A patient complains, and a second surgeon raises questions about the outcome of an operation, but there’s nothing in the operation notes indicating that there was a theatre mishap or complication. In this episode of ‘Safeguarding Healthcare – the Essentials of Clinical Governance’, Dr David Rankin and Associate Professor Alastair Mah delve into the complexities of handling unrecorded incidents and patient complaints in medical administration. They discuss strategies for navigating this challenging scenario, ensuring patient safety, and maintaining professional integrity. They provide insights and practical solutions and outline how to implement effective quality improvement initiatives in healthcare settings.


Disclaimer:

The views, thoughts, and opinions expressed in the following Podcast are the speaker’s own and do not represent the views, thoughts, and opinions of the Royal Australasian College of Medical Administrators (RACMA). The material and information presented here is for general information purposes only, and should not be considered health, legal or financial advice. The cases discussed in the Podcast may be specific to the speaker’s organisation or location, and may not be applicable to other organisations, states, territories or countries. RACMA does not endorse, approve, recommend, or certify any information, product, process, service, or organisation presented or mentioned in this Podcast, and information from this Podcast should not be referenced in any way to imply such approval or endorsement. RACMA will not be held responsible for any losses, damages, or liabilities that may arise from the use of this Podcast. The Podcast may contain descriptions of health incidents that may be graphic and triggering for some people, so listener discretion is advised.

A patient complains, and a second surgeon raises questions about the outcome of an operation, but there’s nothing in the operation notes indicating that there was a theatre mishap or complication. In this episode of ‘Safeguarding Healthcare – the Essentials of Clinical Governance’, Dr David Rankin and Associate Professor Alastair Mah delve into the complexities of handling unrecorded incidents and patient complaints in medical administration. They discuss strategies for navigating this challenging scenario, ensuring patient safety, and maintaining professional integrity. They provide insights and practical solutions and outline how to implement effective quality improvement initiatives in healthcare settings.
 Disclaimer:
The views, thoughts, and opinions expressed in the following Podcast are the speaker’s own and do not represent the views, thoughts, and opinions of the Royal Australasian College of Medical Administrators (RACMA). The material and information presented here is for general information purposes only, and should not be considered health, legal or financial advice. The cases discussed in the Podcast may be specific to the speaker’s organisation or location, and may not be applicable to other organisations, states, territories or countries. RACMA does not endorse, approve, recommend, or certify any information, product, process, service, or organisation presented or mentioned in this Podcast, and information from this Podcast should not be referenced in any way to imply such approval or endorsement. RACMA will not be held responsible for any losses, damages, or liabilities that may arise from the use of this Podcast. The Podcast may contain descriptions of health incidents that may be graphic and triggering for some people, so listener discretion is advised.

The Incomplete Record

A family is conflicted over how to care for a critical and deteriorating elderly patient who has prepared an Advanced Care Directive. What should you do? In this episode of ‘Safeguarding Healthcare – the Essentials of Clinical Governance’, Dr David Rankin and Prof George Braitberg AM crunch the complexities of medical administration in this situation. Faced with this challenging scenario, they explore the ethical and practical considerations of end-of-life care. Prof Braitberg discusses the nuances of Advanced Care Directives, the importance of transparent communication, and how to navigate family disharmony while adhering to the patient's wishes.


Disclaimer:

The views, thoughts, and opinions expressed in the following Podcast are the speaker’s own and do not represent the views, thoughts, and opinions of the Royal Australasian College of Medical Administrators (RACMA). The material and information presented here is for general information purposes only, and should not be considered health, legal or financial advice. The cases discussed in the Podcast may be specific to the speaker’s organisation or location, and may not be applicable to other organisations, states, territories or countries. RACMA does not endorse, approve, recommend, or certify any information, product, process, service, or organisation presented or mentioned in this Podcast, and information from this Podcast should not be referenced in any way to imply such approval or endorsement. RACMA will not be held responsible for any losses, damages, or liabilities that may arise from the use of this Podcast. The Podcast may contain descriptions of health incidents that may be graphic and triggering for some people, so listener discretion is advised.

