How do you scale authentic, human-first hospitality across 800,000 associates in 140 countries?

In this episode of the Love Your People Podcast, host John Duisberg sits down with Ty Breland, Chief Human Resources Officer and Executive Vice President of Global Operations Services at Marriott International. Drawing from his 22-year journey at Marriott, Ty discusses the connective tissue between HR and operations, explaining how taking care of associates directly translates into exceptional customer experiences.

Ty shares behind-the-scenes insights into Marriott's authentic employer brand ("Be"), the creation of cross-trained "iJobs" to boost engagement and employability, and how Marriott uses AI technology to give associates "superpowers" that enhance human connection rather than replace it

💡 Don’t miss future episodes! Join our community at https://www.itagroup.com/insights for insights and tools to grow as a people-first leader.

Please note: SHRM and HRCI credit codes for episodes beyond two years of their original air date are no longer active. Check our current Love Your People episodes for the latest valid codes.

Resources from this Episode
Learn more about Marriott's careers and culture: https://careers.marriott.com/ 
Follow Ty Breland on LinkedIn: https://www.linkedin.com/in/ty-breland/
Connect with host John Duisberg on LinkedIn: https://www.linkedin.com/in/john-duisberg/ 
Learn more about ITA Group: https://www.itagroup.com/ 

Credits
Theme Music 🎵DPMusic from Pond5.com
Produced by ChatWithLeadersMedia.com

How do you scale authentic, human-first hospitality across 800,000 associates in 140 countries?
In this episode of the Love Your People Podcast, host John Duisberg sits down with Ty Breland, Chief Human Resources Officer and Executive Vice President of Global Operations Services at Marriott International. Drawing from his 22-year journey at Marriott, Ty discusses the connective tissue between HR and operations, explaining how taking care of associates directly translates into exceptional customer experiences.
Ty shares behind-the-scenes insights into Marriott's authentic employer brand ("Be"), the creation of cross-trained "iJobs" to boost engagement and employability, and how Marriott uses AI technology to give associates "superpowers" that enhance human connection rather than replace it
💡 Don&rsquo;t miss future episodes! Join our community at <a href="https://www.itagroup.com/insights">https://www.itagroup.com/insights</a> for insights and tools to grow as a people-first leader.
Please note: SHRM and HRCI credit codes for episodes beyond two years of their original air date are no longer active. Check our current Love Your People episodes for the latest valid codes.
Resources from this Episode
<ul>
<li aria-level="1">Learn more about Marriott's careers and culture: <a href="https://careers.marriott.com/">https://careers.marriott.com/</a>&nbsp;</li>
<li aria-level="1">Follow Ty Breland on LinkedIn: <a href="https://www.linkedin.com/in/ty-breland/">https://www.linkedin.com/in/ty-breland/</a></li>
<li aria-level="1">Connect with host John Duisberg on LinkedIn: <a href="https://www.linkedin.com/in/john-duisberg/">https://www.linkedin.com/in/john-duisberg/</a>&nbsp;</li>
<li aria-level="1">Learn more about ITA Group: <a href="https://www.itagroup.com/">https://www.itagroup.com/</a>&nbsp;</li>
</ul>
Credits
<ul>
<li aria-level="1">Theme Music 🎵<a href="https://www.pond5.com/artist/dpmusic">DPMusic</a> from Pond5.com</li>
<li aria-level="1">Produced by <a href="https://chatwithleaders.com">ChatWithLeadersMedia.com</a></li>
</ul>

The Love Your People podcast by ITA Group is for HR professionals, business leaders and culture enthusiasts who believe that thriving organizations start with empowered, engaged people.

Each episode features real stories, practical strategies and expert advice from leaders who are transforming organizations by putting their people first. We explore topics like employee engagement, team building, leadership development and how to create a connected culture. Whether you're looking for fresh ideas to spark joy in your team or proven strategies to boost morale and productivity, this podcast has you covered.

Subscribe now and join the movement of loving your people to transform your workplace—and your business.

The Love Your People podcast by ITA Group is for HR professionals, business leaders and culture enthusiasts who believe that thriving organizations start with empowered, engaged people.
Each episode features real stories, practical strategies and expert advice from leaders who are transforming organizations by putting their people first. We explore topics like employee engagement, team building, leadership development and how to create a connected culture. Whether you're looking for fresh ideas to spark joy in your team or proven strategies to boost morale and productivity, this podcast has you covered.
Subscribe now and join the movement of loving your people to transform your workplace&mdash;and your business.

At the heart of every successful business is a strong culture. Find out how high-achieving people leaders are putting their employees first - and why it makes all the difference.

Love Your People Podcast

Connecting associates to great guest experiences with Ty Breland

How do you build a unified, people-first culture across tens of thousands of workers—many of whom don't even sit on your direct payroll?

In this episode of the Love Your People Podcast, Maruchy Cantu, Executive Vice President at DFW International Airport, shares her inspiring journey from leading HR in private-sector powerhouses like PepsiCo, Frito-Lay, and UPS to driving culture across DFW Airport's 27-square-mile campus.

