Abhi Roy, Sr. Outbound Product Manager at ServiceNow, discusses Cloud Cost Management, its importance, challenges faced by companies, and how ServiceNow's cloud cost management product addresses these challenges. He also highlights the integration of cloud cost management into company operations and the future developments of the product. Guest - Abhi Roy, Sr. Outbound Product Manager at ServiceNow Host - Steve Miller Episode Producer - Chris Price For more information head over to our documentation site. Subscribe today! Apple Podcasts Google Podcasts Spotify Stitcher TuneIn RSS

On this episode of TechBytes we discuss the significance of curiosity in understanding product use and the role of AI in technical writing. Our guest is Katie Ott, Senior Director, Content Operations and Experiences at ServiceNow, and shares her experience as a technical writer and manager, emphasizing the evolution of technical writing from formal to conversational style. She also highlights the value of AI as a tool to enhance efficiency and provide different perspectives. Katie also points out the importance of curiosity in technical organizations for seeking knowledge and gathering information. Guest - Katie Ott, Senior Director, Content Operations and Experiences at ServiceNow Host - Bobby Brill, Senior Multimedia Producer For more information head over to our documentation site. Subscribe today! Apple Podcasts Google Podcasts Spotify Stitcher TuneIn RSS

On this episode of TechBytes we talk with three experts in the field of language and linguistics and delve into the importance of linguistics in making AI successful. Our discussion includes Roberto Bacci, Manager, Content Development in ATG, along with Midam Kim and Ryan Dux, both Senior Linguists in ATG here at ServiceNow. We get a quick lesson in linguistics and how it is paramount in achieving the goal of making large language models more human-like and emotionally intelligent for customer interaction, and the application of linguistics in enhancing AI and LLMs at ServiceNow. The team also explores the role of emotion, empathy, friendliness, and trust in AI communication and interaction, highlighting the various challenges and strategies involved. The conversation provides insights into the evolving field of linguistics and its impact on AI technology. Guests - Roberto Bacci, Midam Kim, Ryan Dux Host - Bobby Brill For more information head over to our documentation site. Subscribe today! Apple Podcasts Google Podcasts Spotify Stitcher TuneIn RSS

In this episode of TechBytes we discuss the importance of human-centered AI, focusing on the collaboration between technology and humans. Jessa Anderson, manager UX Research at ServiceNow, talks about integrating UX research with generative AI, emphasizing transparency, feedback, and human oversight. We dive into the need to set realistic expectations, guide users on how to interact with AI, and elevate the human experience. Jessa also touches on the nuances of AI usability, the role of personas in UX research, and the significance of transparency in AI interactions. We have some great episodes coming in the next few weeks featuring more discussions on GenAI, UX, and Linguistics with guests including Di Le, Hayley Mortin, Katie Ott, Roberto Bacci, Midam Kim, Ryan Dux, Abhi Roy and more. Guest - Jessa Anderson - Manager, UX Research, AI Experience Research Department Episode host -  Bobby Brill For more information head over to our documentation site. Subscribe today! Apple Podcasts Google Podcasts Spotify Stitcher TuneIn RSS

This episode of TechBytes features a discussion between Di Le, Human Centered & Responsible AI Design Strategist at ServiceNow and Hayley Mortin, Sr. UX Researcher, AI/ML UX Research here at ServiceNow about the impact and evolution of AI, particularly ChatGPT, in various industries. They discuss the widespread adoption, ethical and societal concerns, public dialogue, and the transformative potential of AI in creative and bureaucratic processes. The conversation highlights the emerging roles and diverse skill sets that are gaining importance in the AI industry, along with the need for human oversight in AI decision-making. Guests - Di Le, Human Centered & Responsible AI Design Strategist Hayley Mortin, Sr. UX Researcher, AI/ML UX Research Host - Bobby Brill, Senior Multimedia Producer For more information head over to our documentation site. Subscribe today! Apple Podcasts Google Podcasts Spotify Stitcher TuneIn RSS