A family is conflicted over how to care for a critical and deteriorating elderly patient who has prepared an Advanced Care Directive. What should you do? In this episode of ‘Safeguarding Healthcare – the Essentials of Clinical Governance’, Dr David Rankin and Prof George Braitberg AM crunch the complexities of medical administration in this situation. Faced with this challenging scenario, they explore the ethical and practical considerations of end-of-life care. Prof Braitberg discusses the nuances of Advanced Care Directives, the importance of transparent communication, and how to navigate family disharmony while adhering to the patient's wishes.
 Disclaimer:
The views, thoughts, and opinions expressed in the following Podcast are the speaker’s own and do not represent the views, thoughts, and opinions of the Royal Australasian College of Medical Administrators (RACMA). The material and information presented here is for general information purposes only, and should not be considered health, legal or financial advice. The cases discussed in the Podcast may be specific to the speaker’s organisation or location, and may not be applicable to other organisations, states, territories or countries. RACMA does not endorse, approve, recommend, or certify any information, product, process, service, or organisation presented or mentioned in this Podcast, and information from this Podcast should not be referenced in any way to imply such approval or endorsement. RACMA will not be held responsible for any losses, damages, or liabilities that may arise from the use of this Podcast. The Podcast may contain descriptions of health incidents that may be graphic and triggering for some people, so listener discretion is advised.

A difficult decision for a conflicted family

What do you do if your hospital CEO questions the value of clinical quality registries? In this episode of ‘Safeguarding Healthcare’, Dr David Rankin tackles the complexities of clinical quality registries with Professor Susannah Ahern from Monash University. Professor Ahern’s work informs national registry policy and practice, including the development and implementation of the National Clinical and Virtual Registry Strategy. It’s a fascinating look at how these vital tools, essential for tracking patient outcomes and improving healthcare quality, are managed and funded. Professor Ahern explains the rigorous processes behind registry data collection, the role of clinician leadership, and how these registries help hospitals deal with the evolving landscape of patient care.


Disclaimer:

The views, thoughts, and opinions expressed in the following Podcast are the speaker’s own and do not represent the views, thoughts, and opinions of the Royal Australasian College of Medical Administrators (RACMA). The material and information presented here is for general information purposes only, and should not be considered health, legal or financial advice. The cases discussed in the Podcast may be specific to the speaker’s organisation or location, and may not be applicable to other organisations, states, territories or countries. RACMA does not endorse, approve, recommend, or certify any information, product, process, service, or organisation presented or mentioned in this Podcast, and information from this Podcast should not be referenced in any way to imply such approval or endorsement. RACMA will not be held responsible for any losses, damages, or liabilities that may arise from the use of this Podcast. The Podcast may contain descriptions of health incidents that may be graphic and triggering for some people, so listener discretion is advised.

What do you do if your hospital CEO questions the value of clinical quality registries? In this episode of ‘Safeguarding Healthcare’, Dr David Rankin tackles the complexities of clinical quality registries with Professor Susannah Ahern from Monash University. Professor Ahern’s work informs national registry policy and practice, including the development and implementation of the National Clinical and Virtual Registry Strategy. It’s a fascinating look at how these vital tools, essential for tracking patient outcomes and improving healthcare quality, are managed and funded. Professor Ahern explains the rigorous processes behind registry data collection, the role of clinician leadership, and how these registries help hospitals deal with the evolving landscape of patient care.
 Disclaimer:
The views, thoughts, and opinions expressed in the following Podcast are the speaker’s own and do not represent the views, thoughts, and opinions of the Royal Australasian College of Medical Administrators (RACMA). The material and information presented here is for general information purposes only, and should not be considered health, legal or financial advice. The cases discussed in the Podcast may be specific to the speaker’s organisation or location, and may not be applicable to other organisations, states, territories or countries. RACMA does not endorse, approve, recommend, or certify any information, product, process, service, or organisation presented or mentioned in this Podcast, and information from this Podcast should not be referenced in any way to imply such approval or endorsement. RACMA will not be held responsible for any losses, damages, or liabilities that may arise from the use of this Podcast. The Podcast may contain descriptions of health incidents that may be graphic and triggering for some people, so listener discretion is advised.

