In this episode, Neil shifts the focus from hosting to being a good guest. He shares valuable insights and tips on how guests can enhance their experience and leave a positive impression. Neil emphasizes the importance of reading property descriptions, providing arrival details, maintaining a positive attitude, and respecting the host's home. He also highlights the significance of communication, cleanliness, and consideration towards the property and host. 

KEY TAKEAWAYS

• As a guest, it is important to carefully read the property descriptions and house rules to avoid any misunderstandings or disappointments during your stay.

• Inform the host of your arrival time and any changes to your plans to ensure a smooth check-in process and to allow the host to make necessary arrangements.

• Having a positive attitude as a guest can lead to a more enjoyable experience and potentially open up opportunities for special treatment from the host.

• Treat the host's home with respect, follow the house rules, and leave the property in a tidy condition upon departure.

• If something gets damaged or spilled during your stay, inform the host promptly so they can address the issue and ensure a pleasant experience for future guests.

BEST MOMENTS

"Only a couple of months ago I had a guest who left me a very low scoring review, stated a whole load of reasons why, and every single comment that he had was actually covered in the descriptions of photographs that I had lovingly labored over to make as obvious and blatant as I possibly could."

"I have a 10 second rule whereby I say, I have 10 seconds in which a guest will either decide they like what I have prepared for them, or they don't. If they do, they'll tend to excuse everything."

"Your parents were extremely proud of your accomplishments and showed you so by making the effort to support you."

"To ensure great reviews will remain, as in all walks of life, it's the same. Have a positive attitude blended with gratitude. You're sure to be welcomed again."

CONTACT DETAILS

Visit Neil's Airbnb https://bit.ly/SuperhostNeil

Instagram: https://www.instagram.com/superhostneil/

Facebook: https://www.facebook.com/SuperhostNeil

TikTok: https://www.tiktok.com/@superhostneil

Email: SuperhostNeil@gmail.com 

ABOUT THE HOST

Neil has led a fulfilled and unconventional life, navigating an extraordinary journey from the Royal Navy to prop-making in London's West End theatres. Born into a military family, it was a twist of fate which led him to the theatre, where he contributed to iconic productions such as Phantom of the Opera.

Eventually, Neil transitioned to Corporate Event Team Building, eventually founding his own venture in 1999. Financial challenges in 2017 are what prompted a strategic shift to Airbnb hosting, proving a reliable backup income. By 2021, Neil and his business partner triumphed over significant debt, fuelled by their resilience and the success of Neil's Airbnb venture. Now, Neil has left the corporate world behind, thriving solely through his flourishing Airbnb endeavours.

ABOUT THE SHOW

Welcome to "The Airbnb Superhost," your ultimate guide to mastering the art of hosting on Airbnb. In each concise 15-minute episode, Neil will reveal the secrets to creating unforgettable guest experiences and maximizing the potential of your property, drawing on over 8 consecutive years as a qualifying Airbnb Superhost.

With a focus on 3 specific aspects of running an Airbnb business; the host, the property, and Airbnb itself, Neil provides step-by-step guidance on everything from ambiance creation to effective communication.

In each episode, a Superhost Secret will help you elevate your hosting game and keep guests coming back for more. Whether you're a seasoned host or just starting out, Neil’s actionable tips and tricks will help you become a hospitality superstar.

Disclaimer: The Airbnb Superhost is in no way affiliated with Airbnb. All ideas, thoughts, concepts and data presented in this podcast are entirely Neil’s own and do not represent the views of Airbnb.