In this episode, Product Managers Juliana Beauvais and Narayan Balabascarane tell us how ServiceNow Enterprise Asset Management extends traditional asset management to the enterprise level for all types of assets. This episode covers: What is enterprise asset management? How does Now EAM work? How did Now EAM get started and evolve? How does a company start thinking about enterprise asset management? How does a company get started with Now EAM? Tips for using Now EAM What’s in store for Now EAM down the road? For more information, see: Product documentation: Enterprise Asset Management ServiceNow Community: EAM articles ServiceNow Community: EAM blog ServiceNow Community Webinar: Setting up for success with EAM Your feedback helps us serve you better – please leave us a comment. Subscribe today! Apple Podcasts Google Podcasts Spotify Stitcher TuneIn RSS

In this episode, Product Manager Sibo Ding tells us how natural language understanding (NLU) capability improves performance and user experience for Virtual Agent, AI Search, and other ServiceNow user interface features. This episode covers: What is NLU? How does ServiceNow use NLU? How does ServiceNow NLU work? How does a company add NLU to its ServiceNow products? What’s in store for ServiceNow NLU in the future? For more information, see: Product documentation: Natural Language Understanding ServiceNow Community: Virtual Agent & NLU Your feedback helps us serve you better – please leave us a comment. Subscribe today! Apple Podcasts Google Podcasts Spotify Stitcher TuneIn RSS

In this episode, Product Manager Vaisakh Krishnan tells us how the Now ESG Management product helps companies develop, manage and report on their Environmental, Social, and Governance program. This episode covers: What is ESG and why is it important? ESG challenges Using ESG Management to develop an ESG program ESG Command Center Getting started For the future For more information, see: Product documentation: Environmental, Social, and Governance Management Servicenow.com: ESG Management YouTube webinar: Introducing ESG Management YouTube webinar: What’s New in ESG Management Your feedback helps us serve you better – please leave us a comment! Subscribe to iTunes

In this episode, Portfolio Manager Mary Vanatta talks about the Common Service Data Model (CSDM), which brings all your data together across the entire platform to help your ServiceNow apps work together better, and enables enterprise-wide reporting. This episode covers: What is CSDM? A new way of operating Implementing CSDM Getting started For more information, see: Product documentation: Common Service Data Model CSDM 4.0 White paper Now Create: CSDM Getting Started Workshop Now Create: CSDM Data Modeling Workbook Now Create: CSDM Data Model Examples Community article: 20 Steps to Align to CSDM Your feedback helps us serve you better – please leave us a comment! Subscribe to iTunes

In this episode, product manager Caitlin Morse and development lead Justin Hardin talk about Digital Portfolio Management (DPM), a new way to manage your company’s apps and digital services. This episode covers: Overview of DPM Enterprise and personal portfolios KPIs to monitor your apps and services Getting started Scaling up Plans for the future For more information, see: Product documentation: Digital Portfolio Management Video: Digital Portfolio Management overview Digital Services Forum Your feedback helps us serve you better – please leave us a comment! Subscribe to iTunes

In this episode, product manager Jina Li and lead engineer Sravani Nuti talk about App Engine Studio, which helps everyone build ServiceNow apps, not just developers. This episode covers:  Overview and history of AES  Getting started with AES  Scaling up  Collaborating to develop apps more effectively  Flexibility in deploying apps  Plans for the future  For more information, see:  Product documentation: App Engine Studio  Community forum  Community blog: Where to start with App Engine Studio ServiceNow Developer Program  Citizen Development Program  Your feedback helps us serve you better – please leave us a comment!  Subscribe to iTunes 

In this episode, product manager Manjeet Singh talks about Process Optimization, a ServiceNow native process-mining application to help process owners and business analysts identify, streamline, and automate workflows for their enterprise. This episode covers: What is process optimization? Identifying and streamlining processes Evolution of the Process Optimization app Integrating Process Optimization with other capabilities Getting started with Process Optimization Plans for the future For more information, see: Product documentation: Process Optimization Community forum: Process Optimization Your feedback helps us serve you better! Did you find this podcast helpful? Please leave us a comment to tell us why or why not. Subscribe to iTunes

