Xtra says there are 260,000 email accounts which will need to start paying.  

From May 16th, 2024 Xtra Mail will be $9.95 a month, or $5.95 a month if you're a Spark customer with broadband, a monthly mobile plan or a landline (That works out to be $71.40 per mailbox per year, almost $18 million a year for all those customers). 

So where to from here? What are your options? 

If you choose to go somewhere else, Xtra says it has a free email forwarding service. Free services are available from Gmail or Hotmail/Outlook, you may get ads or your data may be used for targeting ads. Microsoft Outlook has the option to go "premium", which is an ad-free experience for $3 a month, or you can bundle it with a Microsoft 365 subscription for $129 a year, or $179 for a family plan. 
 
A .nz domain name is going to be about ~$20 a year, then you need to pay for a mail service on top of that.  Fastmail is an option for US$2.50 a month, there are also offerings from Proton Mail (Swiss based), Hey (US based) or Zoho (India based). Google Workspace is US$6 per user per month, and Microsoft 365 is NZ$9.70 a month. 

LISTEN ABOVE