Kavitha Mariappan has spent her career helping organisations navigate technology shifts, from driving customer transformation at Zscaler to her current role as Chief Transformation Officer at Rubrik. Now, she’s making the case that cyber recovery belongs in the boardroom, not just the server room. We talk about why identity-driven threats are changing the resilience playbook, how regulation is shaping preparedness, and what leaders need to do today to ensure their organisations can bounce back tomorrow.

Kavitha Mariappan has spent her career helping organisations navigate technology shifts, from driving customer transformation at Zscaler to her current role as Chief Transformation Officer at Rubrik. Now, she’s making the case that cyber recovery belongs in the boardroom, not just the server room. We talk about why identity-driven threats are changing the resilience playbook, how regulation is shaping preparedness, and what leaders need to do today to ensure their organisations can bounce back tomorrow.

Where would your business be in 10 years time? How about 5 years from now? Or even tomorrow? Chances are, you’re already in the age of a digital business. Tech Talk is the programme that gives you access to the minds that are shaping the world of tomorrow. Hear from global and regional experts and analyst, record breaking developers, the dark-web hackers and the “crazy ones” as they give you an insight to how the world will change. Tech Talk helps you to breakdown the geeky jargons and complex codes that many often would fear. Also find out what are some the latest consumer offerings like smartphones, drones, robots, cameras, video games that are best in the market and quirky insight to a mind of a digital pop culture technology advocater, Richard Bradbury.

Where would your business be in 10 years time? How about 5 years from now? Or even tomorrow? Chances are, you’re already in the age of a digital business. Tech Talk is the programme that gives you access to the minds that are shaping the world of tomorrow. Hear from global and regional experts and analyst, record breaking developers, the dark-web hackers and the “crazy ones” as they give you an insight to how the world will change. Tech Talk helps you to breakdown the geeky jargons and complex codes that many often would fear. Also find out what are some the latest consumer offerings like smartphones, drones, robots, cameras, video games that are best in the market and quirky insight to a mind of a digital pop culture technology advocater, Richard Bradbury.

Tech Talk

How does the Internet work? To be honest we don't know either. But on Tech Talk, we deconstruct the relationship between humans and technology and understand how it shapes our business and life.

When Cyber Recovery Becomes Leadership’s Job

A single wrongly sent email or an unauthorised ChatGPT upload can now trigger a statutory 72-hour reporting deadline under Malaysia's updated PDPA. Ong Johnson and Lo Khai Yi of Halim Hong & Quek join Tech Talk to explain why "simple negligence" is legally indistinguishable from a hacker attack, the RM250,000 fines facing directors, and why a fire drill for your data is no longer optional.



Tune In To Learn More About:




The "Output" Doctrine: Why the law disregards your intent, whether it's a sophisticated ransomware hit or a misplaced paper form, the legal breach is defined solely by the effect on personal data.


The 72-Hour Clock: The strict timeline for assessing "significant harm" and why internal delays for board meetings or procurement can lead to a "love letter" (investigation) from the Personal Data Protection Department.


The LLM Leak: The hidden risk of employees using unpaid, consumer-grade AI chatbots to process client lists, effectively training global models on your private data.


Director Accountability: How failing to notify regulators doesn't just hurt the company; it exposes individual directors to personal liability and potential two-year imprisonment.


The Multi-Jurisdictional Logistical Nightmare: Managing live updates and conflicting timelines across APAC, Europe, and the US during a global breach.


Simulations vs. Policies: Why everyone "has a plan until they get punched in the face", the critical need for annual breach simulations over static manuals.


Data Processing Agreements (DPA): The "10-out-of-10" requirement to mandate that third-party suppliers return or destroy data once a relationship ends.



Tech Talk is brought to you by Maxis Business. Building Tomorrow’s Business Today.

