Ten Minutes With... Mat Seeto

Find Mat Seeto: Linkedin 

Mat Seeto on Trauma-Informed Factual Investigations in Workers Compensation

Rhea interviews Mat Seeto, CEO of Clarity Workplace Solutions, recounting how they first met at CrossFit Blacktown before discussing Mat’s career evolution across 21 years in workers compensation.

Mat outlines roles in claims and self-insurance at NSW Police Force, Wesfarmers and Westpac (including some Asia Pacific claim exposure), a period in rehab with Konekt, a career break to help establish his wife’s CrossFit gym, then a return to NSW Police before moving into investigation services and eventually becoming CEO of Clarity about four years ago.

He challenges stereotypes of investigations as surveillance, noting surveillance is under 10% of their work, with most being factual investigations. Mat explains Clarity’s person-centered, trauma-informed approach to gather a claimant’s version of events to support decision-makers, improve claimant engagement, and aid return to work, and suggests simple language for explaining referrals.

00:00 Hello

00:28 Meet Mat Seeto

01:18 CrossFit First Impression

02:36 Career Journey Recap

05:08 Investigations Misconceptions

06:37 Trauma Informed Approach

09:27 Positive Early Interactions

10:59 30 Second Referral Script

11:43 Wrap Up And Thanks

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