Woo Yee Saik who is a consultant for Leadership Resources was here previously talking about Franklin Covey’s 7 Habits of Highly Affective People. He’s back today and this time round he’ll be discussing the book “Crucial Conversations”. Crucial conversations - tools for talking when stakes are high is written by Kerry Patterson, Joseph Grenny, Ron McMillan and Al Switzler who are all accomplished speakers and developers of training programs and change initiatives for major corporations. The four are also co-founders of VitalSmarts, an innovator in corporate training and organisational performance. The authors of Crucial Conversations didn’t set out to write a book on communication; rather, they began by researching the behaviors of top performers. More than 2 million people and 300 of the Fortune 500 have used the skills in Crucial Conversations to successfully navigate life’s most challenging conversations. Now, it’s your turn.