A single wrongly sent email or an unauthorised ChatGPT upload can now trigger a statutory 72-hour reporting deadline under Malaysia's updated PDPA. Ong Johnson and Lo Khai Yi of Halim Hong &amp; Quek join Tech Talk to explain why "simple negligence" is legally indistinguishable from a hacker attack, the RM250,000 fines facing directors, and why a fire drill for your data is no longer optional.Tune In To Learn More About:<ul><li>The "Output" Doctrine: Why the law disregards your intent, whether it's a sophisticated ransomware hit or a misplaced paper form, the legal breach is defined solely by the effect on personal data.</li><li>The 72-Hour Clock: The strict timeline for assessing "significant harm" and why internal delays for board meetings or procurement can lead to a "love letter" (investigation) from the Personal Data Protection Department.</li><li>The LLM Leak: The hidden risk of employees using unpaid, consumer-grade AI chatbots to process client lists, effectively training global models on your private data.</li><li>Director Accountability: How failing to notify regulators doesn't just hurt the company; it exposes individual directors to personal liability and potential two-year imprisonment.</li><li>The Multi-Jurisdictional Logistical Nightmare: Managing live updates and conflicting timelines across APAC, Europe, and the US during a global breach.</li><li>Simulations vs. Policies: Why everyone "has a plan until they get punched in the face", the critical need for annual breach simulations over static manuals.</li><li>Data Processing Agreements (DPA): The "10-out-of-10" requirement to mandate that third-party suppliers return or destroy data once a relationship ends.</li></ul>Tech Talk is brought to you by Maxis Business. Building Tomorrow’s Business Today.

PDPA: How A ChatGPT Prompt Could Cost Directors RM250,000

Technology can produce more goods, more services and more value. Heck, froyo for all. But who is going to control this endless abundance? Our tech leaders envision a world where AI and automation make work obsolete and there’s wealth for all. Is this a social vision for a better future or just power and influence in a shinier wrapper?



Matt and Roshan unpack the dream, the delusion, and the social math behind these notions of post-work abundance.

Technology can produce more goods, more services and more value. Heck, froyo for all. But who is going to control this endless abundance? Our tech leaders envision a world where AI and automation make work obsolete and there’s wealth for all. Is this a social vision for a better future or just power and influence in a shinier wrapper?Matt and Roshan unpack the dream, the delusion, and the social math behind these notions of post-work abundance.

MSP359. The Social Cost Of Scarcity

Why do we have more AI than ever, yet customer service feels increasingly "broken"? Raymond Davadass, CEO of Daythree and Chair of GBS Malaysia, reveals the "fragmentation trap" sabotaging large-scale operations. From why a misplaced comma can paralyse a bot to the 12-week design rule for AI deployment, we unpack why the industry is ditching "labour arbitrage" for a high-stakes play on data intelligence and human empathy.



Tune In To Find Out:




The Orchestration Gap: Why having a "beautiful faucet" of technology is useless if your internal systems aren't talking to each other (and the airport chatbot story that proves it).


The "Comma" Crisis: Why AI isn't a magic wand and how an uncleaned knowledge base leads to "hallucinations" and customer frustration.


Human-at-the-Right-Time: The specific moment in a customer journey (like lost luggage) where technology must step back and let human empathy take the lead to save the brand.


The New Litmus Test: Why "Headcount" is a dead metric and why "Revenue per Employee" is the new standard for the next decade of business process management.



Tech Talk is brought to you by Maxis Business. Building Tomorrow's Business Today.

Why do we have more AI than ever, yet customer service feels increasingly "broken"? Raymond Davadass, CEO of Daythree and Chair of GBS Malaysia, reveals the "fragmentation trap" sabotaging large-scale operations. From why a misplaced comma can paralyse a bot to the 12-week design rule for AI deployment, we unpack why the industry is ditching "labour arbitrage" for a high-stakes play on data intelligence and human empathy.Tune In To Find Out:<ul><li>The Orchestration Gap: Why having a "beautiful faucet" of technology is useless if your internal systems aren't talking to each other (and the airport chatbot story that proves it).</li><li>The "Comma" Crisis: Why AI isn't a magic wand and how an uncleaned knowledge base leads to "hallucinations" and customer frustration.</li><li>Human-at-the-Right-Time: The specific moment in a customer journey (like lost luggage) where technology must step back and let human empathy take the lead to save the brand.</li><li>The New Litmus Test: Why "Headcount" is a dead metric and why "Revenue per Employee" is the new standard for the next decade of business process management.</li></ul>Tech Talk is brought to you by Maxis Business. Building Tomorrow's Business Today.

When Cyber Recovery Becomes Leadership’s Job

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