The conundrums of clinical registries

Surgical staff are highly intelligent but may not intuitively understand numbers and graphs. So what do you do if you find the reports you’ve been producing aren’t actually understood by their intended audience? In this episode of ‘Safeguarding Healthcare – the Essentials of Clinical Governance’, host Dr David Rankin is joined by medical administration veteran Dr Craig Margetts, to study the intricacies of data interpretation, clinician engagement, and the delicate balance between individual and group reporting. Dr Margetts provides insights into effective communication strategies and the practical approaches to jumping tricky hurdles.



Disclaimer:

The views, thoughts, and opinions expressed in the following Podcast are the speaker’s own and do not represent the views, thoughts, and opinions of the Royal Australasian College of Medical Administrators (RACMA). The material and information presented here is for general information purposes only, and should not be considered health, legal or financial advice. The cases discussed in the Podcast may be specific to the speaker’s organisation or location, and may not be applicable to other organisations, states, territories or countries. RACMA does not endorse, approve, recommend, or certify any information, product, process, service, or organisation presented or mentioned in this Podcast, and information from this Podcast should not be referenced in any way to imply such approval or endorsement. RACMA will not be held responsible for any losses, damages, or liabilities that may arise from the use of this Podcast. The Podcast may contain descriptions of health incidents that may be graphic and triggering for some people, so listener discretion is advised.

Surgical staff are highly intelligent but may not intuitively understand numbers and graphs. So what do you do if you find the reports you’ve been producing aren’t actually understood by their intended audience? In this episode of ‘Safeguarding Healthcare – the Essentials of Clinical Governance’, host Dr David Rankin is joined by medical administration veteran Dr Craig Margetts, to study the intricacies of data interpretation, clinician engagement, and the delicate balance between individual and group reporting. Dr Margetts provides insights into effective communication strategies and the practical approaches to jumping tricky hurdles. 
Disclaimer:
The views, thoughts, and opinions expressed in the following Podcast are the speaker’s own and do not represent the views, thoughts, and opinions of the Royal Australasian College of Medical Administrators (RACMA). The material and information presented here is for general information purposes only, and should not be considered health, legal or financial advice. The cases discussed in the Podcast may be specific to the speaker’s organisation or location, and may not be applicable to other organisations, states, territories or countries. RACMA does not endorse, approve, recommend, or certify any information, product, process, service, or organisation presented or mentioned in this Podcast, and information from this Podcast should not be referenced in any way to imply such approval or endorsement. RACMA will not be held responsible for any losses, damages, or liabilities that may arise from the use of this Podcast. The Podcast may contain descriptions of health incidents that may be graphic and triggering for some people, so listener discretion is advised.

When Graphs Don't Work

What actions should a medical administrator take if confidential patient notes are sent to the wrong person? In this episode of 'Safeguarding Healthcare - the Essentials of Clinical Governance’, host Dr David Rankin presents this challenging hypothetical to Dr Colin Feekery, a former Acting Director of Medical Services at Alfred Health. The pair unravels issues relating to privacy issues, the complexities of handling sensitive patient information and the critical importance of robust training and systems to ensure privacy compliance.


Disclaimer:

The views, thoughts, and opinions expressed in the following Podcast are the speaker’s own and do not represent the views, thoughts, and opinions of the Royal Australasian College of Medical Administrators (RACMA). The material and information presented here is for general information purposes only, and should not be considered health, legal or financial advice. The cases discussed in the Podcast may be specific to the speaker’s organisation or location, and may not be applicable to other organisations, states, territories or countries. RACMA does not endorse, approve, recommend, or certify any information, product, process, service, or organisation presented or mentioned in this Podcast, and information from this Podcast should not be referenced in any way to imply such approval or endorsement. RACMA will not be held responsible for any losses, damages, or liabilities that may arise from the use of this Podcast. The Podcast may contain descriptions of health incidents that may be graphic and triggering for some people, so listener discretion is advised.