In this episode, product manager Niki Patel talks about the Workforce Optimization application for IT service managers, including some new features for the Rome release to help companies take full advantage of today’s distributed workforce. This episode covers: What is Workforce Optimization? Flexible scheduling and on-call Forecasting agent demand Performance Analytics and KPIs for individual agents Using external learning resources for agents For more information, see: Product documentation: Workforce Optimization for ITSM Community blog: Workforce Optimization for ITSM - Rome features Community article: Managing on-call and normal workshifts in Workforce Optimization for ITSM Community article: Driving Employee Engagement and Upskilling the Workforce through Coaching With Learning Your feedback helps us serve you better! Did you find this podcast helpful? Please leave us a comment to tell us why or why not. Subscribe to iTunes

In this episode, product owner Greg Morrison talks about a new feature for Change Management. Change Success Score measures the success rate for each change team over time to help improve their performance and refine your change process. This episode covers: Background: Change Management Change Success Score (CSS) overview Good ways to use CSS What CSS values mean Getting started Behind the scenes: how CSS works For more information, see: Product documentation: Change Success Score Your feedback helps us serve you better! Did you find this podcast helpful? Please leave a comment. Subscribe to iTunes

In this episode, product manager Raghu Vemuri talks about the PI Workbench application, new in the Paris release. PI Workbench helps you add machine learning (ML) to your ServiceNow workflows, and monitor and manage the results. This episode covers: What is PI Workbench all about? Common use cases Pretrained ML models Using Guided Setup to create ML models Help with implementing ML Performance analytics for ML Getting started For more information, see: Product documentation: ITSM Predictive Intelligence Workbench Product documentation: HR Predictive Intelligence Workbench Predictive Intelligence Community: Predictive Intelligence   Your feedback helps us serve you better! Did you find this podcast helpful? Please leave a comment to tell us why or why not. Subscribe to iTunes

In this episode, product owners Rohan Tyagi and Julian Flores talk about managing and optimizing concurrent software licenses using the ServiceNow Software Asset Management (SAM) application, including the integration of the OpenLM license management solution in the Orlando release. This episode covers: Quick overview of Software asset management How does the SAM app help? Using the SAM app to optimize the use of concurrent licenses OpenLM integration with the SAM app Tips for getting started For more information, see: Product documentation: Software Asset Management Community: Software Asset Management Your feedback helps us serve you better! Did you find this podcast helpful? Please leave us a comment. Subscribe to iTunes

In this episode, product owners Lawrence Eng and Chaya Kornreich talk about the new Idea Portal in the Now Community. Based on the Now Platform’s Idea Portal feature, the Community portal lets members suggest enhancements to ServiceNow products, and search, vote and comment on suggestions from other members. This episode covers: What is the ServiceNow Idea Portal feature? Implementing the Idea Portal in the Now Community Suggesting enhancements Searching, commenting and voting Community support – top suggestions Tips for starting your own Idea Portal For more information, see: Product documentation: Idea Portal Now Community documentation: Idea Portal Your feedback helps us serve you better! Did you find this podcast helpful? Please leave us a comment.

In this episode, product manager Niki Patel talks about the new Vendor Manager Workspace application. This app helps vendor managers by aggregating vendor data from across the platform and providing analytics to help monitor and evaluate vendor performance. This episode covers: What is vendor management? What does Vendor Manager Workspace do? Beyond the old Vendor Performance app Aggregating vendor data and evaluating performance Getting started What’s in store in future releases? For more information, see: Product documentation: Understanding the Vendor Manager Workspace experience Community blog: Digital transformation and the role of your vendors Community blog: Vendor Management Workspace Overview Your feedback helps us serve you better! Did you find this podcast helpful? Please leave us a comment to tell us why or why not.

In this episode, product manager David Thigpen talks about the new Service Owner Workspace application. This app helps service owners by aggregating service data from across the platform and providing analytics to help monitor and evaluate service trends and performance. This episode covers: Service Owner Workspace and Service Portfolio Management What does Service Owner Workspace do? Metrics on performance and trends Spend estimates and change impacts Integration with other ITSM apps Getting started What’s in store in future releases? For more information, see: Product documentation: Service Owner Workspace premium experience Community topic page: Service Portfolio Management Your feedback helps us serve you better! Did you find this podcast helpful? Please leave us a comment to tell us why or why not.

