In this episode, Dr. Laura Sicola interviews Richard Blank, the CEO of Costa Rica's Call Center, about the importance of communication skills and influence in the business world. They discuss the value of soft skills, such as foreign language proficiency, and the need to recognize and leverage one's unique talents.

Richard challenges listeners to improve their voicemail messages and congruence between their audio and visual presence. They also talk about the importance of giving people a personalized outbound voicemail message and the impact it has on the impression they leave.

He emphasizes the importance of trust, faith, and having a sense of humor in building relationships and achieving success.

In this episode you will learn:
Character during chaos is an important leadership trait.
Promote individuals based on their strengths and redirect them to roles where they can excel.
Express appreciation and acknowledge the contributions of team members.
Take calculated risks and communicate with stakeholders about challenges and unique aspects of the business. Soft skills, including foreign language proficiency, are valuable and marketable skills in the business world.
Recognize and leverage your unique talents and skills, and don't downplay their importance.
Improve your voicemail message and ensure congruence between your audio and visual presence.
Give a personalized outbound voicemail message to make a positive impression.
Be the lone voice of dissent when necessary and advocate for others.

About Richard Blank

At 27 years old, Richard relocated to Costa Rica to train employees for one of the larger call centers in San Jose. He has trained over 10 000 bilingual telemarketers over two decades. Richard has the largest collection of restored American Pinball machines and antique Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.



You can connect with Richard in the following way:
Website: https://costaricascallcenter.com
Facebook: https://www.facebook.com/groups/businessprocessoutsourcingcallcenter
YouTube: https://www.youtube.com/channel/UC9ST99AEp7COEWS4q4VUw4Q
LinkedIn: https://www.linkedin.com/in/costaricascallcenter/

You can connect with Dr. Laura Sicola in the following ways:
LinkedIn: https://www.linkedin.com/in/drlaurasicola
LinkedIn Business Page: https://www.linkedin.com/company/laurasicola-inc
YouTube: https://www.youtube.com/@LauraSicolainc
Facebook: Dr. Laura Sicola
Twitter: @LauraSicola
Instagram: @drlaurasicola
Website: https://laurasicola.com
Laura’s Online Course: virtualinfluence.today

See omnystudio.com/listener for privacy information.

In this episode, Dr. Laura Sicola interviews Richard Blank, the CEO of Costa Rica's Call Center, about the importance of communication skills and influence in the business world. They discuss the value of soft skills, such as foreign language proficiency, and the need to recognize and leverage one's unique talents.
Richard challenges listeners to improve their voicemail messages and congruence between their audio and visual presence. They also talk about the importance of giving people a personalized outbound voicemail message and the impact it has on the impression they leave.
He emphasizes the importance of trust, faith, and having a sense of humor in building relationships and achieving success.
In this episode you will learn:
<ul>
<li>Character during chaos is an important leadership trait.</li>
<li>Promote individuals based on their strengths and redirect them to roles where they can excel.</li>
<li>Express appreciation and acknowledge the contributions of team members.</li>
<li>Take calculated risks and communicate with stakeholders about challenges and unique aspects of the business. Soft skills, including foreign language proficiency, are valuable and marketable skills in the business world.</li>
<li>Recognize and leverage your unique talents and skills, and don't downplay their importance.</li>
<li>Improve your voicemail message and ensure congruence between your audio and visual presence.</li>
<li>Give a personalized outbound voicemail message to make a positive impression.</li>
<li>Be the lone voice of dissent when necessary and advocate for others.</li>
</ul>
About Richard Blank
At 27 years old, Richard relocated to Costa Rica to train employees for one of the larger call centers in San Jose. He has trained over 10 000 bilingual telemarketers over two decades. Richard has the largest collection of restored American Pinball machines and antique Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
 
