In this thoughtful episode of The Decision Clinic, Sophia Symeou describes herself as an accidental entrepreneur and shares her journey of helping people navigate complexity. From a young age, Sophia knew she wanted to make a meaningful impact, a journey that led to establishing neighbourhood dispute resolution centres, to working in state government, and ultimately to founding Bill Fairies — a hugely successful business that enables people to purchase gift vouchers to pay more than 21,000 different bills. Check it out: www.billfairies.com.au.