switching host agencies 

Need advice?

Call our hotline and leave a message: 201-902-2098

Email us: tradesecrets@travelweekly.com 



Theme song:

Sock Hop by Kevin MacLeod

Link: https://incompetech.filmmusic.io/song/4387-sock-hop

License: https://filmmusic.io/standard-license



See omnystudio.com/listener for privacy information.

This week, Chad Burt of Outside Agents joins Jamie Biesiada and Emma Weissmann of Trade Secrets for our annual “mailbag” episode, featuring travel advisor listener questions on a variety of topics. During the episode, we’ll dig into advanced use cases of generative AI, airline loyalty, host agency affiliations, picking a travel advisor specialty and more. 
This episode is sponsored by <a href="https://allianzadvantage.com/">Allianz Partners USA</a>. 
<hr>
Further resources and related readings
Outside Agents <a href="https://outsideagents.com/">on the web</a> 
Outside Agents’ <a href="https://outsideagents.com/blog/">blog</a>
More about Outside Agents’ <a href="https://outsideagents.com/twinkles/">MAGgie technology</a>
Outside Agents’ <a href="https://outsideagents.com/ai-prompts-landing/">Power Prompts</a>
Chad’s <a href="https://go.outsideagents.com/250">book of prompts</a> - password: oastrong
Mentioned in this episode and related reading:
<ul>
<li aria-level="1"><a href="https://www.canva.com/">Canva</a> </li>
<li aria-level="1">Trade Secrets <a href="https://podcasts.apple.com/us/podcast/how-do-i-use-generative-ai-to-improve-my-travel-agencys/id1555272051?i=1000623650286">episode</a> on generative AI </li>
<li aria-level="1">Some recent Travel Weekly <a href="https://www.travelweekly.com/Travel-News/Airline-News/Air-ticket-consolidators-still-going-strong">coverage</a> on <a href="https://www.travelweekly.com/Travel-News/Airline-News/Air-consolidators-embracing-NDC">consolidators</a></li>
<li aria-level="1">Trade Secrets <a href="https://podcasts.apple.com/au/podcast/should-i-break-up-with-my-host-agency/id1555272051?i=1000559337142">episode</a> on switching host agencies </li>
</ul>
<hr>
Need advice?
Call our hotline and leave a message: 201-902-2098
Email us: <a href="mailto:tradesecrets@travelweekly.com">tradesecrets@travelweekly.com </a>
 
Theme song:
Sock Hop by Kevin MacLeod
Link: https://incompetech.filmmusic.io/song/4387-sock-hop
License: https://filmmusic.io/standard-license
 
See omnystudio.com/listener for privacy information.

Inside the Trade Secrets mailbag: Answering your most pressing questions (Feat. Chad Burt of Outside Agents)

New travel advisors, look no further than this episode of Trade Secrets for advice on everything from setting up your business, to finding clients, to prioritizing fam trip destinations. Co-hosts Emma Weissmann and Jamie Biesiada are joined by KHM Travel Group’s Bill Coyle, vice president of agent engagement, to tackle listener questions on that and more.

This episode is sponsored by Iberostar Hotels & Resorts. 

Further resources

Connect with KHM Travel Group online, on Facebook, on Instagram, on YouTube and on LinkedIn

Encompass the World Travel, Bill Coyle’s family agency

Mentioned in this episode and related reading:
From Travel Weekly, stories on card mills and the history of host agencies
Travel Weekly’s Legal Briefs column by industry attorney Mark Pestronk (many articles talk about terms and conditions)
From TravelAge West, an article on terms and conditions by industry attorney Jeffrey Ment
The American Society of Travel Advisors (ASTA) and its educational offerings
The Travel Institute
The Cruise Lines International Association (CLIA) and its educational offerings
Trade Secrets episode on fam trips

Need advice?

Call our hotline and leave a message: 201-902-2098

Email us: tradesecrets@travelweekly.com 



Theme song:

Sock Hop by Kevin MacLeod

Link: https://incompetech.filmmusic.io/song/4387-sock-hop

License: https://filmmusic.io/standard-license



See omnystudio.com/listener for privacy information.

