#GoodToKnow| The National Financial Ombud Scheme (NFO) has dealt with 40
859 cases since March last year and assisted consumers to receive R416 million
in refunds. The NFO was created last year by the amalgamation of the
Ombudsman for Banking Services, the Credit Ombud, the Ombudsman for Long-
Term Insurance and the Ombudsman for Short-Term Insurance. It therefore
deals with complaints from consumers in the financial services sector in South
Africa. Reflecting on the establishment of the NFO on its first anniversary, Reana
Steyn, NFO Head Ombud, said that the NFO has made a significant impact since
its amalgamation one year ago.