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 		 This operating model offers business leaders the opportunity for wins in customer experience, cost reduction, and prospects for growth.

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 		</a>&nbsp;This operating model offers business leaders the opportunity for wins in customer experience, cost reduction, and prospects for growth.

The McKinsey Podcast, our new flagship podcast series, takes you inside our global firm, and features conversations with experts on issues that matter most in business and management. McKinsey & Company is a management-consulting firm that helps businesses, governments, and not-for-profit organizations realize their most important goals. Topics covered in this series include strategy, technology, leadership, marketing, operations, organization, and the role of business in society.

The McKinsey Podcast features conversations with experts from global management-consulting firm McKinsey & Company, focusing on the issues that matter most in business and management.

The McKinsey Podcast

Our flagship series The McKinsey Podcast takes you inside our global firm, and features conversations with experts on issues that matter most in business and management. McKinsey & Company is a management-consulting firm that helps businesses, governments, and not-for-profit organizations realize their most important goals. Topics covered in this series include strategy, technology, leadership, marketing, operations, organization, and the role of business in society.

Our flagship series The McKinsey Podcast takes you inside our global firm, and features conversations with experts on issues that matter most in business and management. McKinsey &amp; Company is a management-consulting firm that helps businesses, governments, and not-for-profit organizations realize their most important goals. Topics covered in this series include strategy, technology, leadership, marketing, operations, organization, and the role of business in society.

The next-generation operating model can give a digital transformation a boost.

Rethinking customer journeys with the next-generation operating model

Banking has had a couple of very good years—the best, in fact, since the global financial crisis of 2007–09. Yet to some, the industry’s outlook seems less buoyant than recent profitability might suggest. On this episode of The McKinsey Podcast, McKinsey Senior Partners Klaus Dallerup and Pradip Patiath speak with McKinsey Global Editorial Director Lucia Rahilly about McKinsey’s latest global banking annual review, breaking down the sources of skepticism, the risks and opportunities of a changing landscape, and lessons leaders can take from banks that have consistently outperformed over the past decade.

Articles mentioned:

M&A Annual Report: Is the wave finally arriving?

Investing in housing: Unlocking economic mobility for Black families and all Americans

Theme music composed, performed, and produced by Joy Ngiaw.

Banking has had a couple of very good years&mdash;the best, in fact, since the global financial crisis of 2007&ndash;09. Yet to some, the industry&rsquo;s outlook seems less buoyant than recent profitability might suggest. On this episode of&nbsp;The McKinsey Podcast, McKinsey Senior Partners Klaus Dallerup and Pradip Patiath speak with McKinsey Global Editorial Director Lucia Rahilly about McKinsey&rsquo;s latest&nbsp;<a href="https://www.mckinsey.com/industries/financial-services/our-insights/global-banking-annual-review" data-stringify-link="https://www.mckinsey.com/industries/financial-services/our-insights/global-banking-annual-review" data-sk="tooltip_parent">global banking annual review</a>, breaking down the sources of skepticism, the risks and opportunities of a changing landscape, and lessons leaders can take from banks that have consistently outperformed over the past decade.
Articles mentioned:
<a href="https://www.mckinsey.com/capabilities/m-and-a/our-insights/top-m-and-a-trends" data-stringify-link="https://www.mckinsey.com/capabilities/m-and-a/our-insights/top-m-and-a-trends" data-sk="tooltip_parent">M&amp;A Annual Report: Is the wave finally arriving?</a>
<a href="https://www.mckinsey.com/bem/our-insights/investing-in-housing-unlocking-economic-mobility-for-black-families-and-all-americanshttps://www.mckinsey.com/bem/our-insights/investing-in-housing-unlocking-economic-mobility-for-black-families-and-all-americans" data-stringify-link="https://www.mckinsey.com/bem/our-insights/investing-in-housing-unlocking-economic-mobility-for-black-families-and-all-americanshttps://www.mckinsey.com/bem/our-insights/investing-in-housing-unlocking-economic-mobility-for-black-families-and-all-americans" data-sk="tooltip_parent">Investing in housing: Unlocking economic mobility for Black families and all Americans</a>
Theme music composed, performed, and produced by Joy Ngiaw.

