Nothing is more important for businesses than getting customer service right. And Peter Shankman is one of the leading voices that helps brands understand how to provide effective customer service. In this episode of The Joel Comm Show, Joel and Peter discuss customer service and Peter's new book Zombie Loyalists. They also go in depth on Peter's ADHD and his passion to help others who deal with the same.

Nothing is more important for businesses than getting customer service right. And Peter Shankman is one of the leading voices that helps brands understand how to provide effective customer service. In this episode of The Joel Comm Show, Joel and Peter discuss customer service and Peter's new book Zombie Loyalists. They also go in depth on Peter's ADHD and his passion to help others who deal with the same.

RESET with Joel Comm is a conversation for anyone who’s ever had life fall apart and wondered what comes next.

Every episode begins the same way: with one honest, disarming question that cuts straight to the truth. No bios. No hype. No small talk. Just two humans talking about the moments that broke them, the choices that reshaped them, and the wisdom they wish they’d had sooner.

Joel Comm—author, creator, and lifelong reinventor—invites guests to share the resets that changed everything: divorce, collapse, reinvention, identity shifts, career pivots, spiritual awakenings, creative rebirths, and the “I didn’t see this coming” chapters we all face eventually.

If you’re navigating your own reset—or feel one coming—this show is your companion in the dark and your spark in the light. Real stories. Hard-earned truth. Zero pretense.

This is RESET. And it starts with a single question.

RESET with Joel Comm is a conversation for anyone who&rsquo;s ever had life fall apart and wondered what comes next.
Every episode begins the same way: with one honest, disarming question that cuts straight to the truth. No bios. No hype. No small talk. Just two humans talking about the moments that broke them, the choices that reshaped them, and the wisdom they wish they&rsquo;d had sooner.
Joel Comm&mdash;author, creator, and lifelong reinventor&mdash;invites guests to share the resets that changed everything: divorce, collapse, reinvention, identity shifts, career pivots, spiritual awakenings, creative rebirths, and the &ldquo;I didn&rsquo;t see this coming&rdquo; chapters we all face eventually.
If you&rsquo;re navigating your own reset&mdash;or feel one coming&mdash;this show is your companion in the dark and your spark in the light. Real stories. Hard-earned truth. Zero pretense.
This is RESET. And it starts with a single question.

RESET with Joel Comm

Nothing is more important for businesses than getting customer service right. And Peter Shankman is one of the leading voices that helps brands understand how to provide effective customer service. In this episode of The Joel Comm Show, Joel and Peter...

How to Be a Zombie Loyalist with Peter Shankman

What do you do when everything in your life looks “good”… but inside, something still feels off? In this raw, unscripted conversation, Ray Edwards and I talk honestly about depression, faith, aging, purpose, dopamine crashes, and the strange comfort of staying in a dark place—even when you know how to get out. This isn’t a how-to episode. There are no five steps. No hustle advice. No tidy answers. We talk about: - Why depression isn’t rational—and never has been - Feeling lost after success, stability, or “winning” - Faith, prayer, and why belief doesn’t make depression disappear - Dopamine cycles, Parkinson’s, medication, and real biology - Why we sometimes don’t want to do the things that help - Getting comfortable in the dark—and how connection breaks the spell If you’ve ever thought: “I don’t know why I feel this way… but I do.” This episode is for you. If something here resonates, you’re not alone—and you don’t have to figure it out by yourself. 🎧 Listen. 💬 Comment. 📩 Reach out. Sometimes the conversation is the medicine.

What do you do when everything in your life looks &ldquo;good&rdquo;&hellip; but inside, something still feels off? In this raw, unscripted conversation, Ray Edwards and I talk honestly about depression, faith, aging, purpose, dopamine crashes, and the strange comfort of staying in a dark place&mdash;even when you know how to get out. This isn&rsquo;t a how-to episode. There are no five steps. No hustle advice. No tidy answers. We talk about: - Why depression isn&rsquo;t rational&mdash;and never has been - Feeling lost after success, stability, or &ldquo;winning&rdquo; - Faith, prayer, and why belief doesn&rsquo;t make depression disappear - Dopamine cycles, Parkinson&rsquo;s, medication, and real biology - Why we sometimes don&rsquo;t want to do the things that help - Getting comfortable in the dark&mdash;and how connection breaks the spell If you&rsquo;ve ever thought: &ldquo;I don&rsquo;t know why I feel this way&hellip; but I do.&rdquo; This episode is for you. If something here resonates, you&rsquo;re not alone&mdash;and you don&rsquo;t have to figure it out by yourself. 🎧 Listen. 💬 Comment. 📩 Reach out. Sometimes the conversation is the medicine.

When Life Looks Great… But You Feel Depressed (featuring Ray Edwards)

What does a life well lived actually look like?

At 75, Ken McArthur has already lived more careers than most people have jobs:
computer programmer calculating orbits for NASA, pet store owner, police officer, rock musician, studio owner, film producer, community builder, and now the founder of a new AI-powered platform for human connection.

In this episode of RESET, we don’t talk tactics or funnels. We talk about life:


Volunteering for the Army in the Vietnam era


Writing code on punch cards and 16K machines


Buying a pet store because one fish had 100 babies


Working nights as a cop in Lakeland, FL


Building a recording studio and playing music through the best decade of rock


Creating live events that changed thousands of lives


Bootstrapping everything (movies, software, platforms) with no VC money


Why he sold it all, moved to 80 acres in Missouri… and what went wrong


The simple question he asks people: “What do you want to do when you get up in the morning?”


