AI governance: A strategic imperative for CIOs 
Organizations need the right approach – and the right skills – to get the most out of AI.

AI governance. The term itself was only a blip on the corporate radar up until generative AI hit the scene. Today, it’s much more than a blip; it’s a strategic imperative—one that CIOs ignore at their own (and their organization’s) peril.  

According to ServiceNow’s 2025 AI Maturity Index, AI is evolving faster than organizations can update their governance initiatives. It’s no surprise, then, that our 2025 Workforce Skills Forecast found the terms “observability” and “AI ethics” appearing more frequently in job ads. While these positions are just at their nascency, we predict tangible growth as organizations start taking AI governance more seriously.