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EaseMyTrip Placed Customer Empathy First ft. Prashant Pitti

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After a wonderful response, Startup Dugout by Dell Technologies is back with more! On this episode, Sairee speaks to Prashant Pitti, the co-founder of EaseMyTrip – an online travel company. Prashant tells us more about going from a travel agency, to a B2B company for travel agents, to a B2C company; how technology helped through these transitions; taking a huge risk during COVID, the importance of customer empathy, and what their talent strategy is.


If you haven’t already, do check out the other episodes of Startup Dugout by Dell Technologies, a podcast series bringing you stories of entrepreneurs from India’s biggest tech startups, “That time when…” they overcame challenges and, of course, never gave up. If you’re an entrepreneur that’s forging your path with your dreams, Dell for Startups can help you in your digital journey and transformation. For more details visit https://www.dell.com/en-in/work/lp/dell-for-startups

 

This is a Dell Technologies podcast


CREDITS:

Executive Producer: Dell Technologies

Conceptualised & Created by LBB

Host: Sairee Chahal, Founder & CEO of SHEROES & Mahila Money

Guest: Prashant Pitti, Co-founder, EaseMyTrip

This is a Maed in India production.

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