In this episode, Manjeet Singh talks about the Skills Management application. This app makes it easy to track and manage your people’s skills and proficiency to guide training and work assignments, and to show the real value of your coaching and training efforts. This episode covers: What is skills management? Managing skills for individuals, teams and projects Automating skills assessment and management Evaluating skill gaps and training efforts Automating work assignments Getting started Sneak peak at future enhancements For more information, see: Product documentation: Skills Management Your feedback helps us serve you better! Did you find this podcast helpful? Please leave us a comment to tell us why or why not.

In this episode, Darius Koohmarey and Nabil Asbi talk about the Virtual Agent feature with natural language understanding. Virtual Agent lets your apps interact with users in human conversations, and NLU helps the system figure out what they really want. This episode covers: Virtual Agent components What makes the Virtual Agent workbot different? How does NLU enhance Virtual Agent? Virtual Agent Designer What’s new in the New York release? For more information, see: Product documentation: Virtual Agent Product documentation: Natural Language Understanding in Virtual Agent Your feedback helps us serve you better! Did you find this podcast helpful? Please leave us a comment to tell us why or why not.

In this episode, Darius Koohmarey talks with product manager Jason Occhialini about the Change Management application, which helps organizations govern the introduction of changes to improve their capabilities and services with minimal risk and impact to operations. Jason tells us about: The value of change management to an organization Change types: standard, emergency and normal Managing the risks of changes The Change Advisory Board For more information, see: Product Documentation: Change Management Product Documentation: Change Management release notes for Madrid Videos: Change Management Your feedback helps us serve you better. Did you find this podcast helpful? Please leave a comment! To catch clips behind the scenes with our guests and hear about new episodes before they’re published, follow @NOWsupport on Twitter. You can also search Twitter using #SNtechbytes for previous podcasts, video clips and pictures.

In this episode, product manager Darius Koohmarey tells us about the ITSM Walk-Up Experience in the Madrid release. London streamlined the walk-up experience for people requesting IT service. In Madrid, the focus is on the fulfillers, and Darius tells us about the highlights. He also gives us some tips for migrating Walk-Up from London to Madrid. This episode covers: New features for requestors Agent Workspace for walk-up technicians Advanced Work Assignment for routing work Tips for smooth migration to Madrid For more information, see: Product Documentation: Walk-Up Experience Product Documentation: Walk-Up Experience release notes Video: ITSM Walk-Up Experience Podcast: Episode 45: The Walk-Up Experience (London) Your feedback helps us serve you better. Did you find this podcast helpful? Please leave a comment! To catch clips behind the scenes with our guests and hear about new episodes before they’re published, follow @NOWsupport on Twitter. You can also search Twitter using #SNtechbytes for previous podcasts, video clips and pictures.

In this episode, product manager Manjeet Singh talks about the new Coaching application on the Now Platform. Coaching helps you train service desk agents and other employees at critical moments in their job processes, with conditional automated virtual coaching right when they need it. This episode covers: Roles: coach and trainee The coaching process Virtual coaching Building coaching into a workflow Integrating other ServiceNow capabilities For more information, see: Product Documentation: Coaching Product Documentation: Coaching release notes Your feedback helps us serve you better. Did you find this podcast helpful? Please leave a comment! To catch clips behind the scenes with our guests and hear about new episodes before they’re published, follow @NOWsupport on Twitter. You can also search Twitter using #SNtechbytes for previous podcasts, video clips and pictures.