You can connect with Richard in the following way:
<ul>
<li>Website: <a href="https://costaricascallcenter.com/en/videos/">https://costaricascallcenter.com</a></li>
<li>Facebook: <a href="https://www.facebook.com/groups/businessprocessoutsourcingcallcenter">https://www.facebook.com/groups/businessprocessoutsourcingcallcenter</a></li>
<li>YouTube: <a href="https://www.youtube.com/channel/UC9ST99AEp7COEWS4q4VUw4Q">https://www.youtube.com/channel/UC9ST99AEp7COEWS4q4VUw4Q</a></li>
<li>LinkedIn: <a href="https://www.linkedin.com/in/costaricascallcenter/">https://www.linkedin.com/in/costaricascallcenter/</a></li>
</ul>
You can connect with Dr. Laura Sicola in the following ways:
<ul>
<li>LinkedIn: https://www.linkedin.com/in/drlaurasicola</li>
<li>LinkedIn Business Page: https://www.linkedin.com/company/laurasicola-inc</li>
<li>YouTube: https://www.youtube.com/@LauraSicolainc</li>
<li>Facebook: Dr. Laura Sicola</li>
<li>Twitter: @LauraSicola</li>
<li>Instagram: @drlaurasicola</li>
<li>Website: https://laurasicola.com</li>
<li>Laura’s Online Course: virtualinfluence.today</li>
</ul>
See omnystudio.com/listener for privacy information.

When you speak, do you want to inspire others and be recognized as a true leader? Do you want to feel more confident, have greater influence, and get bigger results? This is the show for executives, business owners and leaders who need to command the room, connect with their audience and close the deal.

Join host Dr. Laura Sicola, communication and influence expert, as she interviews world-class business and industry leaders, who reveal the importance of strong communication skills in their success and the (sometimes hard) lessons they learned along the way. You’ll gain insights into confident public speaking, conflict management, executive presence, and more!

For more information, visit https://www.speakingtoinfluence.com 

To book Laura as a guest or speaker email info@vocalimpactproductions.com

Speaking to Influence

When you speak, do you want to inspire others and be recognized as a true leader? Do you want to feel more confident, have greater influence, and get bigger results? This is the show for executives, business owners and leaders who need to command the room, connect with their audience and close the deal. Join host Dr. Laura Sicola, communication and influence expert, as she interviews world-class business and industry leaders, who reveal the importance of strong communication skills in their success and the (sometimes hard) lessons they learned along the way. You’ll gain insights into confident public speaking, conflict management, executive presence, and more! For more information, visit https://www.speakingtoinfluence.com  To book Laura as a guest or speaker email info@laurasicola.com

When you speak, do you want to inspire others and be recognized as a true leader? Do you want to feel more confident, have greater influence, and get bigger results? This is the show for executives, business owners and leaders who need to command the room, connect with their audience and close the deal. Join host Dr. Laura Sicola, communication and influence expert, as she interviews world-class business and industry leaders, who reveal the importance of strong communication skills in their success and the (sometimes hard) lessons they learned along the way. You’ll gain insights into confident public speaking, conflict management, executive presence, and more! For more information, visit https://www.speakingtoinfluence.com  To book Laura as a guest or speaker email info@laurasicola.com

Richard Blank - CRCC - Building Rapport: Getting to Know Your Team

In this episode, Dr. Laura Sicola interviews Ekaterina (Katie) Curry, the Managing Director of Millennial Specialty Insurance. They discuss various topics related to communication and leadership, including the importance of precision in word choice, the need to be a translator between the C-suite and the team, the power of timing in communication, and the challenge of explaining things to teenage kids. Katie also shares her experience of going to bat for someone on her team and the lessons she learned from it.

In this episode you will learn:
Precision in word choice is crucial to avoid misinterpretation and potential problems.
Being a translator between the C-suite and the team is an important leadership skill.
Timing plays a significant role in effective communication.
Explaining things to teenage kids can be challenging, but building a strong relationship and providing guidance can help.

About Katie:

Ms. Ekaterina (“Katie”) Curry is a global business & operations leader with deep expertise in financial services and insurance. She currently leads Operations, Quality, Process improvement and Agency teams at Millennial Specialty insurance multifamily.

2x Fortune 500 leader, she has led colleagues on 5 continents through transformation and rapid growth. Katie transitioned from Financial Services to insurance at the end of 2022 and is focused on bringing best practices to the insurance industry.

Katie is originally from Bulgaria but has lived and worked in the U.S. for over 20 years. She holds an MBA in Finance and Entrepreneurship from Yale University.

She is a frequent industry speaker and author on operations,leadership, and working with Gen Z and Millennial colleagues. When she is not working, you might find Katie hiking with her husband, kids and their dog Flynn.

