Introduction

What is GIC and why it matters

Inside the GIC remission review (findings)

Why remission decisions are inconsistent

When GIC becomes unfair for clients

Recommendation: remission and payment plans

Can you challenge a GIC decision?

What practitioners can do instead

Recent ATO changes and what they mean

What’s next: online services for agents

Final thoughts and resources

In this episode of Small Firm, Big Impact, we unpack how the ATO manages remission of the General Interest Charge (GIC) and what it means for accounting firms and their clients. 

With rising cost pressures and increased scrutiny, GIC is becoming a bigger issue in practice. But how remission decisions are made, and why outcomes can vary, is not always clear. 

Our host, Lisa Lintern, is joined by Ruth Owen, Inspector-General of Taxation and Taxation Ombudsman, who shares insights from a recent review into GIC remission, and the key issues raised by CA ANZ members. 

In this episode, we discuss: 
How the ATO approaches GIC remission decisions 
Why inconsistency occurs, and what’s changing 
When practitioners should consider applying for remission 
Practical ways to support clients facing growing GIC 
What informal review options are available if decisions are declined 

Resources mentioned: 
CA ANZ submission on GIC remission 
Tax Ombudsman review into GIC remission 
ATO changes to GIC remission (January 2026) 
Visit the podcast page for more resources 

In this episode of Small Firm, Big Impact, we unpack how the ATO manages remission of the General Interest Charge (GIC) and what it means for accounting firms and their clients.&nbsp;
With rising cost pressures and increased scrutiny, GIC is becoming a bigger issue in practice. But how remission decisions are made, and why outcomes can vary, is not always clear.&nbsp;
Our host,&nbsp;Lisa Lintern,&nbsp;is joined by Ruth Owen, Inspector-General of Taxation and Taxation Ombudsman, who shares insights from a recent review into GIC&nbsp;remission,&nbsp;and the key issues raised by CA ANZ members.&nbsp;
In this episode, we discuss:&nbsp;
<ul>
<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1">How the ATO approaches GIC remission decisions&nbsp;</li>
</ul>
<ul>
<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="2" data-aria-level="1">Why inconsistency occurs, and what&rsquo;s changing&nbsp;</li>
</ul>
<ul>
<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="3" data-aria-level="1">When practitioners should consider applying for remission&nbsp;</li>
</ul>
<ul>
<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="4" data-aria-level="1">Practical ways to support clients facing growing GIC&nbsp;</li>
</ul>
<ul>
<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="5" data-aria-level="1">What informal review options are available if decisions are declined&nbsp;</li>
</ul>
Resources&nbsp;mentioned:&nbsp;
<ul>
<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="6" data-aria-level="1"><a href="https://www.charteredaccountantsanz.com/member-services/technical/tax/tax-in-focus/submission-to-tax-ombudsmans-review-on-remission-of-general-interest-charge">CA ANZ submission on GIC remission</a>&nbsp;</li>
</ul>
<ul>
<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="7" data-aria-level="1"><a href="https://www.taxombudsman.gov.au/reviews_reports/atos-management-of-remission-of-the-general-interest-charge/">Tax Ombudsman review into GIC remission</a>&nbsp;</li>
</ul>
<ul>
<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="8" data-aria-level="1"><a href="https://www.charteredaccountantsanz.com/member-services/technical/tax/tax-in-focus/first-steps-toward-greater-consistency-in-gic-remissions">ATO changes to GIC remission (January 2026)</a>&nbsp;</li>
</ul>
<ul>
<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="9" data-aria-level="1"><a href="https://www.charteredaccountantsanz.com/news-and-analysis/news/podcasts/small-firm-big-impact/s6e3-ato-gic-remission-why-decisions-vary-and-what-to-do">Visit the podcast page for more resources&nbsp;</a></li>
</ul>

ATO GIC remission: why decisions vary and what to do

Join Tax Management New Zealand (TMNZ) Strategic Advisor Chris Cunniffe FCA, as he reveals the findings of the 2025 Inland Revenue Satisfaction Survey, a joint initiative between TMNZ and Chartered Accountants Australia and New Zealand.

Chris provides insights into New Zealand’s rising tax debt, what agents think about IR’s increasing tax audit engagements, the rollout of the Government’s Investment Boost policy, and the experiences of tax agents dealing with Inland Revenue.

Resources referred to in this episode:
IR Satisfaction Survey Results slides
Smaller Practices Centre
Contact the podcast

Note: this episode was recorded in December 2025.

Join Tax Management New Zealand (TMNZ) Strategic Advisor Chris Cunniffe FCA, as he reveals the findings of the 2025 Inland Revenue Satisfaction Survey, a joint initiative between TMNZ and Chartered Accountants Australia and New Zealand.
Chris provides insights into New Zealand&rsquo;s rising tax debt, what agents think about IR&rsquo;s increasing tax audit engagements, the rollout of the Government&rsquo;s Investment Boost policy, and the experiences of tax agents dealing with Inland Revenue.
Resources referred to in this episode:
<ul>
<li><a href="https://www.tmnz.co.nz/wp-content/uploads/2025/11/TMNZ-IR-Satisfaction-Survey-2026.pdf">IR Satisfaction Survey Results slides</a></li>
<li><a href="https://www.charteredaccountantsanz.com/member-services/your-member-benefits/smaller-practices-centre">Smaller Practices Centre</a></li>
<li><a href="mailto:podcast@charteredaccountantsanz.com">Contact the podcast</a></li>
</ul>
Note: this episode was recorded in December 2025.