In this episode, product manager Josh Russ talks about the mobile platform and Mobile Studio, an easy way to bring ServiceNow apps to the mobile world. This episode covers: Mobile capabilities and features Using native phone functionality Using Mobile Studio to create mobile apps Using Virtual Agent on the mobile platform Roadmap for the future For more information, see: Product Documentation: Mobile navigation and configuration Product Documentation: ServiceNow mobile release notes - Madrid Your feedback helps us serve you better. Did you find this podcast helpful? Please leave a comment! To catch clips behind the scenes with our guests and hear about new episodes before they’re published, follow @NOWsupport on Twitter. You can also search Twitter using #SNtechbytes for previous podcasts, video clips and pictures.

In this episode, Michael Slabodnick and Jake Burman talk about Flow Designer, a simple way to create automated workflows using natural language - no code! This episode covers: Flow Designer vs Workflow IntegrationHub for integrating third-party APIs Evolution – past, present, and future New features for the Madrid release For more information, see: Product Documentation: Flow Designer Product Documentation: Flow Designer release notes – Madrid Community blog post: Best Practices for Flow Designer Your feedback helps us serve you better! Did you find this podcast helpful? Please leave a comment to tell us why or why not. To catch clips behind the scenes with our guests and hear about new episodes before they’re published, follow @NOWsupport on Twitter. You can also search Twitter using #SNtechbytes for previous podcasts, video clips and pictures.

In this episode, Michael Thompson and Grant Hulbert talk about using the powerful capabilities of IBM Watson in applications you develop for the Now Platform. This episode covers: What can Watson do for you? How is Watson integrated into the Now Platform? How to start using Watson Watson use cases For more information, see: Community blog post: Easily Connect ServiceNow to IBM Watson Services Community white paper: ServiceNow Integration with IBM Watson Conversation Service Download at ServiceNow Developers > Share: IBM Watson Services Your feedback helps us serve you better! Did you find this podcast helpful? Please leave a comment to tell us why or why not. To catch clips behind the scenes with our guests and hear about new episodes before they’re published, follow @NOWsupport on Twitter. You can also search Twitter using #SNtechbytes for previous podcasts, video clips and pictures.

In this episode, Darius Koohmarey and Daryl Rodrigues talk about the the walk-up approach to IT support and how the ServiceNow Walk-Up application can support that approach. This episode covers: What is a “walk-up”? What is a walk-up like for users and technicians? How does the Walk-Up application support a walk-up operation? How do you set up a walk-up operation with the Walk-Up app? For more information, see: Product documentation: Walk-Up Experience Blog post: Utilizing a walk-up contact channel Your feedback helps us serve you better! Did you find this podcast helpful? Please leave a comment to tell us why or why not. To catch clips behind the scenes with our guests and hear about new episodes before they’re published, follow @NOWsupport on Twitter. You can also search Twitter using #SNtechbytes for previous podcasts, video clips and pictures.

In this episode, Sree Subramaniam talks about new codeless Discovery patterns for discovering new resources and delivering new content through stores. This episode covers: Using patterns for codeless discovery Delivering new discovery patterns faster through stores Near-real-time discovery for Kubernetes containers New Discovery content for S3 storage, cloud resources, and more Use case: Discovery and Software Asset Management (SAM) deep dive Event-driven discovery for Kubernetes containers For more information, see: Product documentation: Discovery Your feedback helps us serve you better! Did you find this podcast helpful? Please leave a comment to tell us why or why not. To catch clips behind the scenes with our guests and hear about new episodes before they’re published, follow @NOWsupport on Twitter. You can also search Twitter using #SNtechbytes for previous podcasts, video clips and pictures.

In this episode, Darius Koohmarey and Nathan Holm talk about Virtual Agent (VA), a ServiceNow chatbot that streamlines the interactions between a company and its customers and employees. This episode covers: What does VA do? What does VA look like to users? How do developers build VA into their systems? How about natural language capabilities? How do customers get started with VA? For more information, see: Product documentation: Virtual Agent Your feedback helps us serve you better! Did you find this podcast helpful? Please leave a comment to tell us why or why not. To catch clips behind the scenes with our guests and hear about new episodes before they’re published, follow @NOWsupport on Twitter. You can also search Twitter using #SNtechbytes for previous podcasts, video clips and pictures.

