TCA - The CallingTCA - The Calling
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Innovation means breaking the rules

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Adrian Swinscoe is a Customer Experience Advisor and the Author of “Punk CX”. For over 25 years, Adrian has worked with businesses to break the mould and take a more punk approach to the customer experience.

In this episode, Adrian explains the Punk CX philosophy and what it means to embody the values of “investigation, agitation, and instigation”. 

 

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  1. The Calling (formerly The Agile Contact Centre Podcast)

    63 clip(s)

TCA - The Calling

The Calling is your guide to leading modern contact centres. On the show, we share innovative strate 
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