Host Lisa Wolfe speaks to digital transformation champion Dean Robison, Senior Vice President Customer Service and Support at ServiceNow.  Dean shares his personal journey,  best practices and hands-on advice for transforming the customer experience at ServiceNow.  Dean underscores the connection of how a great  employee experience translate directly to delivering an outstanding customer experience. 

15 minutes

Host Lisa Wolfe speaks to digital transformation champion Dean Robison, Senior Vice President Customer Service and Support at ServiceNow.&nbsp; Dean shares his personal journey, &nbsp;best practices and hands-on advice for transforming the customer experience at ServiceNow.&nbsp; Dean underscores the connection of how a great &nbsp;employee experience translate directly to delivering an outstanding customer experience.&nbsp;
15 minutes

Join Conversations with Digital Transformation Champions and gain key insights from leaders who have transformed: IT, Customer and Employee experiences industry wide, beginning with ServiceNow. Join your host Lisa Wolfe and Digital Transformation Champions: Patricia Grant, Tomer Mekhty, Dean Robison and Rajeev Seethi to learn how they transformed IT, Customer and Employee transformations at ServiceNow.

Join Conversations with Digital Transformation Champions and gain key insights from leaders who have transformed: IT, Customer and Employee experiences industry wide, beginning with ServiceNow. Join your host Lisa Wolfe and Digital Transformation Champions: Patricia Grant, Tomer Mekhty, Dean Robison and Rajeev Seethi to learn how they transformed IT, Customer and Employee transformations at ServiceNow.

Finding Water with ServiceNow

ServiceNow Podcast Program is a collection of podcast shows hosted by various ServiceNow experts and professionals covering different focus areas and a broad variety of topics. Come listen to our experts talk about what's going on at ServiceNow. Join the conversation!

Visit the Now Community forums

ServiceNow Podcast Program is a collection of podcast shows hosted by various ServiceNow experts and professionals covering different focus areas and a broad variety of topics. Come listen to our experts talk about what's going on at ServiceNow. Join the conversation!
<a href="https://community.servicenow.com/community">Visit the Now Community forums</a>

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Finding Water Episode 6: Transforming the Customer Experience

In this episode of Operation Automation, John Almeida and Anne Musial will explore the transformative capabilities of automation in the world of wealth and asset management (WAM). In a time of rapid technological advancements, the wealth and asset management sector can make existing talent more productive and empower new talent with the tools they need to be successful. 

In this episode of Operation Automation, John Almeida and Anne Musial will explore the transformative capabilities of automation in the world of wealth and asset management (WAM). In a time of rapid technological advancements, the wealth and asset management sector can make existing talent more productive and empower new talent with the tools they need to be successful.

Boosting productivity with a unified enterprise experience

By May 28, 2024, routine securities trades will need to be settled in one day. Aimed at addressing market volatility, the new rule by the SEC means capital market firms and wealth and asset managers will need to reduce manual processes and ensure lower cost of operation. Join ServiceNow’s John Almeida in conversation with Ryan Clare of Jefferies to discuss and understand how to take a comprehensive view of existing operational processes and technology to ensure they are ready for T+1 and intelligent automation.

By May 28, 2024, routine securities trades will need to be settled in one day. Aimed at addressing market volatility, the new rule by the SEC means capital market firms and wealth and asset managers will need to reduce manual processes and ensure lower cost of operation. Join ServiceNow’s John Almeida in conversation with Ryan Clare of Jefferies to discuss and understand how to take a comprehensive view of existing operational processes and technology to ensure they are ready for T+1 and intelligent automation.

Operation Automation - Countdown to T+1

Welcome to our bonus episode of Real Time Resilience, in this episode we share insights from our recent webinar with banking veteran Hasintha Gunawickrema and ServiceNow’s VP of Risk & ESG Business, Anna Mazzone. Hasintha, the former Chief Control Officer at HSBC shares her extensive experience with third party governance programs in enabling an organisation, in any industry, to have competitive advantage. We think as a Risk Leader you will find this conversation of real benefit as you continue to drive operational resilience within your organisation

It’s time, let’s talk real time resilience…

Welcome to our bonus episode of Real Time Resilience, in this episode we share insights from our recent webinar with banking veteran Hasintha Gunawickrema and ServiceNow’s VP of Risk &amp; ESG Business, Anna Mazzone. Hasintha, the former Chief Control Officer at HSBC shares her extensive experience with third party governance programs in enabling an organisation, in any industry, to have competitive advantage. We think as a Risk Leader you will find this conversation of real benefit as you continue to drive operational resilience within your organisation
It’s time, let’s talk real time resilience…

Finding Water Episode 6: Transforming the Customer Experience

Finding Water with ServiceNow

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