In this episode, host Mike Miller chats with Shep Hyken, the St. Louis–based bestselling author, podcaster, and keynote speaker who helps organizations around the world learn and implement best practices for serving people in a variety of industries. The discussion focuses on the trends in customer experience and customer service that leaders of any organization should keep in mind this year and beyond. Listen and follow The BizSTL Podcast on Apple Podcasts, Spotify, YouTube, or wherever podcasts are available.

BizSTL Podcast: Customer experience expert Shep Hyken

The St. Louis native joins the podcast to discuss the latest trends in customer experience and customer service.

BY SLM STAFF



MAY 15, 2024



5:08 PM

Expand

PHOTOGRAPHY BY KEVIN A. ROBERTS

Shep Hyken



In this episode, host Mike Miller chats with Shep Hyken, the St. Louis–based bestselling author, podcaster, and keynote speaker who helps organizations around the world learn and implement best practices for serving people in a variety of industries. The discussion focuses on the trends in customer experience and customer service that leaders of any organization should keep in mind this year and beyond. Listen and follow The BizSTL Podcast on Apple Podcasts, Spotify, YouTube, or wherever podcasts are available.

"What happens on the inside of an organization is felt on the outside by customers. I've written about this in a number of books, but I love Brian Keeley, who just retired last year as CEO of an organization called Baptist Health South, which is a health care organization in Florida. He called it destination employment, meaning I want somebody to come to work for me and never want to leave. If we can create that kind of fulfillment at work and enjoyment where they don't want to go anywhere else, my gosh, we're going to have more engaged people with our customers, which are patients and their families. They're going to try harder. They're going to do what it takes. They're going to be part of a team. He's absolutely right. You'll find the greatest companies to do business with are often the greatest companies to work for, as well."

This episode is sponsored by Royal Banks of Missouri and supported by the Network for Teaching Entrepreneurship.

For sixty years, Royal Banks of Missouri has been proud to be your local community bank. With a variety of personal and business banking solutions, Royal Banks provides exceptional service every step of the way on your financial journey.

Have an idea for a future episode? Send your thoughts or feedback to podcasts@stlmag.com.

Want to learn more? Subscribe to our BizSTL Leadership newsletter for more insights from local leaders on St. Louis’ business community.

Interested in being a podcast sponsor? Contact Lauren Leppert at lleppert@stlmag.com.

In this episode, host <a href="https://www.stlmag.com/api/pv/sbW4ebeGEctBA3rWkTykTbBHZ9ToGAoVcJ7z26ij8jytKVfarvFMnCcE4rBCJ6Qa/++/topics/mike-miller/">Mike Miller</a> chats with <a href="https://hyken.com/" aria-label="Link opens in new window (Shep Hyken)">Shep Hyken</a>, the St. Louis–based bestselling author, podcaster, and keynote speaker who helps organizations around the world learn and implement best practices for serving people in a variety of industries. The discussion focuses on the trends in customer experience and customer service that leaders of any organization should keep in mind this year and beyond. Listen and follow The BizSTL Podcast on <a href="https://podcasts.apple.com/us/podcast/the-bizstl-podcast/id1737256404" aria-label="Link opens in new window (Apple Podcasts)">Apple Podcasts</a>, <a href="https://open.spotify.com/show/17mGzel62ghQBVeUx8tIpY?si=eb3f96c4951c4b05" aria-label="Link opens in new window (Spotify)">Spotify</a>, <a href="https://youtube.com/playlist?list=PLwYnyrcREHGkndRHs5vWIZq48Bs982OID&amp;si=hVm80h98FITtTADJ" aria-label="Link opens in new window (YouTube)">YouTube</a>, or wherever podcasts are available.
BizSTL Podcast: Customer experience expert Shep Hyken
The St. Louis native joins the podcast to discuss the latest trends in customer experience and customer service.
BY <a href="https://www.stlmag.com/api/pv/sbW4ebeGEctBA3rWkTykTbBHZ9ToGAoVcJ7z26ij8jytKVfarvFMnCcE4rBCJ6Qa/++/topics/slm-staff/">SLM STAFF</a>
 