Inland Revenue Satisfaction Survey: Key Insights from NZ Tax Agents

https://api.omny.fm/orgs/a34d9ae1-e217-41ad-8f3d-aae30005ee78/clips/f0d2e86d-7ea5-49a5-8669-b3da0018282a/transcript

Join Lisa Lintern, Chartered Accountants ANZ (CA ANZ) Group Executive External Affairs as she interviews Naomi Walsh FCA, the new CA ANZ President, about her goals for the year ahead.

Naomi shares her passion for supporting regional members, celebrates the diverse career paths Chartered Accountants can pursue, and highlights the importance of core skills and ethics in emerging fields like AI and sustainability.

Tune in for practical insights and inspiration for smaller firm leaders and ambitious CAs.

Resources referred to in this episode:
Naomi’s President’s Letter in Acuity (link to come)
The latest CA ANZ Remuneration Survey (link to come)
The CA ANZ Commitment
Contact the podcast

Join <a href="https://www.linkedin.com/in/lisa-lintern-comms/">Lisa Lintern</a>, Chartered Accountants ANZ (CA ANZ) Group Executive External Affairs as she interviews <a href="https://www.linkedin.com/in/walshnaomi/">Naomi Walsh FCA</a>, the new CA ANZ President, about her goals for the year ahead.
Naomi shares her passion for supporting regional members, celebrates the diverse career paths Chartered Accountants can pursue, and highlights the importance of core skills and ethics in emerging fields like AI and sustainability.
Tune in for practical insights and inspiration for smaller firm leaders and ambitious CAs.
Resources referred to in this episode:
<ul>
<li>Naomi&rsquo;s President&rsquo;s Letter in Acuity (link to come)</li>
<li>The latest CA ANZ Remuneration Survey (link to come)</li>
<li><a href="https://www.charteredaccountantsanz.com/news-and-analysis/news/the-chartered-accountants-commitment">The CA ANZ Commitment</a></li>
<li><a href="mailto:podcast@charteredaccountantsanz.com">Contact the podcast</a></li>
</ul>

Plans for the 2026 CA ANZ Presidency

https://api.omny.fm/orgs/a34d9ae1-e217-41ad-8f3d-aae30005ee78/clips/357e0be9-57e3-41db-8cde-b3ce016ad946/transcript

Kristen Wydell, General Manager – Professional Standards, returns to Small Firm, Big Impact to demystify Certificates of Public Practice (CPP) for members based in Australia.

Listen along for a clear, practical walkthrough of CPP’s for CA ANZ members. We unpack what a CPP is, who must hold one, key eligibility checklists, and application guidance.

We also explain the benefits of holding a CPP, your ongoing obligations, the consequences of providing services without a CPP, and how to cancel or re-apply when your circumstances change.

Resources referred to in this episode:
Regulation CR2 Certificate of Public Practice
Regulation CR3 Public Practice Regulation
For support contact the Professional Standards Team
PODCAST: CA ANZ’s Professional Standards Scheme – your questions
Smaller Practices Centre
Contact the podcast

 

<a href="https://www.linkedin.com/in/kristen-wydell-11426548/">Kristen Wydell</a>, General Manager &ndash; Professional Standards, returns to Small Firm, Big Impact to demystify Certificates of Public Practice (CPP) for members based in Australia.
Listen along for a clear, practical walkthrough of CPP&rsquo;s for CA ANZ members. We unpack what a CPP is, who must hold one, key eligibility checklists, and application guidance.
We also explain the benefits of holding a CPP, your ongoing obligations, the consequences of providing services without a CPP, and how to cancel or re-apply when your circumstances change.
Resources referred to in this episode:
<ul>
<li><a href="https://www.charteredaccountantsanz.com/member-services/member-obligations/regulations-and-guidance/australian-regulations">Regulation CR2 Certificate of Public Practice</a></li>
<li><a href="https://www.charteredaccountantsanz.com/member-services/member-obligations/regulations-and-guidance/australian-regulations">Regulation CR3 Public Practice Regulation</a></li>
<li>For support contact the <a href="https://www.charteredaccountantsanz.com/contact-us">Professional Standards Team</a></li>
<li><a href="https://www.charteredaccountantsanz.com/news-and-analysis/news/podcasts/small-firm-big-impact/s5e7-ca-anzs-professional-standards-scheme">PODCAST: CA ANZ&rsquo;s Professional Standards Scheme &ndash; your questions</a></li>
<li><a href="https://www.charteredaccountantsanz.com/member-services/your-member-benefits/smaller-practices-centre">Smaller Practices Centre</a></li>
<li><a href="mailto:podcast@charteredaccountantsanz.com">Contact the podcast</a></li>
</ul>
&nbsp;

Your guide to Certificates of Public Practice (AU)

https://api.omny.fm/orgs/a34d9ae1-e217-41ad-8f3d-aae30005ee78/clips/b91e9026-c6f9-4192-9bc4-b3b80015616c/transcript

Ruth Owen, the Taxation Ombudsman is back on Small Firm, Big Impact to unpack the findings of the recent review into the ATO’s Registered Agent Phone Line. If you’ve ever faced long wait times, struggled to get the right advice, or wondered what’s being done to improve your experience as a registered agent, this conversation is for you. 

