Path Back to Business Travel is BTN's newest podcast miniseries. Listen to crack-shot travel managers talk about how they are handling their organization's return-to-travel strategies, what has changed about their travel program or policy, how their travelers are responding and when they expect travel volume to ramp up.

Episode 2: Willis Towers Watson Defines New Ways of Thinking About Travel

Business travel at risk management, insurance and advisory firm Willis Towers Watson slowed to a trickle during the pandemic. Global procurement director Emma Jones took the moment to reassess the purpose of business travel for the company and to work with a strategic group to shape the strategic future for Willis Towers Watson travelers, taking into account the critical need for in-person interactions to support the business but also traveler well-being and a commitment to sustainability. She spoke with BTN editorial director Elizabeth West about how she put structure around travel decision-making and why.

[Editor's note: Jones has stepped away from her role at Willis Towers Watson in the weeks since BTN interviewed her. This was a planned departure, and she continues her Board of Directors role at the Institute of Travel Management.]