ServiceNow Industries Podcasts
Healthcare & Life Sciences with ServiceNow
Playlist by ServiceNow Industries PodcastsSubscribe to the ServiceNow Industries podcasts where we will bring your conversations from ServiceNow thought leaders, customers, and special guests across our public and private sector industries. …Follow the podcast:
13 clip(s) in playlist
Harnessing the Power of Workflow to Transform the Experience in Healthcare
Technology has transformed healthcare and clinical research in extraordinary ways. It has also created some of the biggest challenges as beneficiaries, providers, and researchers must navigate many systems in the service delivery lifecycle. Hear from Chris Anello, Federal Healthcare Solution Consul…
20:39
GovCIO Infrastructure Health IT - Health CIO Roundtable
Hear Jonathan Alboum, Federal CTO and Principal Digital Strategist, ServiceNow, as he joins La'Tanya Burton, CIO, NIAMS and Mike Tartakovsky, CIO, NIAID, as they discuss individual missions and shared priorities in healthcare, public health, research, and more.
34:38
Convergence: Harnessing the power of the storm
Host Aaron Zuber, ServiceNow sales leader, sits down with Mike Luessi, General Manger - ServiceNow Healthcare and Life Sciences. In this conversation, they discuss the concept of convergence and how the times that we are living in are not a recipe for disaster but our ticket to unimaginable growth.…
23:10
Innovation vs. Creativity
Host Aaron Zuber, ServiceNow sales leader, sits down with Drew Koerner, ServiceNow Healthcare Provider CTO. In this conversation, concepts of innovation and creativity, the differences and similarities of both, and how you, as a leader, can successfully recognize, leverage, and implement at your he…
22:50
(Don't) Let Sleeping Dogs Lie
Host Aaron Zuber, ServiceNow sales leader, sits down with Vishakha Sant, ServiceNow Global Head of Healthcare Providers. In this conversation, they discuss the costs, both tangible (fiscal) and intangible (cultural precedence) in two different approaches, do nothing and technical debt. In unprecede…
17:38
Clinical Onboarding and Credentialing with Mike Luessi of ServiceNow
In this episode, Mike Luessi, AVP and GM of Healthcare & Lifesciences at ServiceNow, sat down with Becker’s Healthcare to discuss key insights on the pain points of clinician onboarding and credentialing and what hospitals can do to streamline and improve these processes. To learn more, check o…
18:08
How Vaccine Management is Transforming Healthcare (and Customer Service)
CCW Digital's lead analysts Brian Cantor and Matt Wujciak sat down with Mike Luessi, ServiceNow's GM for healthcare and life sciences, to discuss how COVID-19 has impacted customer experience in healthcare, and customer service as a whole. Topics include: Insights from Mike's recent interview wi…
32:15
Providers: Epic Implementations and Device Mapping with Baylor Scott & White
Epic implementations and Go Lives are hard! The last thing you want to worry about is Epic device and printer mapping during your hardware deployment. In this podcast, ServiceNow senior manager of solution consulting, Christopher Killion, sits down with Brandon Krausse, Tyler Langlois, and Lucas T…
20:21
Payers: Digitizing member experiences and operations from the front to back office
Evolving consumer demands, rising healthcare costs, and rapidly changing technologies are driving transformational changes across the entire industry. For payers, the challenge largely centers around helping consumers pay for the growing costs of care—from improving wellness programs to removing ba…
17:03
Providers: HonorHealth meeting the challenge of healthcare emergencies with innovation
One big question on everyone’s mind is, “What do I do if I don’t feel well?” With guidance against just showing up at a healthcare facility, calls and other outreach to healthcare providers has increased. Organizations are being overwhelmed with the volume, and they either need to staff up or find …
16:36