Tech Talk
Your Customer Service Chatbot Needs Fixing
In an AI-powered world, are Malaysian chatbots actually doing their job? A whitepaper by Entermind, a data and AI consultancy, says most are not, and some are more like a glorified search bar. Prashant Kumar, Founder of Entermind, discusses what it takes to build a customer service bot that cust…
34:28Clean
MSP362. The Goblin Protocol
Verbal tics, unwanted personality quirks and self-replicating habits. No, it’s not Kishan’s list of complaints about Matt. It’s the Goblin Protocol. An unlikely world where reinforcement learning, sycophancy and language bias are shaping the AI models of the future. As we head into the agentic …
42:23Clean
The Cyber Threats You're Not Ready For
Cybercrime is a professionalised, trillion-dollar industry, and AI is making attacks faster, cheaper, and more devastating. No organisation is too small to be a target. Tune in to find out how the cyber threat landscape has fundamentally shifted and what businesses must do to stay ahead. Lear…
39:49Clean
Agentic AI: 10x Speed But Lacklustre Productivity?
Can your P&L survive a developer who burns hundreds of dollars in tokens for a single minor feature? While coding speed has reached a 10x breakthrough, the rest of the Software Development Life Cycle (SDLC) remains stuck in a pre-AI bottleneck, resulting in marginal gains to actual throughput. Ida…
33:38Clean
Mag 7 Earnings, OpenAI v Anthropic, & Manus’ China Drama
Big Tech is printing cash, but the "Mag 7" earnings reveal a stark divide in investor reactions to the AI Capex race. On the Big AI front, OpenAI has officially broken its exclusivity with Microsoft but is beginning to show signs of a user-acquisition stumble, just as Anthropic nears a staggering $…
43:13Clean
MSP361. The Trouble With Toilets And Other Space Tales
Artemis II saw the first manned mission to the moon in over 50 years and flew its crew further into space than any human has ever gone before. But with so many seemingly intractable issues here on planet earth, are missions to the moon a waste of resources that could be better used elsewhere? M…
46:04Clean
No Copyright For AI Content?
In a digital world where "copy-paste" is the default setting, what content is legally protected and what isn't? From AI-generated imagery to the hidden licensing traps of stock photos, businesses are unknowingly sitting on, or infringing upon, massive intellectual property (IP) risks. Ong Johnso…
35:34Clean
29-Minute Breaches, Fake CAPTCHAs, & AI Phishing
Cybersecurity has hit a crisis of speed. In 2025, the average e-crime breakout time plummeted to 29 minutes, a 65% increase in speed from 2024, with the fastest recorded intrusion occurring in a staggering 27 seconds. Fabio Fratucello, Field CTO World Wide at CrowdStrike, joins Tech Talk to break d…
33:39Clean
MSP360. Surviving The Slop
AI-generated junk is flooding feeds, harvesting eyeballs and minting money in the process. Kishan Sivaswamy and Matt Armitage look at the business of brainrot and slop; the cheap, displosable machine-generated content that is increasingly dominating our social and streaming platforms. And ask a…
45:44Clean
Why Spending $1 Trillion on AI Is Rational
In 2026, the AI narrative has shifted from basic prompt-and-response to Agentic AI, multi-step, autonomous systems that are finally narrowing the gap between technological promise and financial reality. Duncan Stewart, Director of TMT Research, Deloitte Canada, explains why the global CapEx surge t…
40:52Clean