TCA - The CallingThe Calling (formerly The Agile Contact Centre Podcast)
The Calling is your guide to leading modern contact centres. On the show, we share innovative strategies, expert insights, and success stories from in…56 clip(s)
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Emma Stapleton is the Head of Customer Support at MECCA Brands. As Australia's largest beauty retailer with a thriving online store and over a hundred physical stores across Australia and New Zealand, MECCA is committed to delivering the ultimate beauty experience.
In this episode, Emma will discuss the importance of designing a good employee experience and how that influences the customer experience. She also sheds light on how MECCA is approaching CX differently and how she managed a team that grew from just ten employees to over a hundred in under two years during the COVID-19 pandemic.
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