Paul sits down with Emilya Colliver, Founder and Director of two art agencies - Art Pharmacy and Sugar Glider Digital. Emilya comes to the decision clinic facing a few complex problems:
How do we allocate our resources to best serve our clients?
What should our customer communication strategy be?
What do we do about finances between the agencies when resources are shared?

Emilya has a long and colourful connection with the art world has grown Art Pharmacy's online gallery into a prominent art and culture agency committed to supporting the Australian creative community. Her most recent venture into the digital art world has brought about Sugar Glider - Australia's Leading Digital Art and NFT Platform. Both agencies share a common mission of bringing art to life for everyone every day. Whether it be through physical art works that elevate important stories from a vast array of community groups or via digital art that interacts and aims to activate public spaces.

Listen now to see how Paul uncovers the true decisions to be made and offers his decision-making prescriptions!



Visit Emilya’s LinkedIn page or websites below to learn more.

LinkedIn: https://www.linkedin.com/in/emilya-colliver-8b49701/

Art Pharmacy: https://artpharmacy.com.au/

Sugar Glider Digital: https://www.sugarglider.digital/

Paul sits down with Emilya Colliver, Founder and Director of two art agencies - Art Pharmacy and Sugar Glider Digital. Emilya comes to the decision clinic facing a few complex problems:
<ul>
<li>How do we allocate our resources to best serve our clients?</li>
<li>What should our customer communication strategy be?</li>
<li>What do we do about finances between the agencies when resources are shared?</li>
</ul>
Emilya has a long and colourful connection with the art world has grown Art Pharmacy's online gallery into a prominent art and culture agency committed to supporting the Australian creative community. Her most recent venture into the digital art world has brought about Sugar Glider - Australia's Leading Digital Art and NFT Platform. Both agencies share a common mission of bringing art to life for everyone every day. Whether it be through physical art works that elevate important stories from a vast array of community groups or via digital art that interacts and aims to activate public spaces.
Listen now to see how Paul uncovers the true decisions to be made and offers his decision-making prescriptions!
 
Visit Emilya’s LinkedIn page or websites below to learn more.
LinkedIn: <a href="https://www.linkedin.com/in/emilya-colliver-8b49701/" data-saferedirecturl="https://www.google.com/url?q=https://www.linkedin.com/in/emilya-colliver-8b49701/&amp;source=gmail&amp;ust=1663973893836000&amp;usg=AOvVaw1AVk96Py2u6_JWs0v3sRpU">https://www.linkedin.com/in/emilya-colliver-8b49701/</a>
Art Pharmacy: <a href="https://artpharmacy.com.au/" data-saferedirecturl="https://www.google.com/url?q=https://artpharmacy.com.au/&amp;source=gmail&amp;ust=1663973893836000&amp;usg=AOvVaw2mf-fySWonW4xPVpaGPi2D">https://artpharmacy.com.au/</a>
Sugar Glider Digital: <a href="https://www.sugarglider.digital/" data-saferedirecturl="https://www.google.com/url?q=https://www.sugarglider.digital/&amp;source=gmail&amp;ust=1663973893836000&amp;usg=AOvVaw2iQX1EgaoHN6sMTGkKD5Bs">https://www.sugarglider.digital/</a>

In our daily life, the decisions we make define us, create the experience we have and the future we will have.

However, research suggests that people regret more than a fifth of their decisions. Over a lifetime, that can equate to hundreds of thousands of regrets. 

We know that decisions are often complex, can involve multiple people, produce various outcomes and call upon leadership and experience. There is a way to make decisions that feel right and stick.

Welcome to the Decision Clinic podcast with Paul Gordon, CEO and Founder of Catalyze APAC with over fifteen years’ experience leading decision-making transformation and Author of Hard Decisions Made Easy.

Learn how to overcome problems by making great decisions by listening as Paul sits down with real people to discuss and diagnose real decision challenges.

In our daily life, the decisions we make define us, create the experience we have and the future we will have.
However, research suggests that people regret more than a fifth of their decisions. Over a lifetime, that can equate to hundreds of thousands of regrets. 
We know that decisions are often complex, can involve multiple people, produce various outcomes and call upon leadership and experience. There is a way to make decisions that feel right and stick.
Welcome to the Decision Clinic podcast with Paul Gordon, CEO and Founder of Catalyze APAC with over fifteen years’ experience leading decision-making transformation and Author of Hard Decisions Made Easy.
Learn how to overcome problems by making great decisions by listening as Paul sits down with real people to discuss and diagnose real decision challenges.