What actions should a medical administrator take if confidential patient notes are sent to the wrong person? In this episode of 'Safeguarding Healthcare - the Essentials of Clinical Governance’, host Dr David Rankin presents this challenging hypothetical to Dr Colin Feekery, a former Acting Director of Medical Services at Alfred Health. The pair unravels issues relating to privacy issues, the complexities of handling sensitive patient information and the critical importance of robust training and systems to ensure privacy compliance.
 Disclaimer:
The views, thoughts, and opinions expressed in the following Podcast are the speaker’s own and do not represent the views, thoughts, and opinions of the Royal Australasian College of Medical Administrators (RACMA). The material and information presented here is for general information purposes only, and should not be considered health, legal or financial advice. The cases discussed in the Podcast may be specific to the speaker’s organisation or location, and may not be applicable to other organisations, states, territories or countries. RACMA does not endorse, approve, recommend, or certify any information, product, process, service, or organisation presented or mentioned in this Podcast, and information from this Podcast should not be referenced in any way to imply such approval or endorsement. RACMA will not be held responsible for any losses, damages, or liabilities that may arise from the use of this Podcast. The Podcast may contain descriptions of health incidents that may be graphic and triggering for some people, so listener discretion is advised.

Confidentiality Conundrums

You are troubled by what may be an increased incidence of a normally routine surgical side effect. Where do you even begin to start troubleshooting? In this episode of ‘Safeguarding Healthcare - the Essentials of Clinical Governance’, host Dr David Rankin guides Dr Paul Tridgell through this challenging scenario. Together they explore the complexities of medical administration and the challenges it faces in measuring hospital-acquired complications. They delve into coding processes, risk adjustments, quality improvement strategies, and key lessons for enhancing quality and safety.


Disclaimer:

The views, thoughts, and opinions expressed in the following Podcast are the speaker’s own and do not represent the views, thoughts, and opinions of the Royal Australasian College of Medical Administrators (RACMA). The material and information presented here is for general information purposes only, and should not be considered health, legal or financial advice. The cases discussed in the Podcast may be specific to the speaker’s organisation or location, and may not be applicable to other organisations, states, territories or countries. RACMA does not endorse, approve, recommend, or certify any information, product, process, service, or organisation presented or mentioned in this Podcast, and information from this Podcast should not be referenced in any way to imply such approval or endorsement. RACMA will not be held responsible for any losses, damages, or liabilities that may arise from the use of this Podcast. The Podcast may contain descriptions of health incidents that may be graphic and triggering for some people, so listener discretion is advised.

You are troubled by what may be an increased incidence of a normally routine surgical side effect. Where do you even begin to start troubleshooting? In this episode of ‘Safeguarding Healthcare - the Essentials of Clinical Governance’, host Dr David Rankin guides Dr Paul Tridgell through this challenging scenario. Together they explore the complexities of medical administration and the challenges it faces in measuring hospital-acquired complications. They delve into coding processes, risk adjustments, quality improvement strategies, and key lessons for enhancing quality and safety.
 Disclaimer:
The views, thoughts, and opinions expressed in the following Podcast are the speaker’s own and do not represent the views, thoughts, and opinions of the Royal Australasian College of Medical Administrators (RACMA). The material and information presented here is for general information purposes only, and should not be considered health, legal or financial advice. The cases discussed in the Podcast may be specific to the speaker’s organisation or location, and may not be applicable to other organisations, states, territories or countries. RACMA does not endorse, approve, recommend, or certify any information, product, process, service, or organisation presented or mentioned in this Podcast, and information from this Podcast should not be referenced in any way to imply such approval or endorsement. RACMA will not be held responsible for any losses, damages, or liabilities that may arise from the use of this Podcast. The Podcast may contain descriptions of health incidents that may be graphic and triggering for some people, so listener discretion is advised.

A complication coding conundrum

What is Clinical Governance and what is the role of the Director of a healthcare organisation in ensuring the care that is provided is safe?

In this episode, Dr David Rankin takes an unfortunate scenario that is not uncommon in the modern hospital. He explores the meaning of clinical governance with a range of senior medical administrators and then looks at the role of the director. The episode explores ways to determine if your organisation is providing care that is evidence based, creates great patient experience and is delivered in the most efficient way.

To implement effective clinical governance, an organisation needs to move from a focus on compliance with policies and procedures to a culture where all staff are committed to providing safe and effective care through considering their contribution to each patient's outcomes, experience and the efficiency of the care they provide.

