Losing a loved one is one of life's most difficult experiences, and amid the grief, families are often faced with the practical responsibility of arranging a funeral. For many, a funeral policy provides much-needed financial support - but knowing how to claim that benefit can be confusing, especially during such an emotional time.

So, what should families do first? Which documents are needed? How long does the process usually take, and what common mistakes could delay a payout? Most importantly, what can policyholders do today to make sure their loved ones won't face unnecessary stress when the time comes?

This morning, we're joined by Co Founder of SendOff,  Thabisile Sethaba to guide us through the funeral claims process, answer some of the most common questions, and share practical advice on how families can prepare now to ensure a smoother experience when they need it most.