You can connect with Katie in the following way:
LinkedIn: https://www.linkedin.com/in/ekaterinacurry/

You can connect with Dr. Laura Sicola in the following ways:
LinkedIn: https://www.linkedin.com/in/drlaurasicola
LinkedIn Business Page: https://www.linkedin.com/company/laurasicola-inc
YouTube: https://www.youtube.com/@LauraSicolainc
Facebook: Dr. Laura Sicola
Twitter: @LauraSicola
Instagram: @drlaurasicola
Website: https://laurasicola.com
Laura’s Online Course: virtualinfluence.today

See omnystudio.com/listener for privacy information.

In this episode, Dr. Laura Sicola interviews Ekaterina (Katie) Curry, the Managing Director of Millennial Specialty Insurance. They discuss various topics related to communication and leadership, including the importance of precision in word choice, the need to be a translator between the C-suite and the team, the power of timing in communication, and the challenge of explaining things to teenage kids. Katie also shares her experience of going to bat for someone on her team and the lessons she learned from it.
In this episode you will learn:
<ul>
<li>Precision in word choice is crucial to avoid misinterpretation and potential problems.</li>
<li>Being a translator between the C-suite and the team is an important leadership skill.</li>
<li>Timing plays a significant role in effective communication.</li>
<li>Explaining things to teenage kids can be challenging, but building a strong relationship and providing guidance can help.</li>
</ul>
About Katie:
Ms. Ekaterina (“Katie”) Curry is a global business &amp; operations leader with deep expertise in financial services and insurance. She currently leads Operations, Quality, Process improvement and Agency teams at Millennial Specialty insurance multifamily.
2x Fortune 500 leader, she has led colleagues on 5 continents through transformation and rapid growth. Katie transitioned from Financial Services to insurance at the end of 2022 and is focused on bringing best practices to the insurance industry.
Katie is originally from Bulgaria but has lived and worked in the U.S. for over 20 years. She holds an MBA in Finance and Entrepreneurship from Yale University.
She is a frequent industry speaker and author on operations,leadership, and working with Gen Z and Millennial colleagues. When she is not working, you might find Katie hiking with her husband, kids and their dog Flynn.
You can connect with Katie in the following way:
<ul>
<li>LinkedIn: <a href="https://www.linkedin.com/in/ekaterinacurry/">https://www.linkedin.com/in/ekaterinacurry/</a></li>
</ul>
You can connect with Dr. Laura Sicola in the following ways:
<ul>
<li>LinkedIn: https://www.linkedin.com/in/drlaurasicola</li>
<li>LinkedIn Business Page: https://www.linkedin.com/company/laurasicola-inc</li>
<li>YouTube: https://www.youtube.com/@LauraSicolainc</li>
<li>Facebook: Dr. Laura Sicola</li>
<li>Twitter: @LauraSicola</li>
<li>Instagram: @drlaurasicola</li>
<li>Website: https://laurasicola.com</li>
<li>Laura’s Online Course: virtualinfluence.today</li>
</ul>
See omnystudio.com/listener for privacy information.

Ekaterina (Katie) Curry, Millennial Specialty Insurance: Precision, Timing, and Advocacy

In this episode, Dr. Laura Sicola discusses the importance of crafting a clear and compelling elevator pitch. She deconstructs several examples of effective elevator pitches and highlights the key elements that make them powerful.

She emphasizes the need for simplicity, relatability, and passion in delivering an elevator pitch.

She also invites listeners to join her for an event where they can practice and improve their own elevator pitches.

In this episode you will learn:
Crafting a clear and compelling elevator pitch is essential for effectively communicating one's value proposition.
An elevator pitch should be simple, relatable, and value-driven.
It is important to show passion and enthusiasm when delivering an elevator pitch.
An elevator pitch is an invitation to a longer conversation and should pique the listener's interest.
Practice and feedback are crucial for refining and improving an elevator pitch.



You can connect with Dr. Laura Sicola in the following ways:
LinkedIn: https://www.linkedin.com/in/drlaurasicola
LinkedIn Business Page: https://www.linkedin.com/company/laurasicola-inc
YouTube: https://www.youtube.com/@LauraSicolainc
Facebook: Dr. Laura Sicola
Twitter: @LauraSicola
Instagram: @drlaurasicola
Website: https://laurasicola.com
Laura’s Online Course: virtualinfluence.today

See omnystudio.com/listener for privacy information.

