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 		 This operating model offers business leaders the opportunity for wins in customer experience, cost reduction, and prospects for growth.

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 			Listen to the podcast (duration: 24:25) &#62;
 		</a>&nbsp;This operating model offers business leaders the opportunity for wins in customer experience, cost reduction, and prospects for growth.

The McKinsey Podcast, our new flagship podcast series, takes you inside our global firm, and features conversations with experts on issues that matter most in business and management. McKinsey & Company is a management-consulting firm that helps businesses, governments, and not-for-profit organizations realize their most important goals. Topics covered in this series include strategy, technology, leadership, marketing, operations, organization, and the role of business in society.

The McKinsey Podcast features conversations with experts from global management-consulting firm McKinsey & Company, focusing on the issues that matter most in business and management.

The McKinsey Podcast

Our flagship series The McKinsey Podcast takes you inside our global firm, and features conversations with experts on issues that matter most in business and management. McKinsey & Company is a management-consulting firm that helps businesses, governments, and not-for-profit organizations realize their most important goals. Topics covered in this series include strategy, technology, leadership, marketing, operations, organization, and the role of business in society.

Our flagship series The McKinsey Podcast takes you inside our global firm, and features conversations with experts on issues that matter most in business and management. McKinsey &amp; Company is a management-consulting firm that helps businesses, governments, and not-for-profit organizations realize their most important goals. Topics covered in this series include strategy, technology, leadership, marketing, operations, organization, and the role of business in society.

The next-generation operating model can give a digital transformation a boost.

Rethinking customer journeys with the next-generation operating model

McKinsey’s Bill Wiseman, Bob Sternfels, Martin Kellner, and Steffen Fuchs were on the ground at this year’s Consumer Electronics Show in Las Vegas. In this special episode of The McKinsey Podcast, they tell us about the tools and themes that most resonated with them—breakthrough AI applications, advances in mobility, and more.

Theme music composed, performed, and produced by Joy Ngiaw.

McKinsey&rsquo;s&nbsp;<a href="https://www.mckinsey.com/our-people/bill-wiseman" data-outlook-id="844a26c6-56e5-445d-879d-a7ed183e34ee">Bill Wiseman</a>,&nbsp;<a href="https://www.mckinsey.com/our-people/bob-sternfels" data-outlook-id="c164bfb8-dbd0-4c89-8058-78f029203f62">Bob Sternfels</a>,&nbsp;<a href="https://www.mckinsey.com/our-people/martin-kellner" data-outlook-id="7b09fb6f-bd9e-4193-b1ce-710c18f2f332">Martin Kellner</a>, and&nbsp;<a href="https://nam02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fmckinsey.com%2Four-people%2Fsteffen-fuchs&amp;data=05%7C02%7CLaurel_Moglen%40mckinsey.com%7Cdf33e4cfb6464ecf79ae08de4fa3b88e%7Ccc8936bc93824fff87cb6f55999549e7%7C0%7C0%7C639035761748268305%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=DnJwZp%2FFVsDxE3f98MIW6c1FMGI8fcyIqFuYZ0uOs0U%3D&amp;reserved=0" data-outlook-id="23477c89-e9fa-43f7-9d2c-4ba078ad7dcd">Steffen Fuchs</a>&nbsp;were&nbsp;on the ground at this year&rsquo;s Consumer Electronics Show in Las Vegas. In this special episode of&nbsp;<a href="https://www.mckinsey.com/featured-insights/mckinsey-podcast">The McKinsey Podcast</a>, they tell us about the tools and themes that most resonated with them&mdash;breakthrough AI applications, advances in mobility, and more.
Theme music composed, performed, and produced by Joy Ngiaw.

 Special episode: McKinsey at CES 2026 

Think about your org chart. Now imagine it features both your current colleagues—humans, if you’re like most of us—and AI agents. That’s not science fiction; it’s happening. And it’s happening relatively quickly, according to McKinsey Senior Partner Jorge Amar. In this episode of The McKinsey Podcast, originally broadcast on McKinsey Talks Talent, Jorge joins McKinsey talent leaders Brooke Weddle and Bryan Hancock and Global Editorial Director Lucia Rahilly to talk about what these AI agents are, how they’re being used, and how leaders can prepare now for the workforce of the not-too-distant future.

Theme music composed, performed, and produced by Joy Ngiaw

Think about your&nbsp;org chart. Now imagine it features both your current colleagues&mdash;humans, if you&rsquo;re like most of us&mdash;and AI agents. That&rsquo;s not science fiction; it&rsquo;s happening. And it&rsquo;s happening relatively quickly, according to McKinsey Senior Partner&nbsp;<a href="https://www.mckinsey.com/our-people/jorge-amar">Jorge Amar</a>. In this episode of&nbsp;<a href="https://www.mckinsey.com/featured-insights/mckinsey-podcast">The McKinsey Podcast</a>, originally broadcast on&nbsp;<a href="https://www.mckinsey.com/capabilities/people-and-organizational-performance/mckinsey-talks-talent-podcast">McKinsey Talks Talent</a>, Jorge joins McKinsey talent leaders&nbsp;<a href="https://www.mckinsey.com/our-people/brooke-weddle">Brooke Weddle</a>&nbsp;and&nbsp;<a href="https://www.mckinsey.com/our-people/bryan-hancock">Bryan Hancock</a> and Global Editorial Director Lucia Rahilly to talk about what these AI agents are, how they&rsquo;re being used, and how leaders can prepare now for the workforce of the not-too-distant future.
Theme music composed, performed, and produced by Joy Ngiaw

The future of work is agentic

People are asked to update the operating systems on their phones all the time. What if leaders applied that same kind of polishing and bug fixing to themselves? McKinsey research shows that executives who periodically review and revise their priorities, roles, time, and energy tend to be more productive, work more consciously, and drive change more effectively. In this episode of The McKinsey Podcast, Senior Partner Arne Gast joins McKinsey Editorial Director Roberta Fusaro to discuss how leaders can tune up their own personal operating models.

Articles mentioned:

America at 250

In a moment of tariffs, can the world find balance and trust to thrive?

Theme music composed, performed, and produced by Joy Ngiaw

People are asked to update the operating systems on their phones all the time. What if leaders applied that same kind of polishing and bug fixing to themselves? McKinsey research shows that executives who periodically review and revise their priorities, roles, time, and energy tend to be more productive, work more consciously, and drive change more effectively. In this episode of <a href="https://www.mckinsey.com/featured-insights/mckinsey-podcast">The McKinsey Podcast</a>, Senior Partner <a href="https://www.mckinsey.com/our-people/arne-gast">Arne Gast</a> joins McKinsey Editorial Director Roberta Fusaro to discuss how leaders can tune up their own personal operating models.
Articles mentioned:
<a href="https://www.mckinsey.com/industries/public-sector/our-insights/america-at-250">America at 250</a>
<a href="https://www.mckinsey.com/capabilities/strategy-and-corporate-finance/our-insights/in-a-moment-of-tariffs-can-the-world-find-balance-and-trust-to-thrive">In a moment of tariffs, can the world find balance and trust to thrive?</a>
Theme music composed, performed, and produced by Joy Ngiaw

Rethinking customer journeys with the next-generation operating model

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