The Decision Clinic

'Tackling the interconnection between two separate solutions with Emilya Colliver'

Customers are affected by every decision an organisation makes. Whether it be an investment on new products, services, infrastructure or technology, ultimately if the investment decision isn’t at the heart of the customers’ needs then their experience will be impacted.

In this episode, Paul sits down with Damian Kernahan who faces a unique and very relatable problem - bringing customer experience to the forefront of an organisations strategic decisions.

Damian co-founded Proto in 2008 to help large organisations truly understand their customers, so they can deliver outstanding service solutions and experiences.

We all know that providing a positive customer experience is what nurtures and ensures strong relationships; it can drive repeat business and help build a solid company reputation. But beyond providing a great service how exactly do you uncover if your products/services are providing the best solution and are you missing out on opportunities?

Listen as Damian discusses the common decision ailments he faces. What diagnosis will Paul help provide?

Damian has over 20 years’ experience in customer experience strategy and design, customer and design research and commercial strategy and implementation.

Visit the Proto website or Damian’s LinkedIn profile below in the notes If you’d like to learn more.

Proto Website: https://www.protopartners.com.au/

Damian’s LinkedIn: https://www.linkedin.com/in/customer-experience-innovation/

Customers are affected by every decision an organisation makes. Whether it be an investment on new products, services, infrastructure or technology, ultimately if the investment decision isn’t at the heart of the customers’ needs then their experience will be impacted.
In this episode, Paul sits down with <a href="https://www.linkedin.com/in/customer-experience-innovation/">Damian Kernahan</a> who faces a unique and very relatable problem - bringing customer experience to the forefront of an organisations strategic decisions.
Damian co-founded <a href="https://www.protopartners.com.au/">Proto</a> in 2008 to help large organisations truly understand their customers, so they can deliver outstanding service solutions and experiences.
We all know that providing a positive customer experience is what nurtures and ensures strong relationships; it can drive repeat business and help build a solid company reputation. But beyond providing a great service how exactly do you uncover if your products/services are providing the best solution and are you missing out on opportunities?
Listen as Damian discusses the common decision ailments he faces. What diagnosis will Paul help provide?
Damian has over 20 years’ experience in customer experience strategy and design, customer and design research and commercial strategy and implementation.
Visit the Proto website or Damian’s LinkedIn profile below in the notes If you’d like to learn more.
Proto Website: <a href="https://www.protopartners.com.au/" data-saferedirecturl="https://www.google.com/url?q=https://www.protopartners.com.au/&amp;source=gmail&amp;ust=1663308727750000&amp;usg=AOvVaw0MWJFTb_FiF8GsQKgLC7Yo">https://www.protopartners.com.au/</a>
Damian’s LinkedIn: <a href="https://www.linkedin.com/in/customer-experience-innovation/" data-saferedirecturl="https://www.google.com/url?q=https://www.linkedin.com/in/customer-experience-innovation/&amp;source=gmail&amp;ust=1663308727750000&amp;usg=AOvVaw10bTXU63sTDqDd971K50SE">https://www.linkedin.com/in/customer-experience-innovation/</a>

Deciding to put customer understanding ahead of strategy with Damian Kernahan

Paul sits down with Julia Cookson, Chair of Project Respect an organisation whose primary mission is to support women in the sex industry, including women who have experienced trafficking and advocate for the structural change needed to end all forms of sexual exploitation. As Certified Chair, Julia focuses her efforts on shaping inclusive governance frameworks, advocating at Federal and State level for funding and joined up thinking across social services to prevent and support victims of sex trafficking and modern slavery.

Every decision made by the Charity is crucial in defining and assuring its strategic focus, ensuring their goals are sharp, aligned across the organisation while building their financial sustainability to enable long term programs and support.

Julia asks ‘How will they gain access to the resources they need to deliver on their initiatives? Should they consider non-Government funding or philanthropic funding?

And how do they continue building out education and spreading the message across all levels – grass roots, state and federal?’

Julia is a commercially astute, transformative executive leader, Board Director and Advisor with 18+ years’ experience across HR, finance, risk mitigation, digital transformation & corporate governance. Visit the Project Respect website below in the notes If you’d like to get involved or learn more.



