Elevance Health is designing how AI, data, and empathy work together to keep consumers at the center. Special host Tejas Desai from Deloitte talks to Ratnakar Lavu, EVP and Chief Digital Information Officer at Elevance Health, Bret Borota, Global Head of Healthcare for Strategic ISVs and Partners at AWS, and Deloitte Principal Jim Zhu about what that looks like in practice – connecting data across every member touchpoint, designing care journeys from call centers to clinics, and asking a question at the heart of health care: how do you deliver empathy and technology at scale?

Resilient Edge: a Business Vitality Podcast, is paid and presented by Deloitte and produced by BBC StoryWorks Commercial Productions.