In this episode of the InnovationToday Podcast, host Spencer Beemiller welcomes Jinu Koshy, Vice President and Global Head of Domain Consulting, Communications, Media, and Technology at Infosys. They discuss innovation in the telecom industry, focusing on the transformation in customer service. Jinu shares his insights on the impact of AI and GenAI in enhancing customer experience and the strategic collaborations between Infosys and ServiceNow. Key topics include the importance of proactive customer care, the concept of Service Bridge, and the role of AI in modernizing telco infrastructure.

In this episode of the InnovationToday Podcast, host Spencer Beemiller welcomes Jinu Koshy, Vice President and Global Head of Domain Consulting, Communications, Media, and Technology at Infosys. They discuss innovation in the telecom industry, focusing on the transformation in customer service. Jinu shares his insights on the impact of AI and GenAI in enhancing customer experience and the strategic collaborations between Infosys and ServiceNow. Key topics include the importance of proactive customer care, the concept of Service Bridge, and the role of AI in modernizing telco infrastructure.

Innovation takes on many forms. Join ServiceNow's Spencer Beemiller and producer Matt Tobin on their quest to uncover how partners from around the globe are leveraging the Now Platform to overcome industry-specific challenges today and develop solutions that will fuel growth for tomorrow.

Innovation takes on many forms. Join ServiceNow's Spencer Beemiller and producer Matt Tobin on their quest to uncover how partners from around the globe are leveraging the Now Platform to overcome industry-specific challenges today and develop solutions that will fuel growth for tomorrow.

Innovation Today

ServiceNow Podcast Program is a collection of podcast shows hosted by various ServiceNow experts and professionals covering different focus areas and a broad variety of topics. Come listen to our experts talk about what's going on at ServiceNow. Join the conversation!

Visit the Now Community forums

ServiceNow Podcast Program is a collection of podcast shows hosted by various ServiceNow experts and professionals covering different focus areas and a broad variety of topics. Come listen to our experts talk about what's going on at ServiceNow. Join the conversation!
<a href="https://community.servicenow.com/community">Visit the Now Community forums</a>

ServiceNow Podcasts

Helping businesses reach new levels of industry innovation

Organizations work smarter & faster with ServiceNow – and we’re bringing you in to show how it’s done. In this podcast series, we meet with thought leaders to discuss how ServiceNow - and our partners – help organizations solve industry-specific challenges to accelerate time-to-value.

Helping businesses reach new levels of industry innovation
Organizations work smarter &amp; faster with ServiceNow – and we’re bringing you in to show how it’s done. In this podcast series, we meet with thought leaders to discuss how ServiceNow - and our partners – help organizations solve industry-specific challenges to accelerate time-to-value.

Redefining Telco Customer Service: Insights from Jinu Koshy on AI and Digital Transformation

In this episode of the Innovation Today Podcast, host Spencer Beemiller chats with Stefan Klang, Partner at Deloitte, about the evolving landscape of supply chain management. Stefan shares his journey from manufacturing logistics to digital transformation, discussing how companies can manage disruptions, enhance efficiency, and prioritize sustainability. With real-world examples and forward-thinking strategies, this episode offers valuable insights for businesses aiming to innovate their supply chain processes.

In this episode of the Innovation Today Podcast, host Spencer Beemiller chats with Stefan Klang, Partner at Deloitte, about the evolving landscape of supply chain management. Stefan shares his journey from manufacturing logistics to digital transformation, discussing how companies can manage disruptions, enhance efficiency, and prioritize sustainability. With real-world examples and forward-thinking strategies, this episode offers valuable insights for businesses aiming to innovate their supply chain processes.

From Disruption to Efficiency: Modernizing Supply Chains with Deloitte

In this episode of Innovation Today, Julia Martensen, Innovation Officer at ServiceNow, interviews Will Loving, CEO and Founder of Servos. Will shares his journey from starting a consulting firm during the early 2000s to becoming a key player in digital transformation within the public sector. He discusses the impact of ServiceNow in modernizing state and local government services, emphasizing customer and citizen experiences. Will highlights significant projects, including the rapid response to Hurricane Ian in Florida and the modernization of Medicaid applications in Missouri, demonstrating the power of technology in improving public services.

In this episode of Innovation Today, Julia Martensen, Innovation Officer at ServiceNow, interviews Will Loving, CEO and Founder of Servos. Will shares his journey from starting a consulting firm during the early 2000s to becoming a key player in digital transformation within the public sector. He discusses the impact of ServiceNow in modernizing state and local government services, emphasizing customer and citizen experiences. Will highlights significant projects, including the rapid response to Hurricane Ian in Florida and the modernization of Medicaid applications in Missouri, demonstrating the power of technology in improving public services.

From Tech Consulting to Public Sector Transformation: Insights from Will Loving

In this episode of the Innovation Today Podcast, Spencer Beemiller from ServiceNow talks with Stephanie Otto, the Global Director of Strategy and Innovation at Cask, about the transformative power of AI in business. They discuss the importance of having a clear strategy, the potential of Gen AI to revolutionize industries, and the necessity of upskilling the workforce to adapt to new technologies. The conversation touches on the need for a holistic approach to AI implementation and the significance of failing fast and learning from mistakes to drive innovation.

In this episode of the Innovation Today Podcast, Spencer Beemiller from ServiceNow talks with Stephanie Otto, the Global Director of Strategy and Innovation at Cask, about the transformative power of AI in business. They discuss the importance of having a clear strategy, the potential of Gen AI to revolutionize industries, and the necessity of upskilling the workforce to adapt to new technologies. The conversation touches on the need for a holistic approach to AI implementation and the significance of failing fast and learning from mistakes to drive innovation.

Redefining Telco Customer Service: Insights from Jinu Koshy on AI and Digital Transformation

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