Project Respect

www.projectrespect.org.au/

Julia Cookson

www.linkedin.com/in/julia-cookson/

Paul sits down with Julia Cookson, Chair of Project Respect an organisation whose primary mission is to support women in the sex industry, including women who have experienced trafficking and advocate for the structural change needed to end all forms of sexual exploitation. As Certified Chair, Julia focuses her efforts on shaping inclusive governance frameworks, advocating at Federal and State level for funding and joined up thinking across social services to prevent and support victims of sex trafficking and modern slavery.
Every decision made by the Charity is crucial in defining and assuring its strategic focus, ensuring their goals are sharp, aligned across the organisation while building their financial sustainability to enable long term programs and support.
Julia asks ‘How will they gain access to the resources they need to deliver on their initiatives? Should they consider non-Government funding or philanthropic funding?
And how do they continue building out education and spreading the message across all levels – grass roots, state and federal?’
Julia is a commercially astute, transformative executive leader, Board Director and Advisor with 18+ years’ experience across HR, finance, risk mitigation, digital transformation &amp; corporate governance. Visit the Project Respect website below in the notes If you’d like to get involved or learn more.
 
Project Respect
<a href="https://www.projectrespect.org.au/" data-saferedirecturl="https://www.google.com/url?q=https://www.projectrespect.org.au/&amp;source=gmail&amp;ust=1662518875230000&amp;usg=AOvVaw0IrxcTx1MTStoY6Qfnmkks">www.projectrespect.org.au/</a>
Julia Cookson
<a href="https://www.linkedin.com/in/julia-cookson/" data-saferedirecturl="https://www.google.com/url?q=https://www.linkedin.com/in/julia-cookson/&amp;source=gmail&amp;ust=1662614223817000&amp;usg=AOvVaw08M4t3T9z5eGgrM0VezgEI">www.linkedin.com/in/julia-cookson/</a>

Sharpening the focus of sexual exploitation - with Julia Cookson

The idea of connecting people through food has stuck with Rob Caslick since his Grandmother introduced him to a soup kitchen at the young age of 12. Fast forward to the present day where Rob has developed his passion of helping others through food and is now the Founder of Two Good Co - a business for good. Through the creation of beautiful, high quality food and products, they support, empower and employ women with lived experience of homelessness, domestic violence and complex trauma.

As the business grows, so does the responsibility to stabilise revenue and maintain a viable business for staff and all its stakeholders. Big decisions need to be made in order to balance the financial independence against the heart and soul of the Company; providing social impact to disadvantaged women. Add to this, the effects of Covid and Rob finds himself at a crossroads. On the one hand he can apply resources and funds towards growing the business, adding strength and stability to its foundations and strengthening its product range and on the other hand can apply resources to continuing to provide the social impact.

Listen as Paul works through Rob’s decision ailment and strategically uncovers the root cause to help Rob pinpoint what he truly values. Will Rob be able to apply a decision process that allows him to confidently make trade-off between both pathways?  



Rob Caslick

www.linkedin.com/in/rob-caslick-267bbb46/

Two Good Co.

www.twogood.com.au/

The idea of connecting people through food has stuck with Rob Caslick since his Grandmother introduced him to a soup kitchen at the young age of 12. Fast forward to the present day where Rob has developed his passion of helping others through food and is now the Founder of Two Good Co - a business for good. Through the creation of beautiful, high quality food and products, they support, empower and employ women with lived experience of homelessness, domestic violence and complex trauma.
As the business grows, so does the responsibility to stabilise revenue and maintain a viable business for staff and all its stakeholders. Big decisions need to be made in order to balance the financial independence against the heart and soul of the Company; providing social impact to disadvantaged women. Add to this, the effects of Covid and Rob finds himself at a crossroads. On the one hand he can apply resources and funds towards growing the business, adding strength and stability to its foundations and strengthening its product range and on the other hand can apply resources to continuing to provide the social impact.
Listen as Paul works through Rob’s decision ailment and strategically uncovers the root cause to help Rob pinpoint what he truly values. Will Rob be able to apply a decision process that allows him to confidently make trade-off between both pathways?  
 
Rob Caslick
<a href="https://www.linkedin.com/in/rob-caslick-267bbb46/" data-saferedirecturl="https://www.google.com/url?q=https://www.linkedin.com/in/rob-caslick-267bbb46/&amp;source=gmail&amp;ust=1662614223816000&amp;usg=AOvVaw3smA7vLiXVczC0f3S4GWGu">www.linkedin.com/in/rob-caslick-267bbb46/</a>
Two Good Co.
<a href="http://www.twogood.com.au/" data-saferedirecturl="https://www.google.com/url?q=http://www.twogood.com.au/&amp;source=gmail&amp;ust=1662614223817000&amp;usg=AOvVaw155R5WhcRz8BJSS_3IOCmZ">www.twogood.com.au/</a>

'Tackling the interconnection between two separate solutions with Emilya Colliver'

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