In this episode, Dr. Laura Sicola discusses the importance of crafting a clear and compelling elevator pitch. She deconstructs several examples of effective elevator pitches and highlights the key elements that make them powerful.
She emphasizes the need for simplicity, relatability, and passion in delivering an elevator pitch.
She also invites listeners to join her for an event where they can practice and improve their own elevator pitches.
In this episode you will learn:
<ul>
<li>Crafting a clear and compelling elevator pitch is essential for effectively communicating one's value proposition.</li>
<li>An elevator pitch should be simple, relatable, and value-driven.</li>
<li>It is important to show passion and enthusiasm when delivering an elevator pitch.</li>
<li>An elevator pitch is an invitation to a longer conversation and should pique the listener's interest.</li>
<li>Practice and feedback are crucial for refining and improving an elevator pitch.</li>
</ul>
 
You can connect with Dr. Laura Sicola in the following ways:
<ul>
<li>LinkedIn: https://www.linkedin.com/in/drlaurasicola</li>
<li>LinkedIn Business Page: https://www.linkedin.com/company/laurasicola-inc</li>
<li>YouTube: https://www.youtube.com/@LauraSicolainc</li>
<li>Facebook: Dr. Laura Sicola</li>
<li>Twitter: @LauraSicola</li>
<li>Instagram: @drlaurasicola</li>
<li>Website: https://laurasicola.com</li>
<li>Laura’s Online Course: virtualinfluence.today</li>
</ul>
See omnystudio.com/listener for privacy information.

How to Clearly State Your Own Value

In this episode, Dr. Laura Sicola interviews Patrick Lencioni, author of The Five Dysfunctions of a Team and The Six Types of Working Genius. They discuss the importance of trust, vulnerability, and conﬂict in teams, as well as the six types of working genius.

Patrick shares personal experiences and insights, providing valuable advice for effective communication and leadership. The conversation explores the ﬁve dysfunctions of a team, emphasizing the importance of trust, healthy conﬂict, commitment, accountability, and attention to results. It also delves into the signiﬁcance of effective communication, vulnerability, and understanding individual working genius.

Pat also shares insights on team dynamics, leadership, and the impact of dysfunctional behaviors on organizational success.

Inthisepisodeyouwilllearn:
Trust and vulnerability are essential for effective team communication and collaboration.
Conﬂict avoidance can hinder team progress and innovation. Constructive conﬂict is necessary for growth and improvement.
Understanding the six types of working genius can help individuals and teams leverage their strengths and work together more effectively. Trust is the foundation of effective teamwork, and without it, healthy conﬂict and commitment cannot thrive.
Healthy conﬂict is necessary for teams to address issues openly and make decisions that everyone can commit to.
Lack of commitment leads to passive agreement, which results in a lack of accountability and inattention to results.
Avoidance of accountability hinders team performance and requires peers to hold each other accountable for behaviors and commitments.
Inattention to results occurs when individuals prioritize their department's success over the collective success of the organization, leading to dysfunctional team dynamics.



About Patrick:

Pat is one of the founders of The Table Group and is the pioneer of the organizational health movement. He is the author of 13 books, which have sold over 9 million copies and have been translated into more than 30 languages.

As President of The Table Group, Pat spends his time speaking and writing about leadership, teamwork, and organizational health, and consulting with executives and their teams. After more than twenty years in print, his classic book, TheFiveDysfunctionsofaTeam, remains a ﬁxture on national best-seller lists. His most recent book, TheSixTypesofWorkingGenius, was released in September 2022. He is also the host of the popular business podcast, "At The Table with Patrick Lencioni".



YoucanconnectwithPatrickLencioniinthefollowingways:
Websites:

https://workinggenius.com/
https://www.tablegroup.com/
Linktree: https://linktr.ee/working_genius
LinkedIn: https://www.linkedin.com/in/patrick-lencioni-orghealth/
Read The 6 Types of Working Genius: https://www.amazon.com/dp/1637743297
Read The 5 Dysfunctions of a Team: https://www.amazon.com/Five-Dysfunctions-Team-Leadership-Fable/dp/0787960756



YoucanconnectwithDr.LauraSicolainthefollowingways:
LinkedIn: https://www.linkedin.com/in/drlaurasicola
LinkedIn Business Page: https://www.linkedin.com/company/laurasicola-inc
YouTube: https://www.youtube.com/c/VocalImpactProductions
Facebook: Dr. Laura Sicola
Twitter: @LauraSicola
Instagram: @drlaurasicola
Website: https://laurasicola.com
Laura’s Online Course: virtualinﬂuence.today

See omnystudio.com/listener for privacy information.

