In 2022, the city of Seattle began sending less-urgent 911 callers to speak with nurse navigators who decide the next steps. 

The city says it’s going well and reduces strain on emergency rooms and ambulances.

Now, a wrongful death lawsuit is raising concerns about response times. 

Seattle Times reporter Daniel Beekman’s been investigating. He'll talk about what he found. Read more here.

We can only make Seattle Now because listeners support us. Tap here to make a gift and keep Seattle Now in your feed.

Got questions about local news or story ideas to share? We want to hear from you! Email us at seattlenow@kuow.org, leave us a voicemail at (206) 616-6746 or leave us feedback online.