Ruth shares what the review uncovered, the recommendations made to the ATO, and how these changes could impact your day-to-day work. We also discuss the future of Online Services for Agents (OSfA), the importance of connecting with knowledgeable ATO staff, and how you can get involved in shaping the next round of improvements.  

Plus, get a sneak peek into the upcoming review of the ATO’s remission of general interest charge (GIC) - a hot topic for many agents. 

Tune in for practical insights, expert commentary, and resources to help you stay ahead in practice. 

*Update 4 December 2025: The Tax Ombudsman’s refreshed work plan FY25/26 (referenced at 18:55 in this episode) has been released with Compromised Accounts deferred and replaced with the ATO’s use of Director Penalty Notices.

Resources referred to in this episode: 
CA ANZ submission on ATO Registered Agent Phone Line 
Tax Ombudsman report on Registered Agent Phone Line 
Tax Ombudsman review of Online Services for Agents (review yet to commence) 
Tax Ombudsman review of ATO’s management of remission of the general interest charge (GIC) (submissions closed) 
CA ANZ submission to Tax Ombudsman’s review on remission of general interest charge 
CA ANZ submission on the draft ATO concessions framework 
CA ANZ response to Tax Ombudsman’s 2025-26 work plan (May 2025) 
CA ANZ submission to Tax Ombudsman’s 2026 workplan refresh (November 2025) 
Tax Ombudsman’s refreshed work plan FY25/26
Smaller Practices Centre 
Contact the podcast 
Small Firm, Big Impact podcast  

<a href="https://www.linkedin.com/in/ruth-owen-cbe-gaicd-b4b1291/">Ruth Owen</a>, the Taxation Ombudsman is back on Small Firm, Big Impact to unpack the findings of the recent review into the ATO&rsquo;s Registered Agent Phone Line. If you&rsquo;ve ever faced long wait times, struggled to get the right advice, or wondered what&rsquo;s being done to improve your experience as a registered agent, this conversation is for you.&nbsp;
Ruth shares what the review uncovered, the recommendations made to the ATO, and how these changes could impact your day-to-day work. We also discuss the future of Online Services for Agents (OSfA), the importance of connecting with knowledgeable ATO staff, and how you can get involved in shaping the next round of improvements.&nbsp;&nbsp;
Plus, get a sneak peek into the upcoming review of the ATO&rsquo;s remission of general interest charge (GIC) - a hot topic for many agents.&nbsp;
Tune in for practical insights, expert commentary, and resources to help you stay ahead in practice.&nbsp;
*Update 4 December 2025: The Tax Ombudsman&rsquo;s refreshed work plan FY25/26 (referenced at 18:55 in this episode) has been released with Compromised Accounts deferred and replaced with the ATO&rsquo;s use of Director Penalty Notices.
Resources referred to in this episode:&nbsp;
<ul>
<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><a href="https://www.charteredaccountantsanz.com/news-and-analysis/advocacy/policy-submissions/submission-to-tax-ombudsman-on-review-of-ato-agent-phone-line">CA ANZ submission on ATO Registered Agent Phone Line</a>&nbsp;</li>
</ul>
<ul>
<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="2" data-aria-level="1"><a href="https://www.taxombudsman.gov.au/reviews_reports/systemic-review-of-the-effectiveness-of-the-atos-registered-agent-phone-line/">Tax Ombudsman report on Registered Agent Phone Line</a>&nbsp;</li>
</ul>
<ul>
<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="3" data-aria-level="1"><a href="https://www.taxombudsman.gov.au/reviews_reports/review-ato-online-services-for-agents/">Tax Ombudsman review of Online Services for Agents</a> (review yet to commence)&nbsp;</li>
</ul>
<ul>
<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="4" data-aria-level="1"><a href="https://www.taxombudsman.gov.au/reviews_reports/atos-management-of-remission-of-the-general-interest-charge/">Tax Ombudsman review of ATO&rsquo;s management of remission of the general interest charge (GIC)</a> (submissions closed)&nbsp;</li>
</ul>
<ul>
<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="5" data-aria-level="1"><a href="https://www.charteredaccountantsanz.com/member-services/technical/tax/tax-in-focus/submission-to-tax-ombudsmans-review-on-remission-of-general-interest-charge">CA ANZ submission to Tax Ombudsman&rsquo;s review on remission of general interest charge</a>&nbsp;</li>
</ul>
<ul>
<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="6" data-aria-level="1"><a href="https://www.charteredaccountantsanz.com/news-and-analysis/advocacy/policy-submissions/submission-on-the-draft-ato-concessions-framework">CA ANZ submission on the draft ATO concessions framework</a>&nbsp;</li>
</ul>
<ul>
<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="7" data-aria-level="1"><a href="https://www.charteredaccountantsanz.com/news-and-analysis/advocacy/policy-submissions/submission-on-tax-ombudsmans-2025-26-work-plan">CA ANZ response to Tax Ombudsman&rsquo;s 2025-26 work plan</a> (May 2025)&nbsp;</li>
</ul>
<ul>
<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="8" data-aria-level="1"><a href="https://www.charteredaccountantsanz.com/news-and-analysis/advocacy/policy-submissions/submission-to-tax-ombudsmans-2026-workplan-refresh">CA ANZ submission to Tax Ombudsman&rsquo;s 2026 workplan refresh</a> (November 2025)&nbsp;</li>
<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="8" data-aria-level="1"><a href="https://www.taxombudsman.gov.au/publications/reviews-refreshed-work-plan-fy25-26/">Tax Ombudsman&rsquo;s refreshed work plan FY25/26</a></li>
<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="8" data-aria-level="1"><a href="https://www.charteredaccountantsanz.com/member-services/your-member-benefits/smaller-practices-centre">Smaller Practices Centre</a>&nbsp;</li>
</ul>
<ul>
<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="10" data-aria-level="1"><a href="mailto:podcast@charteredaccountantsanz.com">Contact the podcast</a>&nbsp;</li>
</ul>
<ul>
<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="11" data-aria-level="1"><a href="https://www.charteredaccountantsanz.com/news-and-analysis/podcasts/small-firm-big-impact">Small Firm, Big Impact</a> podcast&nbsp;&nbsp;</li>
</ul>