Reference:

Download a written summary of the key points of this special episode here:


Disclaimer:

The views, thoughts, and opinions expressed in the following Podcast are the speaker’s own and do not represent the views, thoughts, and opinions of the Royal Australasian College of Medical Administrators (RACMA). The material and information presented here is for general information purposes only, and should not be considered health, legal or financial advice. The cases discussed in the Podcast may be specific to the speaker’s organisation or location, and may not be applicable to other organisations, states, territories or countries. RACMA does not endorse, approve, recommend, or certify any information, product, process, service, or organisation presented or mentioned in this Podcast, and information from this Podcast should not be referenced in any way to imply such approval or endorsement. RACMA will not be held responsible for any losses, damages, or liabilities that may arise from the use of this Podcast. The Podcast may contain descriptions of health incidents that may be graphic and triggering for some people, so listener discretion is advised.

What is Clinical Governance and what is the role of the Director of a healthcare organisation in ensuring the care that is provided is safe?
In this episode, Dr David Rankin takes an unfortunate scenario that is not uncommon in the modern hospital. He explores the meaning of clinical governance with a range of senior medical administrators and then looks at the role of the director. The episode explores ways to determine if your organisation is providing care that is evidence based, creates great patient experience and is delivered in the most efficient way.
To implement effective clinical governance, an organisation needs to move from a focus on compliance with policies and procedures to a culture where all staff are committed to providing safe and effective care through considering their contribution to each patient's outcomes, experience and the efficiency of the care they provide.
Reference:
Download a written summary of the key points of this special episode <a href="https://racma.edu.au/app/uploads/2024/08/What-is-Clinical-Governance-Directors_Summary-pdf.pdf">here</a>:<a href="https://racma.edu.au/app/uploads/2024/08/What-is-Clinical-Governance-Directors_Summary-pdf.pdf"></a>
 Disclaimer:
The views, thoughts, and opinions expressed in the following Podcast are the speaker’s own and do not represent the views, thoughts, and opinions of the Royal Australasian College of Medical Administrators (RACMA). The material and information presented here is for general information purposes only, and should not be considered health, legal or financial advice. The cases discussed in the Podcast may be specific to the speaker’s organisation or location, and may not be applicable to other organisations, states, territories or countries. RACMA does not endorse, approve, recommend, or certify any information, product, process, service, or organisation presented or mentioned in this Podcast, and information from this Podcast should not be referenced in any way to imply such approval or endorsement. RACMA will not be held responsible for any losses, damages, or liabilities that may arise from the use of this Podcast. The Podcast may contain descriptions of health incidents that may be graphic and triggering for some people, so listener discretion is advised.

A Director’s Duty

What would you do if you discovered that one of your gynecologists had lied about their credentials? What are the implications for patients, staff, and the hospital at large? In this episode of ‘Safeguarding Healthcare’, Dr David Rankin discusses this challenging scenario with Dr Simon Fraser, Senior Medical Advisor at Medibank, and a Board member on a Victorian regional health service. The scenario highlights issues of patient safety, recruitment processes, and potential fraudulent behavior. This episode looks at the complexities of the credentialing process, patient care review, external expert engagement, media management, and the broader implications for clinical governance and organisational trust.


Disclaimer:

The views, thoughts, and opinions expressed in the following Podcast are the speaker’s own and do not represent the views, thoughts, and opinions of the Royal Australasian College of Medical Administrators (RACMA). The material and information presented here is for general information purposes only, and should not be considered health, legal or financial advice. The cases discussed in the Podcast may be specific to the speaker’s organisation or location, and may not be applicable to other organisations, states, territories or countries. RACMA does not endorse, approve, recommend, or certify any information, product, process, service, or organisation presented or mentioned in this Podcast, and information from this Podcast should not be referenced in any way to imply such approval or endorsement. RACMA will not be held responsible for any losses, damages, or liabilities that may arise from the use of this Podcast. The Podcast may contain descriptions of health incidents that may be graphic and triggering for some people, so listener discretion is advised.