New travel advisors, look no further than this episode of Trade Secrets for advice on everything from setting up your business, to finding clients, to prioritizing fam trip destinations. Co-hosts Emma Weissmann and Jamie Biesiada are joined by KHM Travel Group’s Bill Coyle, vice president of agent engagement, to tackle listener questions on that and more.
This episode is sponsored by <a href="https://www.iberostar.com/en/">Iberostar Hotels &amp; Resorts</a>. 
<hr>
Further resources
Connect with KHM Travel Group <a href="https://khmtravel.com">online</a>, on <a href="https://www.facebook.com/khmtravel">Facebook</a>, on <a href="https://www.instagram.com/khmtravel">Instagram</a>, on <a href="https://www.youtube.com/@KHMTravelGroup">YouTube</a> and on <a href="https://www.linkedin.com/company/khm-travel-group">LinkedIn</a>
<a href="https://encompasstheworldtravel.com/">Encompass the World Travel</a>, Bill Coyle’s family agency
Mentioned in this episode and related reading:
<ul>
<li aria-level="1">From Travel Weekly, stories on <a href="https://www.travelweekly.com/Travel-News/Travel-Agent-Issues/Ghosts-of-card-mills">card mill</a>s and the <a href="https://www.travelweekly.com/Travel-News/Travel-Agent-Issues/Past-present-and-future-of-host-agencies">history of host agencies</a></li>
<li aria-level="1">Travel Weekly’s <a href="https://www.travelweekly.com/Legal-Briefs">Legal Briefs column</a> by industry attorney Mark Pestronk (many articles talk about terms and conditions)</li>
<li aria-level="1">From TravelAge West, an <a href="https://www.travelagewest.com/Industry-Insight/Opinion/Legal-Lingo-What-Travel-Advisors-Should-Add-to-Their-Terms-and-Conditions-Now">article on terms and conditions</a> by industry attorney Jeffrey Ment</li>
<li aria-level="1">The <a href="https://www.asta.org/">American Society of Travel Advisors</a> (ASTA) and its <a href="https://www.asta.org/professional-development">educational offerings</a></li>
<li aria-level="1">The <a href="https://www.thetravelinstitute.com/">Travel Institute</a> </li>
<li aria-level="1">The <a href="https://cruising.org/en/">Cruise Lines International Association</a> (CLIA) and its <a href="https://cruising.org/en/travel-agent-center/professional-development-training">educational offerings</a></li>
<li aria-level="1">Trade Secrets <a href="https://podcasts.apple.com/us/podcast/fam-trips-how-can-they-help-your-business-travel-advisors/id1555272051?i=1000627433290">episode on fam trips</a></li>
</ul>
<hr>
Need advice?
Call our hotline and leave a message: 201-902-2098
Email us: <a href="mailto:tradesecrets@travelweekly.com">tradesecrets@travelweekly.com </a>
 
Theme song:
Sock Hop by Kevin MacLeod
Link: https://incompetech.filmmusic.io/song/4387-sock-hop
License: https://filmmusic.io/standard-license
 
See omnystudio.com/listener for privacy information.

How can new travel advisors build a successful career? (Feat. Bill Coyle of KHM Travel Group)

Travel advisors, how do you handle it when a client has unrealistic expectations? What if they ask to stay at a property you wouldn’t recommend (especially if they serve truly lackluster midnight hotdogs)? What do you do when their budget is unrealistic for the trip they want? Or, what if they have a really bad experience while they’re in-destination? Get advice on all that and more in this week’s episode of Trade Secrets, where co-hosts Emma Weissmann and Jamie Biesiada are joined by Abbey Meyer, CEO of Sky High Travel in St. Louis, Missouri.

This episode is sponsored by Iberostar Hotels & Resorts.

Further resources

Sky High Travel on the web, Facebook and Instagram

Resources mentioned in this episode and related reading:
Trade Secrets episode with Tique’s Jennifer Jacob, who talks about the “bless and release” method of breaking up with clients
Abbey Meyer on Humans in the Hot Seat

Need advice?

Call our hotline and leave a message: 201-902-2098

Email us: tradesecrets@travelweekly.com 



Theme song:

Sock Hop by Kevin MacLeod

Link: https://incompetech.filmmusic.io/song/4387-sock-hop

License: https://filmmusic.io/standard-license



See omnystudio.com/listener for privacy information.

Travel advisors, how do you handle it when a client has unrealistic expectations? What if they ask to stay at a property you wouldn’t recommend (especially if they serve truly lackluster midnight hotdogs)? What do you do when their budget is unrealistic for the trip they want? Or, what if they have a really bad experience while they’re in-destination? Get advice on all that and more in this week’s episode of Trade Secrets, where co-hosts Emma Weissmann and Jamie Biesiada are joined by Abbey Meyer, CEO of Sky High Travel in St. Louis, Missouri.
This episode is sponsored by <a href="https://www.iberostar.com/en/">Iberostar Hotels &amp; Resorts</a>.
<hr>
Further resources
Sky High Travel on <a href="https://www.shtravelteam.com/">the web</a>, <a href="https://www.facebook.com/shtravelteam">Facebook</a> and <a href="https://instagram.com/travel.with.sky.high">Instagram</a>
Resources mentioned in this episode and related reading:
<ul>
<li aria-level="1"><a href="https://www.travelweekly.com/Podcasts/Trade-Secrets/How-advisors-can-break-up-with-their-clients">Trade Secrets episode</a> with Tique’s Jennifer Jacob, who talks about the “bless and release” method of breaking up with clients</li>
<li aria-level="1">Abbey Meyer on <a href="https://podcasts.apple.com/us/podcast/humans-in-the-hot-seat-sky-high-travels-abbey-meyer/id1496726460?i=1000636637440">Humans in the Hot Seat</a></li>
</ul>
<hr>
Need advice?
Call our hotline and leave a message: 201-902-2098
Email us: <a href="mailto:tradesecrets@travelweekly.com">tradesecrets@travelweekly.com </a>
 
Theme song:
Sock Hop by Kevin MacLeod
Link: https://incompetech.filmmusic.io/song/4387-sock-hop
License: https://filmmusic.io/standard-license
 
See omnystudio.com/listener for privacy information.

Trade Secrets at Virtuoso Travel Week, part 1: What are the latest trends in luxury travel? (Feat. David Kolner)

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