Jamie Ratcliffe/Sarah Charsley: How Heathrow Is Reinventing the Baggage System

The Future of Baggage Operations at Heathrow: Automation, Data & Passenger Trust In this episode of The BagFather, host Jen Zemba sits down with Jamie Ratcliffe, Senior Product Development Manager for Baggage at Heathrow Airport, alongside Sarah Charsley from Vanderlande, to explore the evolving w…

Anne-Marie Pellerin: Creating A Truly Connected Airport

From Data Overload to Operational Intelligence: Connecting Aviation's Hidden Systems   In this episode of The BagFather, hosts Jen Zemba and Marlon van der Meer welcome Anne-Marie Pellerin, CEO of Curie Technologies, to explore one of aviation's biggest operational challenges: transforming fragme…

Gus Naughton: Improving Baggage Operations | Alaska & Hawaiian Airlines’ Digital Transformation

AI, Innovation & Rebuilding Trust in Baggage Operations In this episode of The BagFather, host Marlon van der Meer sits down with Gus Naughton, Principal Software Engineer at Alaska and Hawaiian Airlines, to explore how AI and digital innovation are transforming baggage handling behind the scenes.…

Stephane Thao: The Future of Seamless Travel | AI, Biometrics & Connected Baggage

Seamless Travel & the Future of Baggage: AI, Biometrics & Connected Journeys In this episode of The BagFather, hosts Marlon van der Meer and Jen Zemba sit down with Stephane Thao, Head of Seamless Travel Solutions at Amadeus, to explore how technology is reshaping baggage handling and the wider pa…

Ryan E. Gales/Azmat Aulakh: Designing Airport Baggage Systems | Beyond Check-In

Rethinking Airport Baggage Systems: Design, Operations & the Future of Automation In this episode of The BagFather, hosts Marlon van der Meer and Jen Zemba sit down with Ryan E. Gales and Azmat Aulakh from Jenkins/Gales & Martinez, Inc. (JGM) to explore the complexities of airport baggage handling…

Anja Schuhmacher/Juergen Lehmann: How Lufthansa Uses Technology to Win Passenger Trust

In this episode of The BagFather, hosts Marlon van der Meer and Jen Zemba sit down with Anja Schumacher, Senior Manager Airport Experience & Partnerships at Lufthansa, and Juergen Lehmann, Senior Manager Baggage Innovations. Together, they explore Lufthansa’s ongoing journey to reimagine baggage ha…

Ina Eldøy: The Future of Baggage Handling | A High-Tech Journey of Your Suitcase

In this episode of The BagFather, hosts Marlon van der Meer and Jen Zemba welcome Ina Eldøy, founder of Norway’s BagID, a company reshaping the baggage handling experience through smart, reusable electronic bag tags.  The conversation explores how BagID is challenging the status quo of traditional…

Alfie Watts: How To Travel Light & Live Large | Lessons from a Race Across the World Winner

In this episode of The BagFather, hosts Marlon van der Meer and Jen Zemba welcome Alfie Watts, acclaimed travel influencer and winner of BBC’s Race Across the World, for an engaging conversation on modern travel and the art of packing smart. Alfie, drawing on high-pressure competition, details his…

Dr. Joel Greenberg: Reinventing Aviation Security Technology Through AI-Driven X-Ray Innovation

In this episode of The BagFather, hosts Marlon van der Meer and Jen Zemba welcome Dr. Joel Greenberg, the founder and CEO of Quadridox, a company at the forefront of aviation security technology.  The episode delves deep into Quadridox’s groundbreaking advancement: the integration of X-ray diffrac…

Blank Slate, Big Plans: Jan Wicki on Baggage at Noida International

We wrap up Series One of The Bagfather with Jan Wicki from Noida International Airport. As a brand new greenfield airport, Noida offers a rare opportunity to design a baggage system with no legacy constraints. Jan takes us inside the planning process, the priorities, and what it means to start fr…