In an AI-powered world, are Malaysian chatbots actually doing their job? A whitepaper by Entermind, a data and AI consultancy, says most are not, and some are more like a glorified search bar.



Prashant Kumar, Founder of Entermind, discusses what it takes to build a customer service bot that customers actually want to use, and how organisations can move beyond basic AI services to real business value.



Tune In To Find Out


The ChatBot Problem: Why most Malaysian chatbots are failing and why 


The Expectation Gap: How AI has permanently raised expectations and why organisations fail to deliver. 


The Money: The financial case for getting this right 


The Tip of the Iceberg: Customer service is just the start. The real value of AI goes far deeper for businesses. 



Tech Talk is brought to you by Maxis Business. Building Tomorrow's Business Today.

In an AI-powered world, are Malaysian chatbots actually doing their job? A whitepaper by Entermind, a data and AI consultancy, says most are not, and some are more like a glorified search bar.Prashant Kumar, Founder of Entermind, discusses what it takes to build a customer service bot that customers actually want to use, and how organisations can move beyond basic AI services to real business value.Tune In To Find Out<ul><li>The ChatBot Problem: Why most Malaysian chatbots are failing and why&nbsp;</li><li>The Expectation Gap: How AI has permanently raised expectations and why organisations fail to deliver.&nbsp;</li><li>The Money: The financial case for getting this right&nbsp;</li><li>The Tip of the Iceberg: Customer service is just the start. The real value of AI goes far deeper for businesses.&nbsp;Tech Talk is brought to you by Maxis Business. Building Tomorrow's Business Today.</li></ul>

Where would your business be in 10 years time? How about 5 years from now? Or even tomorrow? Chances are, you’re already in the age of a digital business. Tech Talk is the programme that gives you access to the minds that are shaping the world of tomorrow. Hear from global and regional experts and analyst, record breaking developers, the dark-web hackers and the “crazy ones” as they give you an insight to how the world will change. Tech Talk helps you to breakdown the geeky jargons and complex codes that many often would fear. Also find out what are some the latest consumer offerings like smartphones, drones, robots, cameras, video games that are best in the market and quirky insight to a mind of a digital pop culture technology advocater, Richard Bradbury.

Where would your business be in 10 years time? How about 5 years from now? Or even tomorrow? Chances are, you’re already in the age of a digital business. Tech Talk is the programme that gives you access to the minds that are shaping the world of tomorrow. Hear from global and regional experts and analyst, record breaking developers, the dark-web hackers and the “crazy ones” as they give you an insight to how the world will change. Tech Talk helps you to breakdown the geeky jargons and complex codes that many often would fear. Also find out what are some the latest consumer offerings like smartphones, drones, robots, cameras, video games that are best in the market and quirky insight to a mind of a digital pop culture technology advocater, Richard Bradbury.

Tech Talk

How does the Internet work? To be honest we don't know either. But on Tech Talk, we deconstruct the relationship between humans and technology and understand how it shapes our business and life.

Your Customer Service Chatbot Needs Fixing

Verbal tics, unwanted personality quirks and self-replicating habits. No, it’s not Kishan’s list of complaints about Matt. It’s the Goblin Protocol. An unlikely world where reinforcement learning, sycophancy and language bias are shaping the AI models of the future. 



As we head into the agentic AI age, our tireless heroes battle the gremlins to discover how these quirks reveal deeper truths about the way these machines learn, and how those defects are creating a new business model: trend slop. 

Verbal tics, unwanted personality quirks and self-replicating habits. No, it’s not Kishan’s list of complaints about Matt. It’s the Goblin Protocol. An unlikely world where reinforcement learning, sycophancy and language bias are shaping the AI models of the future.&nbsp;As we head into the agentic AI age, our tireless heroes battle the gremlins to discover how these quirks reveal deeper truths about the way these machines learn, and how those defects are creating a new business model: trend slop.&nbsp;

MSP362. The Goblin Protocol

Cybercrime is a professionalised, trillion-dollar industry, and AI is making attacks faster, cheaper, and more devastating. No organisation is too small to be a target.



Tune in to find out how the cyber threat landscape has fundamentally shifted and what businesses must do to stay ahead.



Learn more about:


The AI Advantage for Hackers: How AI is turbocharging phishing, social engineering, and vulnerability discovery


Cybercrime as a Service: Why a mid-size Malaysian company faces the same threats as a global bank, using the same tools and techniques.


