Ryan shares a previous insightful episode with Terry Jones the founder of Travelocity and Kayak about innovation and disruption. Terry provides an origin story going from a travel agent start-up to American Airlines executive, then launching Travelocity and taking it public in the dotcom boom. He shares lessons on innovating within big companies, creating culture, celebrating failure, and more.
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KEY TAKEAWAYS
BEST MOMENTS
"At Kayak.com all the customer complaints went directly to the engineers. Give the pain to the people who cause the pain."
“The company doesn’t care how much effort you put into it. They only care what they get.”
“Don’t forget the old methods work too... Did you like call him? Did you go take him to dinner?"
"If you fail, you get driven out. Well, kill projects, not people."
Ryan Staley
Founder and CEO
Whale Boss
ryan@whalesellingsystem.com