In this episode, Dr. Laura Sicola interviews Patrick Lencioni, author of The Five Dysfunctions of a Team and The Six Types of Working Genius. They discuss the importance of trust, vulnerability, and conﬂict in teams, as well as the six types of working genius.
Patrick shares personal experiences and insights, providing valuable advice for effective communication and leadership. The conversation explores the ﬁve dysfunctions of a team, emphasizing the importance of trust, healthy conﬂict, commitment, accountability, and attention to results. It also delves into the signiﬁcance of effective communication, vulnerability, and understanding individual working genius.
Pat also shares insights on team dynamics, leadership, and the impact of dysfunctional behaviors on organizational success.
In this episode you will learn:
<ul>
<li>Trust and vulnerability are essential for effective team communication and collaboration.</li>
<li>Conﬂict avoidance can hinder team progress and innovation. Constructive conﬂict is necessary for growth and improvement.</li>
<li>Understanding the six types of working genius can help individuals and teams leverage their strengths and work together more effectively. Trust is the foundation of effective teamwork, and without it, healthy conﬂict and commitment cannot thrive.</li>
<li>Healthy conﬂict is necessary for teams to address issues openly and make decisions that everyone can commit to.</li>
<li>Lack of commitment leads to passive agreement, which results in a lack of accountability and inattention to results.</li>
<li>Avoidance of accountability hinders team performance and requires peers to hold each other accountable for behaviors and commitments.</li>
<li>Inattention to results occurs when individuals prioritize their department's success over the collective success of the organization, leading to dysfunctional team dynamics.</li>
</ul>
 
About Patrick:
Pat is one of the founders of The Table Group and is the pioneer of the organizational health movement. He is the author of 13 books, which have sold over 9 million copies and have been translated into more than 30 languages.
As President of The Table Group, Pat spends his time speaking and writing about leadership, teamwork, and organizational health, and consulting with executives and their teams. After more than twenty years in print, his classic book, The Five Dysfunctions of a Team, remains a ﬁxture on national best-seller lists. His most recent book, The Six Types of Working Genius, was released in September 2022. He is also the host of the popular business podcast, "At The Table with Patrick Lencioni".
 
You can connect with Patrick Lencioni in the following ways:
<ul>
<li>Websites:
<ul>
<li><a href="https://workinggenius.com/">https://workinggenius.com/</a></li>
<li><a href="https://www.tablegroup.com/">https://www.tablegroup.com/</a></li>
</ul>
</li>
<li>Linktree: <a href="https://linktr.ee/working_genius">https://linktr.ee/working_genius</a></li>
<li>LinkedIn: <a href="https://www.linkedin.com/in/patrick-lencioni-orghealth/">https://www.linkedin.com/in/patrick-lencioni-orghealth/</a></li>
<li>Read The 6 Types of Working Genius: <a href="https://www.amazon.com/dp/1637743297">https://www.amazon.com/dp/1637743297</a> </li>
<li>Read The 5 Dysfunctions of a Team: https://www.amazon.com/Five-Dysfunctions-Team-Leadership-Fable/dp/0787960756</li>
</ul>
 
You can connect with Dr. Laura Sicola in the following ways:
<ul>
<li>LinkedIn: https:/<a href="http://www.linkedin.com/in/drlaurasicola">/www.linkedin.com/in/drlaurasicola</a></li>
<li>LinkedIn Business Page: https:/<a href="http://www.linkedin.com/company/laurasicola-inc">/www.linkedin.com/company/laurasicola-inc</a></li>
<li>YouTube: https:/<a href="http://www.youtube.com/c/VocalImpactProductions">/www.youtube.com/c/VocalImpactProductions</a></li>
<li>Facebook: Dr. Laura Sicola</li>
<li>Twitter: @LauraSicola</li>
<li>Instagram: @drlaurasicola</li>
<li>Website: <a href="https://laurasicola.com">https://laurasicola.com</a></li>
<li>Laura’s Online Course: virtualinﬂuence.today</li>
</ul>
See omnystudio.com/listener for privacy information.

Richard Blank - CRCC - Building Rapport: Getting to Know Your Team

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