What’s Next for the ATO Agent Phone Line?

https://api.omny.fm/orgs/a34d9ae1-e217-41ad-8f3d-aae30005ee78/clips/ef0dbce5-75dc-4f33-b64b-b3a8008588f0/transcript

In March, 2025 the new CA ANZ Professional Standards Scheme was approved by the Professional Standards Council. CA ANZ has provided a scheme for Australian members in practice since 1997. Kristen Wydell FCA, CA ANZ General Manager – Professional Standards, joins host Gillian Bowen to explain this latest development and what it means for CA ANZ members in public practice.

Resources referred to in this episode:
CA ANZ’s Professional Standards Scheme | CA ANZ
New CA ANZ Professional Standards Scheme approved in Australia | CA ANZ
Sharing Knowledge Webinar
The Scheme and Professional Indemnity insurance | CA ANZ
Professional Standards Council and Professional Standards Authority | CA ANZ
Current Scheme Documents | Professional Standards Councils
Minimum Professional Indemnity (PI) Insurance calculator | CA ANZ
Your Professional Standards Scheme self checkup | CA ANZ
Professional Standards Support | CA ANZ
CA ANZ podcast page

In March, 2025 the new CA ANZ Professional Standards Scheme was approved by the Professional Standards Council. CA ANZ has provided a scheme for Australian members in practice since 1997. <a href="https://www.linkedin.com/in/kristen-wydell-11426548/">Kristen Wydell FCA</a>, CA ANZ General Manager &ndash; Professional Standards, joins host <a href="https://www.linkedin.com/in/gillianbowen/">Gillian Bowen</a> to explain this latest development and what it means for CA ANZ members in public practice.
Resources referred to in this episode:
<ul>
<li><a href="https://www.charteredaccountantsanz.com/member-services/member-obligations/certificate-of-public-practice-reviews-and-compliance/insurance-and-liability/liability-capping-scheme">CA ANZ&rsquo;s Professional Standards Scheme | CA ANZ</a></li>
<li><a href="https://www.charteredaccountantsanz.com/news-and-analysis/news/new-ca-anz-professional-standards-scheme-approved-in-australia">New CA ANZ Professional Standards Scheme approved in Australia | CA ANZ</a></li>
<li><a href="https://charteredacctsanz.sharepoint.com/teams/PublicAffairsPlanning/Shared%20Documents/Podcast/Small%20Firm,%20Big%20Impact/SHARED%20PODCAST%20INFORMATION%20(for%20newsletters,%20social,%20website)/Newsletter,%20Socials,%20Website/2025/&bull;%09https:/www.charteredaccountantsanz.com/news-and-analysis/news/sharing-knowledge/supporting-business">Sharing Knowledge Webinar</a></li>
<li><a href="https://www.charteredaccountantsanz.com/member-services/member-obligations/certificate-of-public-practice-reviews-and-compliance/insurance-and-liability/liability-capping-scheme/the-scheme-and-professional-indemnity-insurance">The Scheme and Professional Indemnity insurance | CA ANZ</a></li>
<li><a href="https://www.charteredaccountantsanz.com/member-services/member-obligations/certificate-of-public-practice-reviews-and-compliance/insurance-and-liability/liability-capping-scheme/The-Professional-Standards-Council-and-Professional-Standards-Authority">Professional Standards Council and Professional Standards Authority | CA ANZ</a></li>
<li><a href="https://urldefense.com/v3/__https:/www.psc.gov.au/professional-standards-schemes/scheme-documents__;!!KKY-X2u5ty1-h_LZrSB9P0w!25tOgK1xWhZXXBtdxy1sgWJZORMFtXJ9-uRgaIj7TflHBwg-RUF-pS0nVpQI-ZWypOuNplpl_u6hyCanjylFZAUxsaBlGQt08gIb_DzXHojn$">Current Scheme Documents | Professional Standards Councils</a></li>
<li><a href="https://www.charteredaccountantsanz.com/tools-and-resources/practice-management/risk-management-and-quality-control/minimum-professional-indemnity-insurance-calculator">Minimum Professional Indemnity (PI) Insurance calculator | CA ANZ</a></li>
<li><a href="https://www.charteredaccountantsanz.com/member-services/mentoring-and-support/professional-and-ethical-support/practical-ethics-advice-series/your-professional-standards-scheme-self-checkup">Your Professional Standards Scheme self checkup | CA ANZ</a></li>
<li><a href="https://www.charteredaccountantsanz.com/member-services/mentoring-and-support/professional-standards-support">Professional Standards Support | CA ANZ</a><a href="https://www.charteredaccountantsanz.com/member-services/member-obligations/certificate-of-public-practice-reviews-and-compliance/certificate-of-public-practice"></a></li>
<li><a href="https://www.charteredaccountantsanz.com/news-and-analysis/news/podcasts/small-firm-big-impact">CA ANZ podcast page</a></li>
</ul>