Maruchy unpacks how DFW established its #OneDFW framework, launched an aspirational 5-pillar Employee Promise, and proved that caring for the extended employee experience directly powers a 4-time award-winning customer experience. She also details DFW’s approach to AI innovation, dedicated change management, and continuous reskilling as they prepare for a $12.5B expansion and 100 million annual passengers.

💡 Don’t miss future episodes! Join our community at https://www.itagroup.com/insights for insights and tools to grow as a people-first leader.

Please note: SHRM and HRCI credit codes for episodes beyond two years of their original air date are no longer active. Check our current Love Your People episodes for the latest valid codes.

Resources from this Episode
Learn more about DFW International Airport https://www.dfwairport.com/ 
Explore ITA Group's Employee Experience Insights https://www.itagroup.com/insights 

Credits
Theme Music 🎵DPMusic from Pond5.com
Produced by ChatWithLeadersMedia.com

How do you build a unified, people-first culture across tens of thousands of workers&mdash;many of whom don't even sit on your direct payroll?
In this episode of the Love Your People Podcast, Maruchy Cantu, Executive Vice President at DFW International Airport, shares her inspiring journey from leading HR in private-sector powerhouses like PepsiCo, Frito-Lay, and UPS to driving culture across DFW Airport's 27-square-mile campus.
Maruchy unpacks how DFW established its #OneDFW framework, launched an aspirational 5-pillar Employee Promise, and proved that caring for the extended employee experience directly powers a 4-time award-winning customer experience. She also details DFW&rsquo;s approach to AI innovation, dedicated change management, and continuous reskilling as they prepare for a $12.5B expansion and 100 million annual passengers.
💡 Don&rsquo;t miss future episodes! Join our community at <a href="https://www.itagroup.com/insights">https://www.itagroup.com/insights</a> for insights and tools to grow as a people-first leader.
Please note: SHRM and HRCI credit codes for episodes beyond two years of their original air date are no longer active. Check our current Love Your People episodes for the latest valid codes.
Resources from this Episode
<ul>
<li aria-level="1">Learn more about DFW International Airport <a href="https://www.dfwairport.com/">https://www.dfwairport.com/</a>&nbsp;</li>
<li aria-level="1">Explore ITA Group's Employee Experience Insights <a href="https://www.itagroup.com/insights">https://www.itagroup.com/insights</a>&nbsp;</li>
</ul>
Credits
<ul>
<li aria-level="1">Theme Music 🎵<a href="https://www.pond5.com/artist/dpmusic">DPMusic</a> from Pond5.com</li>
<li aria-level="1">Produced by <a href="https://chatwithleaders.com">ChatWithLeadersMedia.com</a></li>
</ul>

Where employee experience takes flight with Maruchy Cantu

What happens when a high-stakes sales executive takes over the CHRO seat of a global enterprise? And how do you avoid the dreaded "manager tax" when scaling new HR technologies like AI?

In this episode of the Love Your People Podcast, Keith Jackson, Chief Human Resources Officer for AT&T International, shares his unconventional journey from sales leadership into the world of human resources. Leading a massive footprint of 40,000 employees across more than 50 countries, Keith explores how putting a business operator's lens on HR can shatter organizational silos and drive tangible outcomes.

Keith unpacks practical strategies and real-life examples of operational excellence. He introduces his 15-person "Tactical Employee Solutions Team" (TES) used to consult across HR boundaries, explains why a healthy leadership team requires an intentional blend of deep specialists and wide generalists, and issues a vital warning to HR leaders regarding the hidden administrative costs shifted onto frontline leaders—a phenomenon he calls the "Manager Tax."

Whether you're a seasoned executive navigating a global workforce or a people leader looking to better align your strategies with business outcomes, this masterclass in operational HR will leave you inspired and equipped with actionable takeaways.

💡 Don’t miss future episodes! Join our community at https://www.itagroup.com/insights for insights and tools to grow as a people-first leader.

Please note: SHRM and HRCI credit codes for episodes beyond two years of their original air date are no longer active. Check our current Love Your People episodes for the latest valid codes.

Resources from this Episode
Learn more about AT&T International https://www.att.com/ 
Connect with Keith Jackson on LinkedIn https://www.linkedin.com/in/keith-jackson-att/ 
Inspirational quote referenced: "People respect what you expect when you inspect." — Harvey Mackay
Thank you to our community partner, SHRM Atlanta https://www.shrmatlanta.org/ 