MAY 15, 2024
 
5:08 PM
<a data-image-url="https://www.stlmag.com/api/pv/sbW4ebeGEctBA3rWkTykTbBHZ9ToGAoVcJ7z26ij8jytKVfarvFMnCcE4rBCJ6Qa/++/downloads/363903/download/bizstl-ep-5-header.webp?cb=944ad3af117e7091a80155cf6b477eaf" data-image-id="363903" data-slot-media-path="https://www.stlmag.com/api/pv/sbW4ebeGEctBA3rWkTykTbBHZ9ToGAoVcJ7z26ij8jytKVfarvFMnCcE4rBCJ6Qa/++/api/slot_media/390545/">Expand</a>
PHOTOGRAPHY BY KEVIN A. ROBERTS
Shep Hyken
<a href="https://podcasts.apple.com/us/podcast/the-bizstl-podcast/id1737256404"></a> <a href="https://open.spotify.com/show/17mGzel62ghQBVeUx8tIpY?si=b0d7ab9aa26d4da7"></a><a href="https://www.youtube.com/playlist?list=PLwYnyrcREHGkndRHs5vWIZq48Bs982OID"></a>
In this episode, host <a href="https://www.stlmag.com/api/pv/sbW4ebeGEctBA3rWkTykTbBHZ9ToGAoVcJ7z26ij8jytKVfarvFMnCcE4rBCJ6Qa/++/topics/mike-miller/">Mike Miller</a> chats with <a href="https://hyken.com/" aria-label="Link opens in new window (Shep Hyken)">Shep Hyken</a>, the St. Louis–based bestselling author, podcaster, and keynote speaker who helps organizations around the world learn and implement best practices for serving people in a variety of industries. The discussion focuses on the trends in customer experience and customer service that leaders of any organization should keep in mind this year and beyond. Listen and follow The BizSTL Podcast on <a href="https://podcasts.apple.com/us/podcast/the-bizstl-podcast/id1737256404" aria-label="Link opens in new window (Apple Podcasts)">Apple Podcasts</a>, <a href="https://open.spotify.com/show/17mGzel62ghQBVeUx8tIpY?si=eb3f96c4951c4b05" aria-label="Link opens in new window (Spotify)">Spotify</a>, <a href="https://youtube.com/playlist?list=PLwYnyrcREHGkndRHs5vWIZq48Bs982OID&amp;si=hVm80h98FITtTADJ" aria-label="Link opens in new window (YouTube)">YouTube</a>, or wherever podcasts are available.
<blockquote>
"What happens on the inside of an organization is felt on the outside by customers. I've written about this in a number of books, but I love Brian Keeley, who just retired last year as CEO of an organization called Baptist Health South, which is a health care organization in Florida. He called it destination employment, meaning I want somebody to come to work for me and never want to leave. If we can create that kind of fulfillment at work and enjoyment where they don't want to go anywhere else, my gosh, we're going to have more engaged people with our customers, which are patients and their families. They're going to try harder. They're going to do what it takes. They're going to be part of a team. He's absolutely right. You'll find the greatest companies to do business with are often the greatest companies to work for, as well."
</blockquote>
<hr>
This episode is sponsored by Royal <a href="https://www.royalbanksofmo.com/" aria-label="Link opens in new window (Banks of Missouri)">Banks of Missouri</a> and supported by the <a href="https://nfte.com/" aria-label="Link opens in new window (Network for Teaching Entrepreneurship)">Network for Teaching Entrepreneurship</a>.
For sixty years, Royal Banks of Missouri has been proud to be your local community bank. With a variety of personal and business banking solutions, Royal Banks provides exceptional service every step of the way on your financial journey.
<hr>
Have an idea for a future episode? Send your thoughts or feedback to <a href="mailto:podcasts@stlmag.com" aria-label="Link opens in new window (podcasts@stlmag.com)">podcasts@stlmag.com</a>.
Want to learn more? Subscribe to our <a href="https://www.stlmag.com/api/pv/sbW4ebeGEctBA3rWkTykTbBHZ9ToGAoVcJ7z26ij8jytKVfarvFMnCcE4rBCJ6Qa/++/slm-updates/subscribe-to-the-bizstl-leadership-newsletter/">BizSTL Leadership newsletter</a> for more insights from local leaders on St. Louis’ business community.
Interested in being a podcast sponsor? Contact Lauren Leppert at <a href="mailto:lleppert@stlmag.com" aria-label="Link opens in new window (lleppert@stlmag.com)">lleppert@stlmag.com</a>.

Join St. Louis Magazine associate editor Mike Miller for insightful discussions with local leaders, entrepreneurs, and innovators who are shaping the future of St. Louis’ business scene. Each episode features in-depth interviews covering industry trends, local success stories, and cutting-edge solutions. Whether you’re looking for ways to transform your organization or working to level-up your own career, the BizSTL Podcast is full of new ideas, actionable advice, and invaluable wisdom that will help you unlock your full potential.

Join St. Louis Magazine associate editor Mike Miller for insightful discussions with local leaders, entrepreneurs, and innovators who are shaping the future of St. Louis’ business scene. Each episode features in-depth interviews covering industry trends, local success stories, and cutting-edge solutions. Whether you’re looking for ways to transform your organization or working to level-up your own career, the BizSTL Podcast is full of new ideas, actionable advice, and invaluable wisdom that will help you unlock your full potential.

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