CA ANZ’s Professional Standards Scheme – your questions

https://api.omny.fm/orgs/a34d9ae1-e217-41ad-8f3d-aae30005ee78/clips/a3905882-5d59-4f48-9ae2-b2f00044f79a/transcript

The New Zealand Government has unveiled Budget 2025, which includes an ‘Investment Boost' to accelerate depreciation, significant changes to KiwiSaver, and additional funding for Inland Revenue. Peter Vial FCA, CA ANZ New Zealand Country Head, and John Cuthbertson FCA, CA ANZ New Zealand Tax and Financial Services Leader join Daniel Webster, CA ANZ New Zealand Public Affairs Manager in this special episode of Small Firm, Big Impact to unpack the announcements. As with any budget, there are winners and losers – tune in to hear the team's analysis, straight from the Beehive Lock-up.

Resources referred to in the episode:
CA ANZ’s 2025 NZ Budget Coverage

The New Zealand Government has unveiled Budget 2025, which includes an &lsquo;Investment Boost' to accelerate depreciation, significant changes to KiwiSaver, and additional funding for Inland Revenue. <a href="https://www.linkedin.com/in/peter-vial-64217781/">Peter Vial FCA</a>, CA ANZ New Zealand Country Head, and <a href="https://www.linkedin.com/in/john-cuthbertson/">John Cuthbertson FCA</a>, CA ANZ New Zealand Tax and Financial Services Leader join Daniel Webster, CA ANZ New Zealand Public Affairs Manager in this special episode of Small Firm, Big Impact to unpack the announcements. As with any budget, there are winners and losers &ndash; tune in to hear the team's analysis, straight from the Beehive Lock-up.
Resources referred to in the episode:
<ul>
<li><a href="https://www.charteredaccountantsanz.com/news-and-analysis/advocacy/new-zealand-budget">CA ANZ&rsquo;s 2025 NZ Budget Coverage</a></li>
</ul>

Insights from the 2025 New Zealand Budget

https://api.omny.fm/orgs/a34d9ae1-e217-41ad-8f3d-aae30005ee78/clips/1e5bc6ae-39b2-4ba1-abd4-b2e5006832b4/transcript

In this episode, host Gillian Bowen explores the cutting-edge advancements transforming the audit profession. Joined by Steven Watson FCA, Managing Director at National Audits Group and Masood Mehmood FCCA, CA, CA ANZ Senior Policy Advocate - Reporting and Assurance, the discussion looks at how Gen AI, automation, and other innovative tools are changing the audit process, enhancing efficiency, and ensuring higher quality outcomes. The discussion also addresses the opportunities and challenges for audit firms, especially smaller-sized practices, and highlights the new CA ANZ resource, Audit and technology playbook: A practitioner’s guide. Find out how to stay competitive in a tech-driven environment and gain valuable insights from our experts. 