The Mythos Wake-Up Call: How an AI platform identified decades-old zero-day vulnerabilities that had gone undetected, and why this changes everything.


Geopolitics and Cyber Risk: Why conflicts and technology bifurcation are making vendor selection an increasingly strategic and politicised decision.


Building True Resilience: Why survival now depends less on preventing attacks and more on how swiftly an enterprise can respond and recover.



Tech Talk is brought to you by Maxis Business. Building Tomorrow's Business Today.

Cybercrime is a professionalised, trillion-dollar industry, and AI is making attacks faster, cheaper, and more devastating. No organisation is too small to be a target.Tune in to find out how the cyber threat landscape has fundamentally shifted and what businesses must do to stay ahead.Learn more about:<ul><li>The AI Advantage for Hackers: How AI is turbocharging phishing, social engineering, and vulnerability discovery</li><li>Cybercrime as a Service: Why a mid-size Malaysian company faces the same threats as a global bank, using the same tools and techniques.</li><li>The Mythos Wake-Up Call: How an AI platform identified decades-old zero-day vulnerabilities that had gone undetected, and why this changes everything.</li><li>Geopolitics and Cyber Risk: Why conflicts and technology bifurcation are making vendor selection an increasingly strategic and politicised decision.</li><li>Building True Resilience: Why survival now depends less on preventing attacks and more on how swiftly an enterprise can respond and recover.</li></ul>Tech Talk is brought to you by Maxis Business. Building Tomorrow's Business Today.

The Cyber Threats You're Not Ready For

Can your P&L survive a developer who burns hundreds of dollars in tokens for a single minor feature? While coding speed has reached a 10x breakthrough, the rest of the Software Development Life Cycle (SDLC) remains stuck in a pre-AI bottleneck, resulting in marginal gains to actual throughput.

Idan Zalzberg, Chief Technology Officer at Agoda, joins Tech Talk to breakdown the reality of agentic workflows, the danger of "AI slop," and why the next generation of engineers must stop typing and start managing.

Tune In To Find Out:


The Tokenised Billing Trap: Why frontier models can burn hundreds of dollars on "reasonably small" tasks and the critical lack of governance tools to cap spending.


The 10x Productivity Myth: Why "vanity metrics" like lines of code are failing and why we must pivot to PR Throughput to find the real SDLC bottlenecks.


The Managerial Mindset: Why developers must move away from single-tasking and learn to direct "teams of agents" working in parallel via the cloud.


Turns per MR: A new metric to measure the "friction" between humans and AI, designed to prevent a flood of low-quality "AI slop."


The Pilot-to-Scale Strategy: How to secure C-suite trust by choosing "low-hanging fruit" with short ROI before pursuing long-term AI strategic investments.

Tech Talk is brought to you by Maxis Business. Building Tomorrow's Business Today.

Can your P&amp;L survive a developer who burns hundreds of dollars in tokens for a single minor feature? While coding speed has reached a 10x breakthrough, the rest of the Software Development Life Cycle (SDLC) remains stuck in a pre-AI bottleneck, resulting in marginal gains to actual throughput.Idan Zalzberg, Chief Technology Officer at Agoda, joins Tech Talk to breakdown the reality of agentic workflows, the danger of "AI slop," and why the next generation of engineers must stop typing and start managing.Tune In To Find Out:<ul><li>The Tokenised Billing Trap: Why frontier models can burn hundreds of dollars on "reasonably small" tasks and the critical lack of governance tools to cap spending.</li><li>The 10x Productivity Myth: Why "vanity metrics" like lines of code are failing and why we must pivot to PR Throughput to find the real SDLC bottlenecks.</li><li>The Managerial Mindset: Why developers must move away from single-tasking and learn to direct "teams of agents" working in parallel via the cloud.</li><li>Turns per MR: A new metric to measure the "friction" between humans and AI, designed to prevent a flood of low-quality "AI slop."</li><li>The Pilot-to-Scale Strategy: How to secure C-suite trust by choosing "low-hanging fruit" with short ROI before pursuing long-term AI strategic investments.</li></ul>Tech Talk is brought to you by Maxis Business. Building Tomorrow's Business Today.

Your Customer Service Chatbot Needs Fixing

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