In this episode, Manjeet Singh talks about the Continual Improvement Management application to help organizations manage their continual-improvement efforts. This episode covers: Challenges of managing continual improvement Spotting opportunities for continual improvement Differences from change management and demand/project Integration with other applications For more information, see: Product documentation: Continual Improvement Management Your feedback helps us serve you better! Did you find this podcast helpful? Please leave a comment to tell us why or why not. To catch clips behind the scenes with our guests and hear about new episodes before they’re published, follow @NOWsupport on Twitter. You can also search Twitter using #SNtechbytes for previous podcasts, video clips and pictures.

In this episode, Darius Koohmarey and Sameep Kodia talk about the Embedded Help and Guided Tour features to give users helpful info while they're using the product. This episode covers: What is embedded help? Context sensitivity: domain, product screen, and user role Supported media types What is a guided tour? Guided Tour Designer For more information, see: Product documentation: Embedded help and guided tours Blog post: Embedded Help and Guided Tours in Jakarta Your feedback helps us serve you better! Did you find this podcast helpful? Please leave us a comment to tell us why or why not. To catch clips behind the scenes with our guests and hear about new episodes before they’re published, follow @NOWsupport on Twitter. You can also search Twitter using #SNtechbytes for previous podcasts, video clips and pictures.

In this week's podcast, Chuck Tomasi talks about ways to streamline the process of upgrading to a new ServiceNow release. This episode covers: The benefits of upgrading Using project management practices Following the documented process Reviewing skipped changes Creating a thorough test plan Considering customizations For more information on upgrades, see: Product documentation: Upgrade your instance Blog post: Tips for streamlining ServiceNow upgrades Videos:  Upgrading an Instance  End of Life Upgrades Quarterly Patching Program Overview Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not. To catch clips behind the scenes with our podcast guests, and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag#SNtechbytes for all previous podcasts, video clips and pictures.  

In this week's podcast, Brenda Henry discusses some of the best tips and tricks for getting plugins activated on your instance. This episode covers: What plugins are How to activate plugins How to view all plugins, both active and inactive on your instance Demo data For more information on Edge Encryption, see: How do you plug in a plugin? The ins and outs of plugin activation List of plugins (Kingston) Activate a plugin Request a plugin Purchase a plugin  Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not. To catch clips behind the scenes with our podcast guests, and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag#SNtechbytes for all previous podcasts, video clips and pictures.  

Join Bharath Padaki​ and Rohan Tyagi​ in this episode as they discuss new Kingston features for the Service Catalog in Service Portal. This episode covers: - New Kingston features - Enhancements to current features - Tips on getting more out of your Service Catalog For more information on the information experience, see: Product Documentation: Service Catalog Service Catalog on Service Portal Your feedback helps us serve you better! Did you find this podcast helpful? Leave us a comment to tell us why or why not. To catch clips behind the scenes with our podcast guests and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag #SNtechbytes for all previous podcasts, video clips, and pictures.

In this episode, Darrin Ladd​ discusses the new ways for customers to find the information they need all in one spot. This episode covers: - Improvements in organization of information - How the information is presented - How to search for information For more information on the information experience, see: Transforming the ServiceNow Information Experience Save Time and Increase Efficiency with HI’s New Unified Search Updates to the Product Documentation Site  Your feedback helps us serve you better! Did you find this podcast helpful? Leave us a comment to tell us why or why not. To catch clips behind the scenes with our podcast guests and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag #SNtechbytes for all previous podcasts, video clips, and pictures.

This week, Manjeet Singh​ and Brian Hollandsworth​ discuss the value of Benchmarks and the latest features in the Jakarta release. This episode covers: - What's Benchmarks all about? - Benefits of benchmarking on the platform - New features for Jakarta - Customizing your KPIs For more information on developing applications, see: Joys of Benchmarks in Jakarta New KPIs and cross platform functionality of Benchmarks in Jakarta Benchmarks Use Cases and Best Practices Benchmarks Community: IT Service Management Product Documentation: Benchmarks Your feedback helps us serve you better! Did you find this podcast helpful? Leave us a comment to tell us why or why not. To catch clips behind the scenes with our podcast guests and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag #SNtechbytes for all previous podcasts, video clips, and pictures.