Resources referred to in this episode: 
Audit and technology playbook: A practitioner’s guide 
Acuity article on the guide
CA ANZ Cyber Security Playbook
CA ANZ’s Certificate in AI Fluency
CA ANZ’s micro courses 
Exploring the IESBA Code - A Focus on Technology guide
IESBA’s Technology-related Revisions to the Code
IAASB ISA 220 (Revised), Quality Management for an Audit of Financial Statements
IAASB ISA 315 (Revised), Identifying and Assessing Risks of Material Misstatements
International Standard on Quality Management (ISQM) 1 

In this episode, host <a href="https://www.linkedin.com/in/gillianbowen/">Gillian Bowen</a> explores the cutting-edge advancements transforming the audit profession. Joined by <a href="https://www.linkedin.com/in/stevenwatson11/">Steven Watson FCA</a>, Managing Director at National Audits Group and <a href="https://www.linkedin.com/in/masood-mehmood-fcca-ca-861b8b10/">Masood Mehmood FCCA, CA</a>, CA ANZ Senior Policy Advocate - Reporting and Assurance, the discussion looks at how Gen AI, automation, and other innovative tools are changing the audit process, enhancing efficiency, and ensuring higher quality outcomes. The discussion also addresses the opportunities and challenges for audit firms, especially smaller-sized practices, and highlights the new CA ANZ resource,&nbsp;<a href="https://www.charteredaccountantsanz.com/news-and-analysis/media-centre/press-releases/the-power-of-advanced-technologies-in-audit">Audit and technology playbook: A practitioner&rsquo;s guide</a>. Find out how to stay competitive in a tech-driven environment and gain valuable insights from our experts.&nbsp;
Resources referred to in this episode:&nbsp;
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"><a href="https://www.charteredaccountantsanz.com/news-and-analysis/media-centre/press-releases/the-power-of-advanced-technologies-in-audit">Audit and technology playbook: A practitioner&rsquo;s guide</a>&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"><a href="https://www.acuitymag.com/business/five-ways-auditors-can-lead-digital-transformation?adobe_mc=MCMID%3D81338469364423418454219640488135553009%7CMCORGID%3DE8464D1A576ABE727F000101%2540AdobeOrg%7CTS%3D1746164629">Acuity</a> article on the guide</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"><a href="https://www.charteredaccountantsanz.com/tools-and-resources/client-service-essentials/business-mindset/ca-cyber-security-playbook">CA ANZ Cyber Security Playbook</a></li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1">CA ANZ&rsquo;s&nbsp;<a href="https://www.charteredaccountantsanz.com/news-and-analysis/media-centre/press-releases/accountants-balancing-their-skills-with-new-ai-fluency-certificate">Certificate in AI Fluency</a></li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1">CA ANZ&rsquo;s&nbsp;<a href="https://charteredaccountantsanz.my.site.com/MyCA/s/login/?display=page&amp;ec=302&amp;inst=W2&amp;startURL=%2FMyCA%2Fsetup%2Fsecur%2FRemoteAccessAuthorizationPage.apexp%3Fsource%3DCAAAAZakJ4yJMDAwMDAwMDAwMDAwMDAwAAAA_qaB1H9fAP5_QZiCWhH6C7DpULDXhJ52zuQzpF2lUIEMvRlpZy6JQBr0S4rqA-ZJpIshF8dqtId_kgMbWzkyyD2KByIctYrc5QyQRrq8k8jTNrX9LRBWFKrZ4I54QgtBlAwmpn644qe3MJ2bK-cWykWKiHbv29rQqlG-vcL9eE36Ncx7Kcw_3dtg6PmQaNkuOIL7UEaAPbI3kTq-TlpcDHTQ_vTYE_D8vweTrPDZIcrsWiLf8adBpcU2EtIWynIIjWByzBuu3SLivfovRlXtlUdMvL0_eP5XSCZo19AHbd69bwgQcDN1vcxRglWsso6rhV6a7ZubW6YlP2nVcqf8uDJVKMVdyqZmVgg2M9h0SMZ-VaGkCBHGkUOcnF7OJiO1ZzGAkowwJqUmAm8M3YjkFzw5Qr_gl_ihzFoD1PKuAUp7ViT-xuIIIIO3FgapAQw70bEtuaKqH_D3gVk9iPcIWSahF6OWAhQUF7q5nMUj8mj2xet62_zRUyfZ8EjuQqDBqRxP0ONVm6nR8gedNVDefz1TjJApryxbuMF1ktTASebM64nHeG77jC7fVbvKBdkOFuoki0vp96UuVoPmXc0IPpwTiCy-txMrj5ck_JooTf8VxN_xBmcJuk8wPXVTdJEtr0QU8r7If0MYnhRGPbqCr8piuF3kXcYy994Dq4Fznap9l0Nz0KK07ttipku1l03eZiO6O1-X_PNDyES9rerUnx9XjP4pgW4oMvEoLaRNfs9fF3s4egwHFrk-Zm-TbUrIQ80m10JlZpAqUkI6BffbFXJlHn3OBCl27K-Oj7A7XVgL%26display%3Dpage">micro courses</a>&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"><a href="https://www.ifac.org/knowledge-gateway/ethics/publications/exploring-iesba-code-focus-technology#:~:text=Exploring%20the%20IESBA%20Code%20%2D%20A,Code%20to%20technology%2Drelated%20matters.">Exploring the IESBA Code - A Focus on Technology guide</a></li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"><a href="https://www.ethicsboard.org/publications/final-pronouncement-technology-related-revisions-code">IESBA&rsquo;s Technology-related Revisions to the Code</a></li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"><a href="https://www.iaasb.org/publications/international-standard-auditing-220-revised-quality-management-audit-financial-statements">IAASB ISA 220 (Revised),&nbsp;Quality Management for an Audit of Financial Statements</a></li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"><a href="https://www.iaasb.org/publications/isa-315-revised-2019-identifying-and-assessing-risks-material-misstatement">IAASB ISA 315 (Revised),&nbsp;Identifying and Assessing Risks of Material Misstatements</a></li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"><a href="https://www.iaasb.org/publications/international-standard-quality-management-isqm-1-quality-management-firms-perform-audits-or-reviews">International Standard on Quality Management (ISQM) 1</a>&nbsp;</li>
</ul>

