In the final episode of Now Boarding, KSHB 41's Taylor Hemness talks with Susie McKenzie, a 35-year flight attendant with American Airlines.

Back in 2017, she voted against building the new terminal at KCI, because she was concerned that it would mean losing the convenience that she valued so much at the old terminals.

Today, she's a big fan of the terminal. During this conversation, Taylor talks with her about passenger conduct, what a terminal really means to a flight attendant, and the state of airline travel today.

In the final episode of Now Boarding, KSHB 41's Taylor Hemness talks with Susie McKenzie, a 35-year flight attendant with American Airlines.
Back in 2017, she voted against building the new terminal at KCI, because she was concerned that it would mean losing the convenience that she valued so much at the old terminals.
Today, she's a big fan of the terminal. During this conversation, Taylor talks with her about passenger conduct, what a terminal really means to a flight attendant, and the state of airline travel today.

The 41 Files Podcast takes a deeper look every week at the stories and trends in Kansas City, hosted by the staff of KSHB 41 News.

The 41 Files Podcast takes a deeper look every week at the stories and trends in Kansas City, hosted by the staff of KSHB 41 News.

The 41 Files

The 41 Files Podcast takes a deeper look every week at the stories and trends in Kansas City, hosted by the staff of 41 Action News.

The 41 Files Podcast takes a deeper look every week at the stories and trends in Kansas City, hosted by the staff of 41 Action News.

Now Boarding, Ep. 12--A longtime flight attendant goes from fearful to fan on the new terminal

It's kind of like moving into a new house.

That's how Mike Ward described the process of moving from the old terminals at KCI, to the new terminal in 2023. 

Ward is the Assistant Manager of Operations at KCI for Southwest Airlines. In this episode, he describes working conditions at the old terminals, what it was like to practice his team's jobs before the new terminal opened, that crazy all-nighter employees pulled when the terminal switch happened, and the "trashy" lessons he's learned in the first year.

It's kind of like moving into a new house.
That's how Mike Ward described the process of moving from the old terminals at KCI, to the new terminal in 2023. 
Ward is the Assistant Manager of Operations at KCI for Southwest Airlines. In this episode, he describes working conditions at the old terminals, what it was like to practice his team's jobs before the new terminal opened, that crazy all-nighter employees pulled when the terminal switch happened, and the "trashy" lessons he's learned in the first year.

Now Boarding, Ep. 11--Longtime Southwest Airlines employees describes the move to the new terminal

Were you lucky enough to fly out of Kansas City during the extreme cold weather we experienced in mid-January? Hopefully, that flight took you to someplace much warmer!

But there were multiple days in January that had travelers very concerned about whether or not their flight would go on as scheduled. January presented the first real test for the new terminal at KCI in terms of severe winter weather.

This month, KC Aviation Director Melissa Cooper chats with KSHB 41 anchor Taylor Hemness about exactly how an airport deals with round after round of ice and snow.

Were you lucky enough to fly out of Kansas City during the extreme cold weather we experienced in mid-January? Hopefully, that flight took you to someplace much warmer!
But there were multiple days in January that had travelers very concerned about whether or not their flight would go on as scheduled. January presented the first real test for the new terminal at KCI in terms of severe winter weather.
This month, KC Aviation Director Melissa Cooper chats with KSHB 41 anchor Taylor Hemness about exactly how an airport deals with round after round of ice and snow.

Now Boarding, Ep. 10--KCI's new terminal gets its first real winter weather test

Kansas City got very familiar with a company called Edgemoor during the construction of the new terminal at KCI.

People from all over the KC area attended meetings the company hosted about the terminal's design, and now those people are getting to see which suggestions actually made the cut.

KSHB 41 anchor Taylor Hemness chats with Edgemoor Senior Managing Director Geoff Stricker about how the billion-dollar project compares to others he's done, and what it's like trying to make hundreds of thousands of travelers happy.

Kansas City got very familiar with a company called Edgemoor during the construction of the new terminal at KCI.
People from all over the KC area attended meetings the company hosted about the terminal's design, and now those people are getting to see which suggestions actually made the cut.
KSHB 41 anchor Taylor Hemness chats with Edgemoor Senior Managing Director Geoff Stricker about how the billion-dollar project compares to others he's done, and what it's like trying to make hundreds of thousands of travelers happy.

Now Boarding, Ep. 12--A longtime flight attendant goes from fearful to fan on the new terminal

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