This week's podcast brings in the winners of ServiceNow's 2017 Hackathon, Lisa Slavin​​, Katrina Miller​, and Tom Conklin​, to talk about how they created an learning management system (LMS) in only one day. This episode covers: - ServiceNow Hackathon - LMS and what it does - Developing an app - Issues and challenges - Tips and tricks for developing your own app For more information on developing applications, see: Developer Community Product Documentation YouTube Playlist: Developing Applications on the ServiceNow Platform with Studio IDE Your feedback helps us serve you better! Did you find this podcast helpful? Leave us a comment to tell us why or why not. To catch clips behind the scenes with our podcast guests and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag #SNtechbytes for all previous podcasts, video clips, and pictures.

In this podcast, Robert Barmentloo​ talks about how to create useful reports, data sources vs tables, sharing, the new report designer, and more. This episode covers: - Creating useful reports - Staying in platform - Discouraging export to PDF - Using data sources instead of tables - Sharing reports - New report designer - Other new Jakarta features For more information on Reporting, see: Performance Analytics and Reporting Community Product Documentation: Reporting  YouTube Playlist: Reporting Your feedback helps us serve you better! Did you find this podcast helpful? Leave us a comment to tell us why or why not. To catch clips behind the scenes with our podcast guests, and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag #SNtechbytes for all previous podcasts, video clips and pictures.

In this episode, Silas Smith and Bryan Barnard discuss Web Services, including content from Istanbul, Jakarta, and Knowledge 17. This episode covers: - HTTP logging in Istanbul - Knowledge 17 and the rise of the internet of things (IoT) - Server name indication (SNI) in Jakarta - Web Services resources For more information on Web Services, see: Developer Portal Developer Community Product Documentation: Web services  Product Documentation: Server Name Indication for outbound web services YouTube Playlist: Web Services in ServiceNow Your feedback helps us serve you ​better! Did you find this podcast helpful? Leave us a comment to tell us why or why not. To catch clips behind the scenes with our podcast guests, and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag #SNtechbytes for all previous podcasts, video clips and pictures.

In this episode, Brandon May​ and Jesse Adams​ discuss some best practices and tips and tricks for using Service Portal, including new features in Istanbul! This episode covers: - How Service Portal differs from CMS - Search groups and search sources - Widgets options schema - Troubleshooting tips For more information on Service Portal, see: Removing the New button from Service Portal List page TechBytes Episode 27: Service Portal Product Documentation: Service Portal Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not. To catch clips behind the scenes with our podcast guests, and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag #SNtechbytes for all previous podcasts, video clips and pictures.

In this episode, Ankit Khetarpal shares his best practices for keeping your ServiceNow instance at peak performance. This episode covers: - Stats page - Semaphores - Schedule workers - Debugger - What's new in Istanbul For more information on ServiceNow Express, see: Product documentation: platform performance Preserve performance by halting excessive logging in syslog tables Improve performance: database indexes and slow queries  Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not. To catch clips behind the scenes with our podcast guests, and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag #SNtechbytes for all previous podcasts, video clips and pictures.

In this episode of TechBytes, Darius Koohmarey discusses a new video series on the Express Support site with tips to help system administrators configure the Express system. This episode covers: · Initial configuration · Incident management · Service catalog · Asset and configuration management · Reporting For more information on ServiceNow Express, see: Express Support Site Getting Started with ServiceNow Express Managing Configurations in One Instance - ServiceNow Express Support Using Control Charts for standard reporting TechBytes Episode 21: What's New in Express—Helsinki Release ServiceNow Express Vlogs Blog: Enforcing List Queries Video: ServiceNow Express Core Application Configuration | Application Menus and Modules Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not. To catch clips behind the scenes with our podcast guests, and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag #SNtechbytes for all previous podcasts, video clips and pictures.