His new project, ConnectLab, and how he’s thinking about AI, connection, and the future


Why he’s on a five-year plan at 75 – and what he wants those years to mean

Ken’s core philosophy is disarmingly simple:

Find something. Make it better. Then do it faster for more people.

If you’ve ever wondered whether it’s “too late” to start over, or whether you’ve already missed your shot… this conversation will mess with that belief in the best possible way.

👉 Watch now and see what a lifetime of pivots really looks like.

What does a life well lived actually look like?
At 75, Ken McArthur has already lived more careers than most people have jobs: computer programmer calculating orbits for NASA, pet store owner, police officer, rock musician, studio owner, film producer, community builder, and now the founder of a new AI-powered platform for human connection.
In this episode of RESET, we don&rsquo;t talk tactics or funnels. We talk about life:
<ul data-start="920" data-end="1682">
<li data-start="920" data-end="968">
Volunteering for the Army in the Vietnam era
</li>
<li data-start="969" data-end="1017">
Writing code on punch cards and 16K machines
</li>
<li data-start="1018" data-end="1072">
Buying a pet store because one fish had 100 babies
</li>
<li data-start="1073" data-end="1116">
Working nights as a cop in Lakeland, FL
</li>
<li data-start="1117" data-end="1198">
Building a recording studio and playing music through the best decade of rock
</li>
<li data-start="1199" data-end="1255">
Creating live events that changed thousands of lives
</li>
<li data-start="1256" data-end="1331">
Bootstrapping everything (movies, software, platforms) with no VC money
</li>
<li data-start="1332" data-end="1406">
Why he sold it all, moved to 80 acres in Missouri&hellip; and what went wrong
</li>
<li data-start="1407" data-end="1507">
The simple question he asks people: &ldquo;What do you want to do when you get up in the morning?&rdquo;
</li>
<li data-start="1508" data-end="1599">
His new project, ConnectLab, and how he&rsquo;s thinking about AI, connection, and the future
</li>
<li data-start="1600" data-end="1682">
Why he&rsquo;s on a five-year plan at 75 &ndash; and what he wants those years to mean
</li>
</ul>
Ken&rsquo;s core philosophy is disarmingly simple:
<blockquote data-start="1730" data-end="1802">
Find something. Make it better. Then do it faster for more people.
</blockquote>
If you&rsquo;ve ever wondered whether it&rsquo;s &ldquo;too late&rdquo; to start over, or whether you&rsquo;ve already missed your shot&hellip; this conversation will mess with that belief in the best possible way.
👉 Watch now and see what a lifetime of pivots really looks like.

75 Years, 7 Careers, and One Rule for a Life Well Lived – Ken McArthur

When you hit rock bottom in midlife, you face a choice: crumble or rebuild.

In this raw, unfiltered conversation, Brian G. Johnson opens up about the moment his life collapsed — the divorce, the identity crisis, the loneliness, and the painful process of starting over at 50. No intros. No bio. No fluff. We jump straight into the truth.

We talk about:


What happens when the life you built disappears overnight


The emotional fallout of divorce after decades together


Finding yourself again when everything feels unfamiliar


Creativity as a survival mechanism


Why reinvention is the real lifelong skill


What he wishes he could tell his 30-year-old self


Aging, meaning, curiosity, and building a life you actually want


The brutal reality of YouTube — and why it’s “simple but hard”

Brian’s story isn’t about business tactics or internet success.
It’s about rebuilding identity, rediscovering purpose, and learning who you are when the old life dies.

If you’re in the middle of your own reset — or feel one coming — this conversation is a compass.

This is RESET with Joel Comm.
It starts with one honest question.

When you hit rock bottom in midlife, you face a choice: crumble or rebuild.
In this raw, unfiltered conversation, Brian G. Johnson opens up about the moment his life collapsed &mdash; the divorce, the identity crisis, the loneliness, and the painful process of starting over at 50. No intros. No bio. No fluff. We jump straight into the truth.
We talk about:
<ul data-start="937" data-end="1394">
<li data-start="937" data-end="998">
What happens when the life you built disappears overnight
</li>
<li data-start="999" data-end="1058">
The emotional fallout of divorce after decades together
</li>
<li data-start="1059" data-end="1118">
Finding yourself again when everything feels unfamiliar
</li>
<li data-start="1119" data-end="1157">
Creativity as a survival mechanism
</li>
<li data-start="1158" data-end="1204">
Why reinvention is the real lifelong skill
</li>
<li data-start="1205" data-end="1258">
What he wishes he could tell his 30-year-old self
</li>
<li data-start="1259" data-end="1327">
Aging, meaning, curiosity, and building a life you actually want
</li>
<li data-start="1328" data-end="1394">
The brutal reality of YouTube &mdash; and why it&rsquo;s &ldquo;simple but hard&rdquo;
</li>
</ul>
Brian&rsquo;s story isn&rsquo;t about business tactics or internet success. It&rsquo;s about rebuilding identity, rediscovering purpose, and learning who you are when the old life dies.
If you&rsquo;re in the middle of your own reset &mdash; or feel one coming &mdash; this conversation is a compass.
This is RESET with Joel Comm. It starts with one honest question.

How to Be a Zombie Loyalist with Peter Shankman

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