Host Lisa Wolfe speaks to digital transformation champion Dean Robison, Senior Vice President Customer Service and Support at ServiceNow.  Dean shares his personal journey,  best practices and hands-on advice for transforming the customer experience at ServiceNow.  Dean underscores the connection of how a great  employee experience translate directly to delivering an outstanding customer experience. 

15 minutes

Host Lisa Wolfe speaks to digital transformation champion Dean Robison, Senior Vice President Customer Service and Support at ServiceNow.&nbsp; Dean shares his personal journey, &nbsp;best practices and hands-on advice for transforming the customer experience at ServiceNow.&nbsp; Dean underscores the connection of how a great &nbsp;employee experience translate directly to delivering an outstanding customer experience.&nbsp;
15 minutes

Join Conversations with Digital Transformation Champions and gain key insights from leaders who have transformed: IT, Customer and Employee experiences industry wide, beginning with ServiceNow. Join your host Lisa Wolfe and Digital Transformation Champions: Patricia Grant, Tomer Mekhty, Dean Robison and Rajeev Seethi to learn how they transformed IT, Customer and Employee transformations at ServiceNow.

Join Conversations with Digital Transformation Champions and gain key insights from leaders who have transformed: IT, Customer and Employee experiences industry wide, beginning with ServiceNow. Join your host Lisa Wolfe and Digital Transformation Champions: Patricia Grant, Tomer Mekhty, Dean Robison and Rajeev Seethi to learn how they transformed IT, Customer and Employee transformations at ServiceNow.

Finding Water with ServiceNow

ServiceNow Podcast Program is a collection of podcast shows hosted by various ServiceNow experts and professionals covering different focus areas and a broad variety of topics. Come listen to our experts talk about what's going on at ServiceNow. Join the conversation!

Visit the Now Community forums

ServiceNow Podcast Program is a collection of podcast shows hosted by various ServiceNow experts and professionals covering different focus areas and a broad variety of topics. Come listen to our experts talk about what's going on at ServiceNow. Join the conversation!
<a href="https://community.servicenow.com/community">Visit the Now Community forums</a>

ServiceNow Podcasts

ServiceNow Podcast Program is a collection of podcast shows hosted by various ServiceNow experts and professionals covering different focus areas and a broad variety of topics. Come listen to our experts talk about what's going on at ServiceNow. Join the conversation!
<a href="https://community.servicenow.com/community">Visit the Now Community forums</a>

ServiceNow Community Podcasts

Finding Water Episode 6: Transforming the Customer Experience

AI governance: A strategic imperative for CIOs 
Organizations need the right approach – and the right skills – to get the most out of AI.

AI governance. The term itself was only a blip on the corporate radar up until generative AI hit the scene. Today, it’s much more than a blip; it’s a strategic imperative—one that CIOs ignore at their own (and their organization’s) peril.  

According to ServiceNow’s 2025 AI Maturity Index, AI is evolving faster than organizations can update their governance initiatives. It’s no surprise, then, that our 2025 Workforce Skills Forecast found the terms “observability” and “AI ethics” appearing more frequently in job ads. While these positions are just at their nascency, we predict tangible growth as organizations start taking AI governance more seriously. 

AI governance: A strategic imperative for CIOs&nbsp; Organizations need the right approach &ndash; and the right skills &ndash; to get the most out of AI.
AI governance. The term itself was only a blip on the corporate radar up until generative AI hit the scene. Today, it&rsquo;s much more than a blip; it&rsquo;s a strategic imperative&mdash;one that CIOs ignore at their own (and their organization&rsquo;s) peril.&nbsp;&nbsp;
According to ServiceNow&rsquo;s 2025 AI Maturity Index, AI is evolving faster than organizations can update their governance initiatives.&nbsp;It&rsquo;s no surprise, then, that our 2025 Workforce Skills Forecast found the terms &ldquo;observability&rdquo; and &ldquo;AI ethics&rdquo; appearing more frequently in job ads. While these positions are just at their nascency, we predict tangible growth as organizations start taking AI governance more seriously.&nbsp;

AI Governance with Russ Elmer (General Counsel, ServiceNow)

In this episode of Operation Automation, John Almeida and Anne Musial will explore the transformative capabilities of automation in the world of wealth and asset management (WAM). In a time of rapid technological advancements, the wealth and asset management sector can make existing talent more productive and empower new talent with the tools they need to be successful. 

In this episode of Operation Automation, John Almeida and Anne Musial will explore the transformative capabilities of automation in the world of wealth and asset management (WAM). In a time of rapid technological advancements, the wealth and asset management sector can make existing talent more productive and empower new talent with the tools they need to be successful.

Boosting productivity with a unified enterprise experience

By May 28, 2024, routine securities trades will need to be settled in one day. Aimed at addressing market volatility, the new rule by the SEC means capital market firms and wealth and asset managers will need to reduce manual processes and ensure lower cost of operation. Join ServiceNow’s John Almeida in conversation with Ryan Clare of Jefferies to discuss and understand how to take a comprehensive view of existing operational processes and technology to ensure they are ready for T+1 and intelligent automation.

By May 28, 2024, routine securities trades will need to be settled in one day. Aimed at addressing market volatility, the new rule by the SEC means capital market firms and wealth and asset managers will need to reduce manual processes and ensure lower cost of operation. Join ServiceNow’s John Almeida in conversation with Ryan Clare of Jefferies to discuss and understand how to take a comprehensive view of existing operational processes and technology to ensure they are ready for T+1 and intelligent automation.

Finding Water Episode 6: Transforming the Customer Experience

Finding Water with ServiceNow

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