What's next for global banking?

Quantum computing has long been technology’s white whale. But in recent months, new developments suggest practical applications for this elusive technology could finally be within reach. “Quantum has been five to ten years away from fruition for many, many decades,” says McKinsey Partner Michael Bogobowicz. “Now it feels three to five years away.” In this episode of The McKinsey Podcast, Bogobowicz joins McKinsey Global Editorial Director Lucia Rahilly to discuss how quantum differs from conventional computing, what its potential use cases are likely to be, and how to prepare for the highs and lows of a world that could move exponentially faster than it does today. 

In our second segment we ask, what’s the most important factor in having a successful transformation? McKinsey Senior Partner Michael Bucy says it’s the CEO.  

Articles mentioned:

Navigating tariffs with a geopolitical nerve center

The Global Trade Explorer

Theme music composed, performed, and produced by Joy Ngiaw

Quantum computing has long been technology&rsquo;s white whale. But in recent months, new developments suggest practical applications for this elusive technology could finally be within reach. &ldquo;Quantum has been five to ten years away from fruition for many, many decades,&rdquo; says McKinsey Partner Michael Bogobowicz. &ldquo;Now it feels <a href="https://www.mckinsey.com/capabilities/mckinsey-digital/our-insights/steady-progress-in-approaching-the-quantum-advantage">three to five years away</a>.&rdquo; In this episode of <a href="https://www.mckinsey.org/featured-insights/mckinsey-podcast">The McKinsey Podcast</a>, Bogobowicz joins McKinsey Global Editorial Director Lucia Rahilly to discuss how quantum differs from conventional computing, what its potential use cases are likely to be, and how to prepare for the highs and lows of a world that could move exponentially faster than it does today.&nbsp;
In our second segment we ask, what&rsquo;s the most important factor in having a successful transformation? McKinsey Senior Partner <a href="https://www.mckinsey.com/our-people/michael-bucy">Michael Bucy</a> says it&rsquo;s the CEO.&nbsp;&nbsp;
Articles mentioned:
<a href="https://www.mckinsey.com/capabilities/geopolitics/our-insights/navigating-tariffs-with-a-geopolitical-nerve-center">Navigating tariffs with a geopolitical nerve center</a>
<a href="https://www.mckinsey.com/mgi/our-research/global-trade-explorer?sector=0ag">The Global Trade Explorer</a>
Theme music composed, performed, and produced by Joy Ngiaw

Quantum computing: Game on

One thing is clear for the fashion industry in 2025. Due to climate change, global trade uncertainties, and consumers focused on value, growth is expected to be slow. However, despite the negative environment, McKinsey Senior Partner, Gemma D’Auria says there are opportunities to mine. On this episode of The McKinsey Podcast, she speaks with Global Editorial Director Lucia Rahilly about our latest state of fashion research and how brands can navigate the challenges.

Theme music is composed, performed, and produced by Joy Ngiaw.

One thing is clear for the fashion industry in 2025. Due to climate change, global trade uncertainties, and consumers focused on value, growth is expected to be slow. However, despite the negative environment, <a href="https://www.mckinsey.com/our-people/gemma-d-auria">McKinsey Senior Partner, Gemma D&rsquo;Auria</a> says there are opportunities to mine. On this episode of <a href="https://www.mckinsey.com/featured-insights/mckinsey-podcast">The McKinsey Podcast</a>, she speaks with Global Editorial Director Lucia Rahilly about our <a href="https://www.mckinsey.com/industries/retail/our-insights/state-of-fashion">latest state of fashion research</a> and how brands can navigate the challenges.
Theme music is composed, performed, and produced by Joy Ngiaw.

Rethinking customer journeys with the next-generation operating model

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