This is a special, bonus episode of The McKinsey Podcast. McKinsey Partner Ferry Grijpink joins host Roberta Fusaro from the annual Mobile World Congress in Barcelona.

This is a special, bonus episode of The McKinsey Podcast. McKinsey Partner Ferry Grijpink joins host Roberta Fusaro from the annual Mobile World Congress in Barcelona.

The McKinsey Podcast, our new flagship podcast series, takes you inside our global firm, and features conversations with experts on issues that matter most in business and management. McKinsey & Company is a management-consulting firm that helps businesses, governments, and not-for-profit organizations realize their most important goals. Topics covered in this series include strategy, technology, leadership, marketing, operations, organization, and the role of business in society.

The McKinsey Podcast features conversations with experts from global management-consulting firm McKinsey & Company, focusing on the issues that matter most in business and management.

The McKinsey Podcast

Our flagship series The McKinsey Podcast takes you inside our global firm, and features conversations with experts on issues that matter most in business and management. McKinsey & Company is a management-consulting firm that helps businesses, governments, and not-for-profit organizations realize their most important goals. Topics covered in this series include strategy, technology, leadership, marketing, operations, organization, and the role of business in society.

Our flagship series The McKinsey Podcast takes you inside our global firm, and features conversations with experts on issues that matter most in business and management. McKinsey &amp; Company is a management-consulting firm that helps businesses, governments, and not-for-profit organizations realize their most important goals. Topics covered in this series include strategy, technology, leadership, marketing, operations, organization, and the role of business in society.

McKinsey’s key takeaways from Mobile World Congress

Shoppers are awash in product recommendations. But do they trust them? “We found significant skepticism around algorithm-driven channels like social media, and in particular generative AI, where the trust level is below 40 percent,” says Danielle Bozarth, global leader of McKinsey’s Retail and Consumer Packaged Goods Practices. In this episode of   McKinsey Podcast, Bozarth joins Senior Partner Clarisse Magnin and Global Editorial Director Lucia Rahilly to talk about AI-powered shopping and other trends reshaping consumers’ path to purchase—and what brands need to do differently to keep up with them.

 The McKinsey Podcast is cohosted by Lucia Rahilly and Roberta Fusaro.

This episode has been adapted from our McKinsey Live webinar series. 

Any unanswered questions about this episode? Send them our way at:  TheMcKinseyPodcast@mckinsey.com

Theme music composed, performed, and produced by Joy Ngiaw.

Shoppers are awash in product recommendations. But do they trust them? &ldquo;We found significant skepticism around algorithm-driven channels like social media, and in particular generative AI, where the trust level is below 40 percent,&rdquo; says <a href="https://www.mckinsey.com/our-people/danielle-bozarth">Danielle Bozarth, global leader of McKinsey&rsquo;s Retail and Consumer Packaged Goods Practices</a>. In this episode of <a href="https://www.mckinsey.com/featured-insights/mckinsey-podcast"></a>&nbsp; McKinsey Podcast, Bozarth joins <a href="https://www.mckinsey.com/our-people/clarisse-magnin">Senior Partner Clarisse Magnin</a> and Global Editorial Director Lucia Rahilly to talk about AI-powered shopping and other trends reshaping consumers&rsquo; path to purchase&mdash;and what brands need to do differently to keep up with them.
&nbsp;The McKinsey Podcast is cohosted by Lucia Rahilly and Roberta Fusaro.
This episode has been adapted from our <a href="https://www.mckinsey.com/featured-insights/mckinsey-live">McKinsey Live webinar series</a>.&nbsp;
Any unanswered questions about this episode? Send them our way at:&nbsp; <a href="mailto:TheMcKinseyPodcast@mckinsey.com">TheMcKinseyPodcast@mckinsey.com</a>
Theme music composed, performed, and produced by Joy Ngiaw.

 Consumers don’t trust AI advice. They turn to it anyway.

As artificial intelligence reshapes what investors expect from their advisors, asset managers are being pressed to move faster without eroding the trust that took decades to build. On this episode of The McKinsey Podcast, McKinsey senior partner and North America chair Eric Kutcher, speaks with Andrew Schlossberg, president and CEO of Invesco, about navigating market volatility, putting AI directly in employees' hands rather than dictating it from the top, and slowing down to speed up.


In this recurring series on The McKinsey Podcast, Kutcher speaks with top CEOs about the practice of leadership.


The McKinsey Podcast is regularly cohosted by Lucia Rahilly and Roberta Fusaro.

 

Theme music composed, performed, and produced by Joy Ngiaw.

As artificial intelligence reshapes what investors expect from their advisors, asset managers are being pressed to move faster without eroding the trust that took decades to build. On this episode of The McKinsey Podcast, McKinsey senior partner and North America chair Eric Kutcher, speaks with Andrew Schlossberg, president and CEO of Invesco, about navigating market volatility, putting AI directly in employees' hands rather than dictating it from the top, and slowing down to speed up.
 In this recurring series on The McKinsey Podcast, Kutcher speaks with top CEOs about the&nbsp;practice of leadership.
 The McKinsey Podcast is regularly cohosted by Lucia Rahilly and Roberta Fusaro.
&nbsp;
Theme music composed, performed, and produced by Joy Ngiaw.

Earning and sustaining trust in the age of AI

Window or aisle? These days, if you’re at the front of the plane, you don’t have to choose: “Everything is about having direct aisle access from every seat,” says Steve Saxon, coleader of McKinsey’s Travel, Logistics & Infrastructure Practice. And that’s just one of the many ways airlines are reinventing the premium experience for a burgeoning customer segment: the affluent vacationers now occupying seats once dominated by corporate road warriors. In this episode of The McKinsey Podcast, Saxon talks with Global Editorial Director Lucia Rahilly about why premium leisure travel is on the rise, what that means for airline economics, and how it’s prompting carriers to rethink everything from pricing to service to cabin design and product innovation.

 

The McKinsey Podcast is cohosted by Lucia Rahilly and Roberta Fusaro.

 

Any unanswered questions about this episode? Send them our way at: TheMcKinseyPodcast@mckinsey.com

 

Theme music composed, performed, and produced by Joy Ngiaw.

Window or aisle? These days, if you&rsquo;re at the front of the plane, you don&rsquo;t have to choose: &ldquo;Everything is about having direct aisle access from every seat,&rdquo; says <a href="https://www.mckinsey.com/our-people/steve-saxon">Steve Saxon</a>, coleader of McKinsey&rsquo;s Travel, Logistics &amp; Infrastructure Practice. And that&rsquo;s just one of the many ways airlines are reinventing the premium experience for a burgeoning customer segment: the affluent vacationers now occupying seats once dominated by corporate road warriors. In this episode of <a href="https://www.mckinsey.com/featured-insights/mckinsey-podcast">The McKinsey Podcast</a>, Saxon talks with Global Editorial Director Lucia Rahilly about why premium leisure travel is on the rise, what that means for airline economics, and how it&rsquo;s prompting carriers to rethink everything from pricing to service to cabin design and product innovation.
&nbsp;
The McKinsey Podcast&nbsp;is cohosted by Lucia Rahilly and Roberta Fusaro.
&nbsp;
Any unanswered questions about this episode? Send them our way at: <a href="mailto:TheMcKinseyPodcast@mckinsey.com">TheMcKinseyPodcast@mckinsey.com</a>
&nbsp;
Theme music composed, performed, and produced by Joy Ngiaw.

McKinsey’s key takeaways from Mobile World Congress

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