What would you do if you discovered that one of your gynecologists had lied about their credentials? What are the implications for patients, staff, and the hospital at large? In this episode of ‘Safeguarding Healthcare’, Dr David Rankin discusses this challenging scenario with Dr Simon Fraser, Senior Medical Advisor at Medibank, and a Board member on a Victorian regional health service. The scenario highlights issues of patient safety, recruitment processes, and potential fraudulent behavior. This episode looks at the complexities of the credentialing process, patient care review, external expert engagement, media management, and the broader implications for clinical governance and organisational trust.
 Disclaimer:
The views, thoughts, and opinions expressed in the following Podcast are the speaker’s own and do not represent the views, thoughts, and opinions of the Royal Australasian College of Medical Administrators (RACMA). The material and information presented here is for general information purposes only, and should not be considered health, legal or financial advice. The cases discussed in the Podcast may be specific to the speaker’s organisation or location, and may not be applicable to other organisations, states, territories or countries. RACMA does not endorse, approve, recommend, or certify any information, product, process, service, or organisation presented or mentioned in this Podcast, and information from this Podcast should not be referenced in any way to imply such approval or endorsement. RACMA will not be held responsible for any losses, damages, or liabilities that may arise from the use of this Podcast. The Podcast may contain descriptions of health incidents that may be graphic and triggering for some people, so listener discretion is advised.

A Doctor’s Deceit

Where do you draw the line when assessing if a surgeon is qualified to undertake specific surgery? How do you determine their scope of clinical practice, and what happens if you have doubts? In this episode of 'Safeguarding Healthcare’, host Dr David Rankin and Dr Leah Barrett-Beck explore a challenging scenario. Learn about the importance of credentialing, ongoing training, and ensuring patient safety in complex medical procedures, and gain insights into the evolving landscape of healthcare delivery while maintaining professional standards and fostering innovation.


Disclaimer:

The views, thoughts, and opinions expressed in the following Podcast are the speaker’s own and do not represent the views, thoughts, and opinions of the Royal Australasian College of Medical Administrators (RACMA). The material and information presented here is for general information purposes only, and should not be considered health, legal or financial advice. The cases discussed in the Podcast may be specific to the speaker’s organisation or location, and may not be applicable to other organisations, states, territories or countries. RACMA does not endorse, approve, recommend, or certify any information, product, process, service, or organisation presented or mentioned in this Podcast, and information from this Podcast should not be referenced in any way to imply such approval or endorsement. RACMA will not be held responsible for any losses, damages, or liabilities that may arise from the use of this Podcast. The Podcast may contain descriptions of health incidents that may be graphic and triggering for some people, so listener discretion is advised.

Where do you draw the line when assessing if a surgeon is qualified to undertake specific surgery? How do you determine their scope of clinical practice, and what happens if you have doubts? In this episode of 'Safeguarding Healthcare’, host Dr David Rankin and Dr Leah Barrett-Beck explore a challenging scenario. Learn about the importance of credentialing, ongoing training, and ensuring patient safety in complex medical procedures, and gain insights into the evolving landscape of healthcare delivery while maintaining professional standards and fostering innovation.
 Disclaimer:
The views, thoughts, and opinions expressed in the following Podcast are the speaker’s own and do not represent the views, thoughts, and opinions of the Royal Australasian College of Medical Administrators (RACMA). The material and information presented here is for general information purposes only, and should not be considered health, legal or financial advice. The cases discussed in the Podcast may be specific to the speaker’s organisation or location, and may not be applicable to other organisations, states, territories or countries. RACMA does not endorse, approve, recommend, or certify any information, product, process, service, or organisation presented or mentioned in this Podcast, and information from this Podcast should not be referenced in any way to imply such approval or endorsement. RACMA will not be held responsible for any losses, damages, or liabilities that may arise from the use of this Podcast. The Podcast may contain descriptions of health incidents that may be graphic and triggering for some people, so listener discretion is advised.

Scope of Practice Unbound

A registrar is found asleep with his phone turned off during a serious emergency. In this episode of ‘Safeguarding Healthcare’, host Dr David Rankin poses a scenario involving a senior obstetric registrar who fails to respond to urgent calls during what has beena quiet shift. Dr. Rachel Cheong, the Director of Medical Services at Barwon Health in Geelong, responds to the hypothetical, offering insights into the key issues of clinical safety, professional behaviour, and wider organizational implications. The discussion delves into immediate actions, investigations, and support for thestaff involved. Dr. Cheong emphasizes the importance of maintaining a speaking-up culture and balancing confidentiality with public safety.


