Marti sits down with Dylan Mansell, a second-generation builder from Moonta Bay, South Australia. Dylan shares his journey from working on site with his dad to navigating the "absolute chaos" of the building boom, where revenue tripled but systems broke.

They discuss the dangerous trap of "busyness doesn't equal profitability" and how Dylan had to stop being a "reactive builder" constantly putting out fires. Dylan reveals how he refined his sales process with a strict qualifying questionnaire to stop wasting time on free quotes, and how shifting his focus from "pleasing everybody" to "working on the top 20%" allowed him to finally get off the tools and lead his team of nine effectively.

🕒 Timestamped Key Points

• [03:05] Starting Next Step Construction in 2019 with his dad
• [03:38] Realizing he had to get off the tools to handle the boom
• [04:40] The "absolute chaos" of scaling without systems
• [07:45] "I was just so burnt out"
• [11:40] Fixing the sales process with a qualifying questionnaire
• [14:25] Point of difference: Customer experience & quality
• [16:12] Advice to younger self: "Slow down" & stop people-pleasing
• [17:57] Expensive lesson: "Busyness doesn't equal profitability"

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