Audit Innovation: tech-driven opportunities for smaller firms

https://api.omny.fm/orgs/a34d9ae1-e217-41ad-8f3d-aae30005ee78/clips/ed0e7c70-585c-4367-a8f6-b2d10058c8b6/transcript

Small Firm, Big Impact Host Gillian Bowen catches up* with Ruth Owen, the Inspector-General of Taxation and Taxation Ombudsman, about crucial updates and insights that Chartered Accountants need to know. Hear about recent focus areas for the Tax Ombudsman, including ATO service standards and ATO letters. Ruth also shares valuable information on the role of the Tax Ombudsman, elimination of the backlog for the complaints line and how you can effectively address and escalate client issues. This discussion gives a useful update on the evolving landscape of tax administration and how the Tax Ombudsman can also assist with Tax Practitioner Board matters. 

Resources referred to in this episode: 
Tax Ombudsman website 
Tax Ombudsman’s work plan 
Tax Ombudsman’s systemic review of the effectiveness of the ATO’s registered agent phone line 
Poll on the ATO’s registered agent phone line 
Tax Ombudsman’s review of ATO letters and written communications 
Escalate complaints about the ATO with the Tax Ombudsman via its website or telephone on 1300 44 88 29 (1300 IGT TAX) 

*This episode was recorded on 2 April 2025.

<a href="https://www.charteredaccountantsanz.com/news-and-analysis/news/podcasts/small-firm-big-impact">Small Firm, Big Impact</a> Host&nbsp;<a href="https://www.linkedin.com/in/gillianbowen/">Gillian Bowen</a> catches up* with <a href="https://www.linkedin.com/in/ruth-owen-cbe-gaicd-b4b1291/">Ruth Owen</a>, the <a href="https://www.igt.gov.au/">Inspector-General of Taxation and Taxation Ombudsman</a>, about crucial updates and insights that Chartered Accountants need to know. Hear about recent focus areas for the Tax Ombudsman, including ATO service standards and ATO letters. Ruth also shares valuable information on the role of the Tax Ombudsman, elimination of the backlog for the complaints line and how you can effectively address and escalate client issues. This discussion gives a useful update on the evolving landscape of tax administration and how the Tax Ombudsman can also assist with Tax Practitioner Board matters.&nbsp;
Resources referred to in this episode:&nbsp;
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"><a href="https://www.igt.gov.au/">Tax Ombudsman</a> website&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"><a href="https://www.igt.gov.au/forward-workplan-for-systemic-reviews-2024-25/">Tax Ombudsman&rsquo;s work plan</a>&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"><a href="https://www.igt.gov.au/current-investigation-reports/systemic-review-of-the-effectiveness-of-the-atos-registered-agent-phone-line/">Tax Ombudsman&rsquo;s systemic review of the effectiveness of the ATO&rsquo;s registered agent phone line</a>&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"><a href="https://forms.office.com/Pages/ResponsePage.aspx?id=IlwxrA1zc0WrcRbBk-0Nz6Cg5qqGTnFOmHcx5NZBZAlUMVU0QVZUR0UxMEhVWThOVDFQRjMzRTc5Vi4u">Poll on the ATO&rsquo;s registered agent phone line</a>&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"><a href="https://www.igt.gov.au/current-investigation-reports/review-of-ato-letters-and-written-communications/">Tax Ombudsman&rsquo;s review of ATO letters and written communications</a>&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1">Escalate complaints about the ATO with the Tax Ombudsman via its&nbsp;<a href="https://www.igt.gov.au/lodge-a-complaint/">website</a> or telephone on <a href="tel:1300448829">1300 44 88 29</a> (<a href="tel:1300448829">1300 IGT TAX</a>)&nbsp;</li>
</ul>
*This episode was recorded on 2 April 2025.
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Tax System Challenges: Insights from the Tax Ombudsman

https://api.omny.fm/orgs/a34d9ae1-e217-41ad-8f3d-aae30005ee78/clips/6349ce8a-097a-4777-82be-b2b8000d23ad/transcript

The Treasurer handed down his fourth Federal Budget on March 25, 2025, and his last before the Australian election.

CA ANZ experts were in the Budget lock-up to analyse the announcements, including tax cuts, a missed opportunity for small business and proposed sanctions for tax agents.

