Susan talks about how and why she set up The British Craft House and how Etsy's treatment of sellers is helping her expand to take on the online giant.

Susan talks about how and why she set up The British Craft House and how Etsy's treatment of sellers is helping her expand to take on the online giant.

Helen Dewdney is The Complaining Cow, a consumer expert.



Author of How to Complain: The Essential Consumer Guide to Getting Refunds, Redress and Results! and 101 Habits of an Effective Complainer, she helps consumers to fight for their rights and helps businesses increase sales through improving customer service.



Regularly seen and heard in the media providing advice and opinion, she's also a business consultant, speaker and journalist, having written for many outlets including the Financial  Times, The Telegraph, Metro, This Is Money, The Sun and the Mirror.



In this podcast, Helen interviews guests on an eclectic range of topics. These include insights into consumer issues, small businesses tips and tricks, regulators and more.



This is an ELR Productions podcast from East London Radio

Helen Dewdney is The Complaining Cow, a consumer expert.
 
Author of How to Complain: The Essential Consumer Guide to Getting Refunds, Redress and Results! and 101 Habits of an Effective Complainer, she helps consumers to fight for their rights and helps businesses increase sales through improving customer service.
 
Regularly seen and heard in the media providing advice and opinion, she's also a business consultant, speaker and journalist, having written for many outlets including the Financial  Times, The Telegraph, Metro, This Is Money, The Sun and the Mirror.
 
In this podcast, Helen interviews guests on an eclectic range of topics. These include insights into consumer issues, small businesses tips and tricks, regulators and more.
 
This is an ELR Productions podcast from East London Radio

The Complaining Cow

Episode 9 - Susan Bonnar, British Craft House challenges Etsy

Lisa Johnson is a multi-seven-figure Global Business Strategist who makes 90% of her money through passive or semi-passive income stream. Her business made over £10m in the first five years.

Her background in overcoming obstacles has helped mould her into a bold, straight-talking coach, never afraid to be an authentic and outspoken truth-teller. From £30,000 in debt to a successful entrepreneur making millions and helping thousands of people in just 5 yrs.

Lisa Johnson is a multi-seven-figure Global Business Strategist who makes 90% of her money through passive or semi-passive income stream. Her business made over £10m in the first five years.
Her background in overcoming obstacles has helped mould her into a bold, straight-talking coach, never afraid to be an authentic and outspoken truth-teller. From £30,000 in debt to a successful entrepreneur making millions and helping thousands of people in just 5 yrs.

Episode 19 - Lisa Johnson, UK's No.1 Business strategist

Jasmine Birtles is the author and founder of the popular consumer money website Money Magpie.  She is a TV personality, columnist, ‘money guru’, presenter, speaker and freelance journalist. She debunks interest, inflation and stagnation. Just what does it all mean and what does the future hold?

Jasmine Birtles is the author and founder of the popular consumer money website Money Magpie.  She is a TV personality, columnist, ‘money guru’, presenter, speaker and freelance journalist. She debunks interest, inflation and stagnation. Just what does it all mean and what does the future hold?

Episode 17 - Jasmine Birtles, Money saving expert

An entrepreneur, businessman, investor and passionate philanthropist, John founded AO in 2000. He  is an active, long standing supporter of OnSide Youth Zones.

John talks about setting up AO.com, the challenges he faced then and now and what's in the future for AO and him. He also talks about what success means to him and the importance of customer service.

An entrepreneur, businessman, investor and passionate philanthropist, John founded AO in 2000. He  is an active, long standing supporter of OnSide Youth Zones.
John talks about setting up AO.com, the challenges he faced then and now and what's in the future for AO and him. He also talks about what success means to him and the importance of customer service.

Episode 9 - Susan Bonnar, British Craft House challenges Etsy

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