Disclaimer:

The views, thoughts, and opinions expressed in the following Podcast are the speaker’s own and do not represent the views, thoughts, and opinions of the Royal Australasian College of Medical Administrators (RACMA). The material and information presented here is for general information purposes only, and should not be considered health, legal or financial advice. The cases discussed in the Podcast may be specific to the speaker’s organisation or location, and may not be applicable to other organisations, states, territories or countries. RACMA does not endorse, approve, recommend, or certify any information, product, process, service, or organisation presented or mentioned in this Podcast, and information from this Podcast should not be referenced in any way to imply such approval or endorsement. RACMA will not be held responsible for any losses, damages, or liabilities that may arise from the use of this Podcast. The Podcast may contain descriptions of health incidents that may be graphic and triggering for some people, so listener discretion is advised.

A registrar is found asleep with his phone turned off during a serious emergency. In this episode of ‘Safeguarding Healthcare’, host Dr David Rankin poses a scenario involving a senior obstetric registrar who fails to respond to urgent calls during what has been a quiet shift. Dr. Rachel Cheong, the Director of Medical Services at Barwon Health in Geelong, responds to the hypothetical, offering insights into the key issues of clinical safety, professional behaviour, and wider organizational implications. The discussion delves into immediate actions, investigations, and support for the staff involved. Dr. Cheong emphasizes the importance of maintaining a speaking-up culture and balancing confidentiality with public safety.
 Disclaimer:
The views, thoughts, and opinions expressed in the following Podcast are the speaker’s own and do not represent the views, thoughts, and opinions of the Royal Australasian College of Medical Administrators (RACMA). The material and information presented here is for general information purposes only, and should not be considered health, legal or financial advice. The cases discussed in the Podcast may be specific to the speaker’s organisation or location, and may not be applicable to other organisations, states, territories or countries. RACMA does not endorse, approve, recommend, or certify any information, product, process, service, or organisation presented or mentioned in this Podcast, and information from this Podcast should not be referenced in any way to imply such approval or endorsement. RACMA will not be held responsible for any losses, damages, or liabilities that may arise from the use of this Podcast. The Podcast may contain descriptions of health incidents that may be graphic and triggering for some people, so listener discretion is advised.

Do Not Disturb

Safeguarding Healthcare leads you through the intricate corridors of hospitals, taking you behind closed doors on an extraordinary journey. This is the podcast that holds a stethoscope to the beating heart of hospitals to reveal the reasoning behind the clinical governance decision making process.

Join host, Dr David Rankin, a 35-year veteran of medical administration, as he puts some of Australia’s most senior hospital managers in the hot seat to challenge them with major and often complex hypothetical challenges that reflect some of the most contentious issues facing modern medicine. This podcast offers an unfiltered view of the web of patient safety, medical ethics, and healthcare decision-making.

Join us as we explore gripping topics, from the thorny questions surrounding patient consent to the implications of ground-breaking healthcare technologies. Each episode delves into the heart of healthcare, scrutinizing the decisions that impact patient well-being and safety. 

Discover how these passionate professionals navigate medical minefields, striving to ensure the highest standards of care, all while grappling with a broad and ever-evolving healthcare landscape. Whether you're a seasoned healthcare practitioner, a patient seeking insight into the system, or simply curious about the inner workings of hospitals, this podcast offers an enlightening perspective on the complexities of modern medicine.

Safeguarding Healthcare leads you through the intricate corridors of hospitals, taking you behind closed doors on an extraordinary journey. This is the podcast that holds a stethoscope to the beating heart of hospitals to reveal the reasoning behind the clinical governance decision making process.
Join host, Dr David Rankin, a 35-year veteran of medical administration, as he puts some of Australia’s most senior hospital managers in the hot seat to challenge them with major and often complex hypothetical challenges that reflect some of the most contentious issues facing modern medicine. This podcast offers an unfiltered view of the web of patient safety, medical ethics, and healthcare decision-making.
Join us as we explore gripping topics, from the thorny questions surrounding patient consent to the implications of ground-breaking healthcare technologies. Each episode delves into the heart of healthcare, scrutinizing the decisions that impact patient well-being and safety. 
Discover how these passionate professionals navigate medical minefields, striving to ensure the highest standards of care, all while grappling with a broad and ever-evolving healthcare landscape. Whether you're a seasoned healthcare practitioner, a patient seeking insight into the system, or simply curious about the inner workings of hospitals, this podcast offers an enlightening perspective on the complexities of modern medicine.

Safeguarding Healthcare

Social links:

Follow the podcast:

31 clip(s)