Tax, Superannuation, and Financial Advice Leader Susan Franks CA joined Gillian Bowen to go through the announcements that impact Chartered Accountants.

Resources referred to in the episode:
Check out CA ANZ’s Federal Budget Coverage
Visit the Smaller Practices Centre 

The Treasurer handed down his fourth Federal Budget on March 25, 2025, and his last before the Australian election.
CA ANZ experts were in the Budget lock-up to analyse the announcements, including tax cuts, a missed opportunity for small business and proposed sanctions for tax agents.
Tax, Superannuation, and Financial Advice Leader <a href="https://www.linkedin.com/in/susan-franks-b9179615/">Susan Franks CA</a> joined <a href="https://www.linkedin.com/in/gillianbowen/">Gillian Bowen</a> to go through the announcements that impact Chartered Accountants.
Resources referred to in the episode:
<ul>
<li>Check out&nbsp;<a href="https://www.charteredaccountantsanz.com/news-and-analysis/advocacy/australian-federal-budget">CA ANZ&rsquo;s Federal Budget Coverage</a></li>
</ul>
<ul>
<li>Visit the <a href="https://www.charteredaccountantsanz.com/member-services/smp-resource-centre">Smaller Practices Centre</a>&nbsp;</li>
</ul>

Federal Budget 2025-2026: Insights for CAs

https://api.omny.fm/orgs/a34d9ae1-e217-41ad-8f3d-aae30005ee78/clips/b73097de-8ea9-4311-8ad5-b2ae001a8416/transcript

‘Small Firm, Big Impact’ is the podcast small and medium sized practices need right now. The latest series is full of factual and practical content from experts, giving chartered accountants, the up-to-date information they need to do their jobs. Each episode Chartered Accountants ANZ Public Affairs Manager Gillian Bowen will pick the brains of a range of people across the profession including CA ANZ experts as well as guests who know a thing or two about public practice.

‘Small Firm, Big Impact’ is the podcast small and medium sized practices need right now. The latest series is full of factual and practical content from experts, giving chartered accountants, the up-to-date information they need to do their jobs. Each episode Chartered Accountants ANZ Public Affairs Manager <a href="https://www.linkedin.com/in/gillian-bowen-7b310215b/" aria-label="Link Gillian Bowen">Gillian Bowen</a> will pick the brains of a range of people across the profession including CA ANZ experts as well as guests who know a thing or two about public practice.

Giving Chartered Accountants, the up-to-date information they need to do their jobs.

Small Firm, Big Impact

Small Firm, Big Impact is our long-form podcast exploring the biggest ideas, challenges, and opportunities reshaping smaller accounting firms across Australia and New Zealand. 

Hosted by Lisa Lintern from CA ANZ External Affairs, each episode dives into the leadership perspectives, strategic decisions, and real-world stories that help smaller firms stay future-ready in a rapidly changing environment. 

Whether it’s innovation, practice growth, technology, client expectations, or the evolving role of the practitioner, these conversations give you context, clarity, and inspiration to lead with confidence. 

For quick regulatory updates and time-sensitive news, explore our companion podcast, Small Firm, Big Impact Express. 

 

Disclaimer: The opinions and statements expressed in this podcast are provided for general information only and are not intended to be legal, professional or financial advice, nor do they reflect the opinions of Chartered Accountants ANZ. To the fullest extent permitted by law, Chartered Accountants ANZ is not liable for any statement or opinion, or for any error or omission in this podcast, nor is it liable for any direct, indirect, special or consequential losses or damages of any kind, or loss of profit, loss or corruption of data, business interruption or indirect costs, arising out of or in connection with this podcast or the information contained in it, whether such loss or damage arises in contract, negligence, tort, under statute, or otherwise.

Small Firm, Big Impact is our long-form podcast exploring the biggest ideas, challenges, and opportunities reshaping smaller accounting firms across Australia and New Zealand.&nbsp;
Hosted by Lisa Lintern from CA ANZ External Affairs, each episode dives into the leadership perspectives, strategic decisions, and real-world stories that help smaller firms stay future-ready in a rapidly changing environment.&nbsp;
Whether&nbsp;it&rsquo;s&nbsp;innovation, practice growth, technology, client expectations, or the evolving role of the practitioner, these conversations give you context, clarity, and inspiration to lead with confidence.&nbsp;
For quick regulatory updates and time-sensitive news, explore our companion podcast,&nbsp;Small Firm, Big Impact Express.&nbsp;
&nbsp;
Disclaimer: The opinions and statements expressed in this podcast are provided for general information only and are not intended to be legal, professional or financial advice, nor do they reflect the opinions of Chartered Accountants ANZ. To the fullest extent permitted by law, Chartered Accountants ANZ is not liable for any statement or opinion, or for any error or omission in this podcast, nor is it liable for any direct, indirect, special or consequential losses or damages of any kind, or loss of profit, loss or corruption of data, business interruption or indirect costs, arising out of or in connection with this podcast or the information contained in it, whether such loss or damage arises in contract, negligence, tort, under statute, or otherwise.

Small Firm, Big Impact

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