Credits
Theme Music 🎵DPMusic from Pond5.com
Produced by ChatWithLeadersMedia.com

What happens when a high-stakes sales executive takes over the CHRO seat of a global enterprise? And how do you avoid the dreaded "manager tax" when scaling new HR technologies like AI?
In this episode of the Love Your People Podcast, Keith Jackson, Chief Human Resources Officer for AT&amp;T International, shares his unconventional journey from sales leadership into the world of human resources. Leading a massive footprint of 40,000 employees across more than 50 countries, Keith explores how putting a business operator's lens on HR can shatter organizational silos and drive tangible outcomes.
Keith unpacks practical strategies and real-life examples of operational excellence. He introduces his 15-person "Tactical Employee Solutions Team" (TES) used to consult across HR boundaries, explains why a healthy leadership team requires an intentional blend of deep specialists and wide generalists, and issues a vital warning to HR leaders regarding the hidden administrative costs shifted onto frontline leaders&mdash;a phenomenon he calls the "Manager Tax."
Whether you're a seasoned executive navigating a global workforce or a people leader looking to better align your strategies with business outcomes, this masterclass in operational HR will leave you inspired and equipped with actionable takeaways.
💡 Don&rsquo;t miss future episodes! Join our community at <a href="https://www.itagroup.com/insights">https://www.itagroup.com/insights</a> for insights and tools to grow as a people-first leader.
Please note: SHRM and HRCI credit codes for episodes beyond two years of their original air date are no longer active. Check our current Love Your People episodes for the latest valid codes.
Resources from this Episode
<ul>
<li aria-level="1">Learn more about AT&amp;T International <a href="https://www.att.com/">https://www.att.com/</a>&nbsp;</li>
<li aria-level="1">Connect with Keith Jackson on LinkedIn <a href="https://www.linkedin.com/in/keith-jackson-att/">https://www.linkedin.com/in/keith-jackson-att/</a>&nbsp;</li>
<li aria-level="1">Inspirational quote referenced: "People respect what you expect when you inspect." &mdash; Harvey Mackay</li>
<li aria-level="1">Thank you to our community partner, SHRM Atlanta <a href="https://www.shrmatlanta.org/">https://www.shrmatlanta.org/</a>&nbsp;</li>
</ul>
Credits
<ul>
<li aria-level="1">Theme Music 🎵<a href="https://www.pond5.com/artist/dpmusic">DPMusic</a> from Pond5.com</li>
<li>Produced by <a href="https://chatwithleaders.com">ChatWithLeadersMedia.com</a></li>
</ul>

Inside AT&T's culture playbook with Keith Jackson

How do you bridge the gap between high-tech fintech innovation and high-touch human connection at a scale of 7,000+ associates? 



In this episode of the Love Your People Podcast, Holly Novak shares her journey of leading the "One Jack Henry" cultural transformation, exploring how putting people first can drive business success. Holly unpacks practical strategies and real-life examples that demonstrate how "Swarm Teams" and "The Jack Henry Way" create a consistent experience for both leaders and clients. Whether you're a seasoned leader or just starting your journey, this conversation will leave you inspired and equipped with actionable takeaways.



💡 Don’t miss future episodes! Join our community at https://www.itagroup.com/insights for insights and tools to grow as a people-first leader. 

 



Please note: SHRM and HRCI credit codes for episodes beyond two years of their original air date are no longer active. Check our current Love Your People episodes for the latest valid codes.

 

Resources from this Episode
Learn more about Jack Henry:https://www.jackhenry.com/ 
Connect with Holly Novak: [LinkedIn Profile Link] 
Explore Josh Bersin’s "Systemic HR" (Referenced by Holly):



 

Credits
Theme Music 🎵DPMusic from Pond5.com
Produced by ChatWithLeadersMedia.com

How do you bridge the gap between high-tech fintech innovation and high-touch human connection at a scale of 7,000+ associates?&nbsp;

In this episode of the Love Your People Podcast, Holly Novak shares her journey of leading the "One Jack Henry" cultural transformation, exploring how putting people first can drive business success. Holly unpacks practical strategies and real-life examples that demonstrate how "Swarm Teams" and "The Jack Henry Way" create a consistent experience for both leaders and clients. Whether you're a seasoned leader or just starting your journey, this conversation will leave you inspired and equipped with actionable takeaways.

💡 Don&rsquo;t miss future episodes! Join our community at <a href="https://www.itagroup.com/insights">https://www.itagroup.com/insights</a> for insights and tools to grow as a people-first leader.&nbsp;
&nbsp;

Please note: SHRM and HRCI credit codes for episodes beyond two years of their original air date are no longer active. Check our current Love Your People episodes for the latest valid codes.
&nbsp;
Resources from this Episode
<ul>
<li data-path-to-node="10,0,1">Learn more about Jack Henry: <a href="https://www.jackhenry.com/">https://www.jackhenry.com/</a>&nbsp;</li>
<li data-path-to-node="10,1,1">Connect with Holly Novak: [LinkedIn Profile Link]&nbsp;</li>
<li data-path-to-node="10,2,1">Explore Josh Bersin&rsquo;s "Systemic HR" (Referenced by Holly): </li>
</ul>

&nbsp;
Credits
<ul>
<li data-path-to-node="11">Theme Music 🎵DPMusic from&nbsp;<a href="http://pond5.com/">Pond5.com</a></li>
<li data-path-to-node="11">Produced by&nbsp;<a href="https://www.google.com/search?q=http://ChatWithLeadersMedia.com">ChatWithLeadersMedia.com</a></li>
</ul>

Connecting associates to great guest experiences with Ty Breland

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