Ep80 From clunky CRM to clear pipeline: a new way to sell – Ian Selbie

If you’re a sales leader or rep who’s sick of wrestling with clunky CRMs and endless admin, this episode for you. We’re doing something a little different: a live walk-through of a tool that can quite literally give you back a day a week to sell.  It’s called Saleslook – a simple, visual pipeline …

Ep79 The psychology of price: What customers really buy – Ron Wood

Pricing is one of the most critical levers in any business, yet so often misunderstood or left to gut instinct. Today’s guest knows exactly how to turn pricing into profit. Pricing expert Ron Wood explains why smart pricing strategies start with understanding what customers truly value, not just wh…

Ep78 Why sales leadership matters most in a tough 2026

Something’s shifting in the air. You can feel it. Conversations with business leaders sound eerily similar: layoffs in construction, slower markets, and salespeople who usually thrive now finding things tougher. When unrelated industries start echoing the same story, it’s a signal that the Australi…

Ep77 Beyond CRM: How an AI teammate drives revenue growth – David Marshall

Sales teams don’t need just another piece of software – they need a true virtual teammate. That’s what Kaddi delivers: an AI-first digital twin that helps salespeople cut through information overload, execute complex processes with confidence, and gives leaders real-time visibility into deals.  Da…

Ep76 Building a global retail brand from scratch – Richard Morley-Kirk

Richard Morley-Kirk is a seasoned retail executive with over 25 years’ experience growing brands across the UK, Europe, the Middle East, and Central Asia. He’s best known for co-founding Pinky Goat, a specialist eyelash brand that grew from a home-based startup into a global retail presence in over…

Ep75 How to sell without making it about you

Sales is often associated with ego – loud personalities, overconfidence, and showmanship. Yet ego is the greatest barrier to genuine connection. Exceptional salespeople are not driven by self-promotion but by authenticity and balance. They are right-sized – aware of both strengths and weaknesses an…

Ep74 Designing AI to fit your team, not the other way around – Valentina Coin

What if your tech transformation wasn’t just about the tech? Valentina Coyne believes digital change should feel human – practical, empowering, and tailor-made for the people it’s meant to serve. Through her work at Viya Technology, Valentina helps service-based businesses design future-ready syste…

Ep73 Repeatable systems… and environmental hypocrites – Jim Beach

Imagine starting your first business at 23, with just $400 — and turning it into 600 employees across 89 locations. Then writing a bestselling book with McGraw Hill, launching a nationally syndicated radio show on 100 stations, and proving that entrepreneurship doesn’t have to rely on creativity, p…

Ep72 How agentic AI has lifted the game in customer experience

What does a couch have to do with cutting-edge customer experience? Everything – when it’s delivered by agentic AI. Ingrid shares two strikingly different shopping experiences after downsizing her home. One retailer nailed it with seamless, human-like communication using AI. The other? Crickets. Sa…

Ep71 Achieving freedom, growth & legacy – JP Mills

The numbers that really matter in business aren’t always found on a spreadsheet – they’re found in the lives we want to lead. That’s the philosophy behind the CFO Centre, where part-time CFOs help SMEs achieve financial clarity and freedom without the full-time price tag.  JP Mills, knows this fir…