In this episode of TechBytes, Sarah Holberg​ discusses the quarterly patching program and how you can prepare for and implement new patches every quarter. This episode covers: - Differences between an upgrade, patch, and hot fix - How release notes can help with patching - Testing on sub-production instances - Whether you can choose only part of a patch - How pinning is related to patching - Patching to a newer version than your target - The upgrade monitor For more information on the QPP, see: Quarterly Patching Program Overview - YouTube Product Documentation: Q4 Patch Targets Patching Program Community HI Knowledge Base: Quarterly Patching Program - Customer FAQ Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not. To catch clips behind the scenes with our podcast guests, and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag #SNtechbytes for all previous podcasts, video clips and pictures.

This week's episode of TechBytes covers integrations. Cameron Stone​ and Gabriel Finney​ discuss their favorite integrations and answer some of the most common questions about integrations. This episode covers: - What kind of integrations are possible? - How does integration work? - Planning and scoping integrations - Utilizing subject matter experts - Using import sets strategically - Trying the REST API Explorer - MID server - the Swiss Army knife of ServiceNow - Orchestration and integration - Using a sandbox For more information on Integrations, see: Product Documentation: Integration with third-party applications and data sources Developer Community Community: Slightly Loony www.sncguru.com Blog - John Andersen Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not. To catch clips behind the scenes with our podcast guests, and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag#SNtechbytesfor all previous podcasts, video clips and pictures.

In this new podcast, Mike Adler​ and Magaly Drant discuss Edge Encryption and how it can help keep your data more secure. This episode covers: - Setting up Edge Encryption - Tokenization - Encryption Keys - Node Alerts For more information on Edge Encryption, see: Product Documentation: ServiceNow Edge Encryption Edge Encryption Setup, Configuration and Rule Creation Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not. To catch clips behind the scenes with our podcast guests, and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag#SNtechbytes for all previous podcasts, video clips and pictures.

In this week's podcast, Patrick Wilson explains how to use the new Service Portal, available in Helsinki. This episode covers: - No code, low code, and pro code for all levels of users - Customizing widgets in the portal - Debugging Service Portal - Security in the portal For more information on Service Portal, see: What’s in a Service Portal? How to communicate between widgets in Service Portal Adventures in Service Portaling: Introduction and Resources Adventures in Service Portaling: The Form Widget Product Documentation: Service Portal  Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not. To catch clips behind the scenes with our podcast guests, and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag#SNtechbytes for all previous podcasts, video clips and pictures.

The migration from Knowledge Management v2 to v3 can be a tricky one. Let ServiceNow support help you out. In this podcast, Javier Heredia and Nathan Rensen discuss some of the hottest KM v3 topics. This episode covers: - What's new in KM v3 - Categories and topics - Multiple knowledge bases - Import feature - Html sanitizer - Images, videos, and attachments - Search - List control For more information on KM v3, see: The specified item was not found. Guide for moving from KM v2 to KM v3 ServiceNow Product Documentation: Knowledge Management Getting Started with Knowledge Management v3 - YouTube Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not. To catch clips behind the scenes with our podcast guests, and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag #SNtechbytes for all previous podcasts, video clips and pictures.

The developer site recently introduced a feature where instances will hibernate, or "sleep" when they go unused after a couple hours. In this podcast, Bryan Barnard​ and Jack Nguy​ discuss what this means for you and how to "wake up" your instance. This episode covers: - Personal Development Instances (or PDIs) as the on-ramp to ServiceNow - Differences between the developer program and the technology partner program - Overview of hibernation - Hibernation vs instance reclamation - Troubleshooting issues - Instance versions and PDIs - Plugins and integrations for your PDI For more information on hibernation and the developer site, see: Techbytes Episode 9: ServiceNow Developers Site ServiceNow Developers Site Developer Community ServiceNow Developer Site Walkthrough - YouTube Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not. To catch clips behind the scenes with our podcast guests, and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag #SNtechbytes for all previous podcasts, video clips and pictures.

In this episode of TechBytes, Martin Barclay chats with Markus Zirn, VP of Business Development at Workato This episode covers: · Workato modern enterprise-grade integration platform · Recipes and integration apps · Slack and IBM Watson integration at CreatorCon Hackathon