In this episode, host Mike Miller chats with Shep Hyken, the St. Louis–based bestselling author, podcaster, and keynote speaker who helps organizations around the world learn and implement best practices for serving people in a variety of industries. The discussion focuses on the trends in customer experience and customer service that leaders of any organization should keep in mind this year and beyond. Listen and follow The BizSTL Podcast on Apple Podcasts, Spotify, YouTube, or wherever podcasts are available.

BizSTL Podcast: Customer experience expert Shep Hyken

The St. Louis native joins the podcast to discuss the latest trends in customer experience and customer service.

BY SLM STAFF

MAY 15, 2024

5:08 PM

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PHOTOGRAPHY BY KEVIN A. ROBERTS

Shep Hyken

In this episode, host Mike Miller chats with Shep Hyken, the St. Louis–based bestselling author, podcaster, and keynote speaker who helps organizations around the world learn and implement best practices for serving people in a variety of industries. The discussion focuses on the trends in customer experience and customer service that leaders of any organization should keep in mind this year and beyond. Listen and follow The BizSTL Podcast on Apple Podcasts, Spotify, YouTube, or wherever podcasts are available.

"What happens on the inside of an organization is felt on the outside by customers. I've written about this in a number of books, but I love Brian Keeley, who just retired last year as CEO of an organization called Baptist Health South, which is a health care organization in Florida. He called it destination employment, meaning I want somebody to come to work for me and never want to leave. If we can create that kind of fulfillment at work and enjoyment where they don't want to go anywhere else, my gosh, we're going to have more engaged people with our customers, which are patients and their families. They're going to try harder. They're going to do what it takes. They're going to be part of a team. He's absolutely right. You'll find the greatest companies to do business with are often the greatest companies to work for, as well."

This episode is sponsored by Royal Banks of Missouri and supported by the Network for Teaching Entrepreneurship.

For sixty years, Royal Banks of Missouri has been proud to be your local community bank. With a variety of personal and business banking solutions, Royal Banks provides exceptional service every step of the way on your financial journey.

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